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Napleton Hyundai of Carmel
Indianapolis, IN
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 293 reviews
October 08, 2021
Kevin, who works in the Service Department, is always very friendly yet efficient! Even when he is super busy, he still makes each customer feel like he is giving them his full attention and makes sure a very friendly yet efficient! Even when he is super busy, he still makes each customer feel like he is giving them his full attention and makes sure all problems are resolved. More
by sleeklisa67
Employees Worked With
Kevin
October 08, 2021
The service department always works efficiently to get your issues or maintenance requests resolved. Kevin is always friendly and knowledgeable. My wife and I always enjoys our visits to Napleton Hyundai your issues or maintenance requests resolved. Kevin is always friendly and knowledgeable. My wife and I always enjoys our visits to Napleton Hyundai. More
by sleektireandcarcare
Employees Worked With
Kevin Pettijohn
September 17, 2021
I got a great value turning in my lease and another great deal on my purchase. Chris and Jared made it super easy and provided excellent service! deal on my purchase. Chris and Jared made it super easy and provided excellent service! More
by jason_kistler
Employees Worked With
Chris & Jared
September 01, 2021
One word. . Exemplary. The dealership has a New general manager .Tim.To our family he has turned the dealership into a desirable dealership to do business with. Thanks Tim for your help. manager .Tim.To our family he has turned the dealership into a desirable dealership to do business with. Thanks Tim for your help. More
by beastman229
Employees Worked With
Tim. Dement. General manager
August 24, 2021
Dont expect Napelton to honor their service contract REPAIRS ..EXCEPT OIL CHANGE.. I M GETTING THAT CHECKED TO SEE IF THEY DID THAT CORRECT. ETHAN service guy left my car outside and went to Lunch af REPAIRS ..EXCEPT OIL CHANGE.. I M GETTING THAT CHECKED TO SEE IF THEY DID THAT CORRECT. ETHAN service guy left my car outside and went to Lunch after informing me they couldnt tell me why my engine light was on after purchasing just April 12 2021. They will not fix my car at all. No loaners to give me EVEN IF THEY WOULD FIX IT. DONT BUY A USED CAR FROM THEM!!!! More
by zcece3000
Employees Worked With
No one listed i know...just purchased in APRIL ...HIGH TURN OVER
August 04, 2021
I just want to start by saying this is my first vehicle purchase and it was not a good one. One hour away from the dealership on a six hour drive I get a call from Tyler that the vehicle has hail damage, t purchase and it was not a good one. One hour away from the dealership on a six hour drive I get a call from Tyler that the vehicle has hail damage, that would have been cool to know before I left maybe... but I'm an hour away lets go look at it. After standing in the lobby for about 5 hours waiting to close a deal on a $50,000 car we finally get to talk to the financial manager. The hail damage was fixed and they did a great job. Car was delivered to my house but not before the delivery guys decided to see what she's got in her 149MPH (lojack snitched) in a car you're delivering? I think you forgot that you don't own this car it is mine. Anyways car is finally in my hands, you would think maybe they would clean it a little? No not here, glass (from hail damage) ended up cutting my friends foot. The cup holders had dirt all in them and there is still tape residue from where they replaced the glass... I can't recommend this dealership they don't care about you or your vehicle. More
by brandon7t
Employees Worked With
Kent Boling, Ethan Christopher
August 02, 2021
Casey and Tyler did an outstanding job! They were both very professional and courteous worked very hard to get me the deal I wanted. I would recommend this dealership to anyone! very professional and courteous worked very hard to get me the deal I wanted. I would recommend this dealership to anyone! More
by vincebassou812
July 31, 2021
I made an appointment to drive one car when I got there they said they had sold it 2 hours earlier. I asked them when they thought they would have another car like that back and the guy told me that it wo they said they had sold it 2 hours earlier. I asked them when they thought they would have another car like that back and the guy told me that it would be too much before he would even have any idea when because their chips were on back order. I drove another car and ended up purchasing it. They got the paperwork wrong having the wrong information on my address on the paperwork that they sent to the state and to the to the loan company. And I was in there a week later and they had the same car that had made the appointment to see on the dealership floor. I was very very dissatisfied. I spoke to the salesman that showed me the car and he said they had he had no idea it was coming in it was a surprise when it came in on the truck. More
by Melissa
Employees Worked With
Brian
July 31, 2021
After inquiring about a car, I was harassed with phone calls, text messages, and emails for a week. I finally made an appointment to go see the car, even called 10 minutes before getting there. Waited for calls, text messages, and emails for a week. I finally made an appointment to go see the car, even called 10 minutes before getting there. Waited for over an hour, never even got to see the vehicle because they claimed they lost the keys to the car. The guy helping me told me the manager had the keys and he was bringing them right over. Said it would be a couple minutes. Then after at least 45 minutes and walking through the used cars outside I was approached by the sales guy and a manager only to be told they lost the keys. Then I was offered a tank of gas if I came back to look at the car once they got the keys. Considering I drove almost an hour I should of been offered that tank of gas then and there. Fortunately I didn’t get the car, and realized right then that’s not where I want to do business. More
by wlong4108
