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Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
January 12, 2021
My experience was positive. Everything was smooth and easy. The sales people were very nice and friendly they made my experience a pleasant comfortable one. easy. The sales people were very nice and friendly they made my experience a pleasant comfortable one. More
by Corey Lewis
Employees Worked With
January 04, 2021
Had great service from this young gentleman! Turns out he played for the Pittsburgh Steelers! He made it a quick easy and lost importantly stress free process! Also mentioned how he pays referrals, so I got played for the Pittsburgh Steelers! He made it a quick easy and lost importantly stress free process! Also mentioned how he pays referrals, so I got more than a few people I plan on sending his way. It was a pleasure Jarvion best of luck! 100% recommend! More
by CaddilacCtsCoup
Employees Worked With
Jarvion Franklin
January 03, 2021
Great dealership and had an awesome experience with Jarvion Franklin. You guys should really visit if you need a new car with best price here. Jarvion Franklin. You guys should really visit if you need a new car with best price here. More
by Aravindkumar2272
Employees Worked With
Jarvison Franklin
January 01, 2021
Just closed a deal with Jarvion Franklin tonight on a 2018 Acura Tlx. Great experience, great knowledge and attitude! Pleasure doing business with him! Highly recommended if you are in the market. 2018 Acura Tlx. Great experience, great knowledge and attitude! Pleasure doing business with him! Highly recommended if you are in the market. More
by WSNUSMC
January 01, 2021
We were looking at a used truck for $29000. We made the appointment and came in. When the truck was brought around it had rims and tires and steps added. Long story short. They wanted $45000 now for a 2017 appointment and came in. When the truck was brought around it had rims and tires and steps added. Long story short. They wanted $45000 now for a 2017 truck. Really a joke and acting like we were the bad guys. They are crooks!! Never been treated so badly in my life!!! More
by Lost customer
Employees Worked With
Other Employees :
New salesman and the manager was rude!!
December 31, 2020
Jarvion was great to work with! We were able to work out a good deal. Paperwork was fast and easy. Manager Brian Webb answered any question we had. a good deal. Paperwork was fast and easy. Manager Brian Webb answered any question we had. More
by dave weikel
Employees Worked With
Jarvion Franklin
December 31, 2020
Jarvion Franklin was very personable. He is very knowledgeable about the cars. He made buying a car easy. I definitely recommend asking for Jarvion. He is great. knowledgeable about the cars. He made buying a car easy. I definitely recommend asking for Jarvion. He is great. More
by lisa
Employees Worked With
Jarvion Franklin
December 31, 2020
Great sales experience. World recommend to anyone looking for a car. Amazing finance person she was great also and very helpful very friendly. Thank you for a car. Amazing finance person she was great also and very helpful very friendly. Thank you More
by jlz2695
