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Napleton Hyundai of Carmel
Indianapolis, IN
295 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 295 reviews
July 31, 2021
I made an appointment to drive one car when I got there they said they had sold it 2 hours earlier. I asked them when they thought they would have another car like that back and the guy told me that it wo they said they had sold it 2 hours earlier. I asked them when they thought they would have another car like that back and the guy told me that it would be too much before he would even have any idea when because their chips were on back order. I drove another car and ended up purchasing it. They got the paperwork wrong having the wrong information on my address on the paperwork that they sent to the state and to the to the loan company. And I was in there a week later and they had the same car that had made the appointment to see on the dealership floor. I was very very dissatisfied. I spoke to the salesman that showed me the car and he said they had he had no idea it was coming in it was a surprise when it came in on the truck. More
by Melissa
Employees Worked With
Brian
July 31, 2021
After inquiring about a car, I was harassed with phone calls, text messages, and emails for a week. I finally made an appointment to go see the car, even called 10 minutes before getting there. Waited for calls, text messages, and emails for a week. I finally made an appointment to go see the car, even called 10 minutes before getting there. Waited for over an hour, never even got to see the vehicle because they claimed they lost the keys to the car. The guy helping me told me the manager had the keys and he was bringing them right over. Said it would be a couple minutes. Then after at least 45 minutes and walking through the used cars outside I was approached by the sales guy and a manager only to be told they lost the keys. Then I was offered a tank of gas if I came back to look at the car once they got the keys. Considering I drove almost an hour I should of been offered that tank of gas then and there. Fortunately I didn’t get the car, and realized right then that’s not where I want to do business. More
by wlong4108
July 25, 2021
Buying a car was a great and easy experience. Everyone was nice, got everything done, and the car is great! Mike helped me get exactly what I needed. was nice, got everything done, and the car is great! Mike helped me get exactly what I needed. More
by aweidner
Employees Worked With
July 25, 2021
Awesome! I'm super happy with the service! All around great experience! I will definitely recommend to my friends and relatives... Mike is top notch! great experience! I will definitely recommend to my friends and relatives... Mike is top notch! More
by GEM
Employees Worked With
July 23, 2021
Mike provided great service while answering all of my questions. Their overall process was speedy and efficient. He was able to show me a variety of options that fit my interests. questions. Their overall process was speedy and efficient. He was able to show me a variety of options that fit my interests. More
by zacsimpson
Employees Worked With
July 23, 2021
What a great experience I had at Napleton Hyundai of Carmel! And Mike the sales person had a lot of patience, he took time explaining the entire process and really helped me. I didn’t think it could be Carmel! And Mike the sales person had a lot of patience, he took time explaining the entire process and really helped me. I didn’t think it could be this comfortable and easy to purchase a car. Thanks Mike! More
by Carolyn
Employees Worked With
July 23, 2021
I came with no expectations since I was really wanting a new sports car but new that the market was still crazy, Christian and his team killed it with getting me a great value for my trade and ensuring I go new sports car but new that the market was still crazy, Christian and his team killed it with getting me a great value for my trade and ensuring I got everything I wanted but stood inside my budget, they definitely know how to take care of their customers. I will definitely come back when my wife wants an upgrade More
by Jsan5711
Employees Worked With
Christian Wright
July 08, 2021
Traveling cross country brought in my vehicle with a check engine light. Brought me right in and prioritized my repair. Got me out the door quickly at a fair price. Hats off to the GM, Tim Dement for st check engine light. Brought me right in and prioritized my repair. Got me out the door quickly at a fair price. Hats off to the GM, Tim Dement for stepping in and helping me out. More
by calshamus
Employees Worked With
Tim Dement
July 07, 2021
81 days since used vehicle purchased and no title for vehicle. Temporary tag expired 36 days ago so vehicle has been unable to be driven for the past 36 days. Zero transparency, zero accountability. Tons vehicle. Temporary tag expired 36 days ago so vehicle has been unable to be driven for the past 36 days. Zero transparency, zero accountability. Tons of excuses and no resolutions. Fraudulent dealer who failed to file paperwork within the legal time for filing then had never transferred the title into the dealerships name - title jumping. Avoid at all costs. More
by Kris J
Employees Worked With
Jody
