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Napleton Hyundai of Carmel
Indianapolis, IN
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 293 reviews
February 18, 2021
Had a great buying experience, but since then it has went down hill. I bought my car on Jan 1. My temporary tags has expired, I haven't gotten my tags, called local county clerk who says they haven't even re down hill. I bought my car on Jan 1. My temporary tags has expired, I haven't gotten my tags, called local county clerk who says they haven't even received any of my paperwork, and no one at the dealership will call me back after multiple messages. I've called several times and no one will even answer the phone. More
by maginanew
Employees Worked With
None one is helping, that is the problem!
February 09, 2021
Crissy helped my fiancè get his dream car that’s all he wanted was a New Challenger. We worked with her at another location and when we say she delivered she delivered. As far as finding the exact car he w wanted was a New Challenger. We worked with her at another location and when we say she delivered she delivered. As far as finding the exact car he wanted with the exact features. And even going to another location to get the vehicle. When I say she works miracles that’s what she does. She is def the car fairy More
by Anika White
Employees Worked With
Crissy Burton
February 09, 2021
Me and my boyfriend had the pleasure of working with Crissy the Car 🧚🏽♂️ She definitely makes it happen in any situation. She goes above and beyond to get your approved for what you want. I would def Crissy the Car 🧚🏽♂️ She definitely makes it happen in any situation. She goes above and beyond to get your approved for what you want. I would definitely recommend her for all your car buying needs. You rock💪🏾❤️ More
by Ncornett126
Employees Worked With
Crissy Burton
February 09, 2021
Hello , I want to give a huge shout out review to the car saleswoman Crissy the Car Fairy ! Work ethic was on point got me in my new car with no hassle! She work her magic and make sure I left out of there 1 saleswoman Crissy the Car Fairy ! Work ethic was on point got me in my new car with no hassle! She work her magic and make sure I left out of there 100% satisfied! If you looking to get a new car Check out Chrissy The Car Fairy you won’t be disappointed! Great job More
by Thea
Employees Worked With
Crissy the car Fairy Crystal Burton
February 09, 2021
Crissy was a well knowledgeable, pleasant, vibrant lady that assisted me with my purchase today! I love the way she took me through each step and listened to all concerns. She reassured me and wala I got m that assisted me with my purchase today! I love the way she took me through each step and listened to all concerns. She reassured me and wala I got my dream car ☺️ Thanks Again More
by Tiona B
Employees Worked With
Crissy Burton
February 08, 2021
Chad and Frank went above and beyond! They made a deal happen. Chad was super pleasant and friendly. He took his time and was very patient. Both did an amazing job advocating the price of a car! It’s was happen. Chad was super pleasant and friendly. He took his time and was very patient. Both did an amazing job advocating the price of a car! It’s was awesome to work with Chad seeing his diligence. Thank you Chad and the management my wife and deeply appreciate all you did for us! More
by Powelldakota72
Employees Worked With
Chad Colbert/ Frank Tores
January 14, 2021
Janae was the greatest! She was so caring and understanding of my situation! Very helpful and knowledgeable thanks sooo much!! Will recommend to my friends. understanding of my situation! Very helpful and knowledgeable thanks sooo much!! Will recommend to my friends. More
by Mbalsum099
Employees Worked With
January 12, 2021
My experience was positive. Everything was smooth and easy. The sales people were very nice and friendly they made my experience a pleasant comfortable one. easy. The sales people were very nice and friendly they made my experience a pleasant comfortable one. More
by Corey Lewis
Employees Worked With
January 04, 2021
Had great service from this young gentleman! Turns out he played for the Pittsburgh Steelers! He made it a quick easy and lost importantly stress free process! Also mentioned how he pays referrals, so I got played for the Pittsburgh Steelers! He made it a quick easy and lost importantly stress free process! Also mentioned how he pays referrals, so I got more than a few people I plan on sending his way. It was a pleasure Jarvion best of luck! 100% recommend! More
by CaddilacCtsCoup
Employees Worked With
Jarvion Franklin
