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Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
March 31, 2021
Buying the car was no problem at all but dealing with the service department is the worst experience I’ve ever had trying to get my car fixed.... they treat you like crap ... trying to get someone on the pho service department is the worst experience I’ve ever had trying to get my car fixed.... they treat you like crap ... trying to get someone on the phone is a hassle... and once you do Get to talk to someone they lie to you ... I bought a car from them and in 9 days the engine light came on so I return it to be fixed... they kept the car for 5 days telling me everyday that the guy was looking at it ... (who needs to look at a car for 3 days) and so finally I get a call to come and get the car and they tell me the bill is over $400 ... now remember I bought the car from them 9 days before the engine light came on .... so after HOURS of going back and forth about me not paying for service to a vehicle that I purchased 9 days before... they finally released my vehicle... so exactly 28 days later the car does the SAME thing.... and here we are now going through the same process.... avoid doing business with these people... they treat their customers like crap More
by Not Happy with Napleton
Employees Worked With
Lenny ... service department
March 19, 2021
I set up an appointment online for my car to be picked up for service this past Wednesday. No one showed up. I called in, was promised a callback. Never got a call. I set up an appointment online for my for service this past Wednesday. No one showed up. I called in, was promised a callback. Never got a call. I set up an appointment online for my car to be picked up for service today (Friday). No one showed up. I called in, answering service said to leave a number for a callback. I tried another number, # not in service any longer, I tried another number, again, that # not in service any longer. Found 2 websites for Napleton that aren't active any longer. Finally found a number which a human answered. Was told no one in Service Dept. answering, I was to leave a message on Mr. Lewis's phone, which I did. It's now almost 1 hour after scheduled pickup and no one has the car or has called me back. If there was less than 1 star, I'd give it. I am seriously thinking of selling the Hyundai just so I don't have to deal with this dealership any longer. This is not the first time I've had problems with Napleton, hopefully, it will be the last. More
by suzi_greer
Employees Worked With
Lenny Lewis
February 24, 2021
The sales person, Josephine (Jo Jo) worked very hard to help me find a car. She was energetic, courteous and helpful. BUT no one has been helpful in anyway since I have purchased the car..I do not recommen help me find a car. She was energetic, courteous and helpful. BUT no one has been helpful in anyway since I have purchased the car..I do not recommend them. I’m driving on expired tags; I can not even get the papers to purchase tags to drive the car I bought there. Kind of like the customer service sucks as much as I hate to say it.. I have spent too many hours and too much time trying to get what I need from them. More
by Disappointing
Employees Worked With
Title clerk
February 18, 2021
Had a great buying experience, but since then it has went down hill. I bought my car on Jan 1. My temporary tags has expired, I haven't gotten my tags, called local county clerk who says they haven't even re down hill. I bought my car on Jan 1. My temporary tags has expired, I haven't gotten my tags, called local county clerk who says they haven't even received any of my paperwork, and no one at the dealership will call me back after multiple messages. I've called several times and no one will even answer the phone. More
by maginanew
Employees Worked With
None one is helping, that is the problem!
February 09, 2021
Crissy helped my fiancè get his dream car that’s all he wanted was a New Challenger. We worked with her at another location and when we say she delivered she delivered. As far as finding the exact car he w wanted was a New Challenger. We worked with her at another location and when we say she delivered she delivered. As far as finding the exact car he wanted with the exact features. And even going to another location to get the vehicle. When I say she works miracles that’s what she does. She is def the car fairy More
by Anika White
Employees Worked With
Crissy Burton
February 09, 2021
Me and my boyfriend had the pleasure of working with Crissy the Car 🧚🏽♂️ She definitely makes it happen in any situation. She goes above and beyond to get your approved for what you want. I would def Crissy the Car 🧚🏽♂️ She definitely makes it happen in any situation. She goes above and beyond to get your approved for what you want. I would definitely recommend her for all your car buying needs. You rock💪🏾❤️ More
by Ncornett126
Employees Worked With
Crissy Burton
February 09, 2021
Hello , I want to give a huge shout out review to the car saleswoman Crissy the Car Fairy ! Work ethic was on point got me in my new car with no hassle! She work her magic and make sure I left out of there 1 saleswoman Crissy the Car Fairy ! Work ethic was on point got me in my new car with no hassle! She work her magic and make sure I left out of there 100% satisfied! If you looking to get a new car Check out Chrissy The Car Fairy you won’t be disappointed! Great job More
by Thea
Employees Worked With
Crissy the car Fairy Crystal Burton
February 09, 2021
Crissy was a well knowledgeable, pleasant, vibrant lady that assisted me with my purchase today! I love the way she took me through each step and listened to all concerns. She reassured me and wala I got m that assisted me with my purchase today! I love the way she took me through each step and listened to all concerns. She reassured me and wala I got my dream car ☺️ Thanks Again More
by Tiona B
Employees Worked With
Crissy Burton
February 08, 2021
Chad and Frank went above and beyond! They made a deal happen. Chad was super pleasant and friendly. He took his time and was very patient. Both did an amazing job advocating the price of a car! It’s was happen. Chad was super pleasant and friendly. He took his time and was very patient. Both did an amazing job advocating the price of a car! It’s was awesome to work with Chad seeing his diligence. Thank you Chad and the management my wife and deeply appreciate all you did for us! More
by Powelldakota72
Employees Worked With
Chad Colbert/ Frank Tores
January 14, 2021
Janae was the greatest! She was so caring and understanding of my situation! Very helpful and knowledgeable thanks sooo much!! Will recommend to my friends. understanding of my situation! Very helpful and knowledgeable thanks sooo much!! Will recommend to my friends. More
by Mbalsum099
Employees Worked With
