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Napleton Hyundai of Carmel
Indianapolis, IN
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 293 reviews
December 23, 2020
Got a brand new sonata at the payment I wanted Janae was super easy to work with I highly recommend working with her shes so amazing super easy to work with I highly recommend working with her shes so amazing More
by mikeepnik
Employees Worked With
December 23, 2020
I was greeted by everyone wearing a mask and I felt very safe and appreciated I was greeted right away and was offered a free car wash for the time being. safe and appreciated I was greeted right away and was offered a free car wash for the time being. More
by ohmarsohmar
Employees Worked With
December 23, 2020
The service department was quick and efficient I had gone in for an oil change and was out under 30 minutes!!! That is true service. in for an oil change and was out under 30 minutes!!! That is true service. More
by brownaiden66
Employees Worked With
December 23, 2020
I have had nothing but a wonderful experience working with Napleton Hyundai.I highly recommend them for your next vehicle purchase.They were more than helpful with arranging my finance and making sure I with Napleton Hyundai.I highly recommend them for your next vehicle purchase.They were more than helpful with arranging my finance and making sure I was taken care of. More
by robertrady5
Employees Worked With
December 23, 2020
I had a great experience looking for the right car with my salesman Jarvion Franklin. He was professional and personable, and really listened to what car would be my best fit. I will be returning for bus my salesman Jarvion Franklin. He was professional and personable, and really listened to what car would be my best fit. I will be returning for business More
by mac330
Employees Worked With
Jarvion Franklin
December 22, 2020
The process was so fast and simple! If you’re looking for a great used car with low mileage; stop by Napleton Hyundai of Carmel. The Sales Mgr. Mr. Webb was so through; along with our Salesman Joey Eppnik. a great used car with low mileage; stop by Napleton Hyundai of Carmel. The Sales Mgr. Mr. Webb was so through; along with our Salesman Joey Eppnik. I didn’t feel pressured or that I was getting pushed into something that would not work for my budget. Awesome! More
by dajmlinc
December 21, 2020
I have worked with Mr Brian Webb and his crew. They gave me great information and financial advice. I would highly recommend them anytime for their advice me great information and financial advice. I would highly recommend them anytime for their advice More
by raljesty
December 21, 2020
Great customer service, starting as I drove up. Mr Webb and Mr. Terzo left no stone unturned to be certain all my questions were answered and make me comfortable as I shopped for a pre-owned vehicle. Many and Mr. Terzo left no stone unturned to be certain all my questions were answered and make me comfortable as I shopped for a pre-owned vehicle. Many thanks. I highly recommend these guys and this dealership.....highest end customer service on the planet. More
by Mrstyler
December 15, 2020
Josephine was very helpful and assisted me in buying my first car. She made us laugh the whole day we ended up spending together while she showed me to my dream first car. She got me a great deal on said c first car. She made us laugh the whole day we ended up spending together while she showed me to my dream first car. She got me a great deal on said car as well. More
by yannasch
Employees Worked With
Josephine Crawford
December 12, 2020
Janae was great. Very informative. Very nice process was easy. She made the drive to indiana worth it. You have to go check her out. Thank you Janae easy. She made the drive to indiana worth it. You have to go check her out. Thank you Janae More
by cldemar73
Employees Worked With
