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Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
May 27, 2022
Ordered a car and when I called to inquire for status updates no one was ever available to talk, and no one would ever call me back. Day after day after day of repeated calls and repeated promises of a updates no one was ever available to talk, and no one would ever call me back. Day after day after day of repeated calls and repeated promises of a call back and never a response. Months later, my exact vehicle was inbound and the dealer finally contacted me (first time mind you after months of trying to get in touch with them) to offer me the car, but wouldn't give it to me at the agreed upon price per my order paperwork signed by the sales manager, and instead insisted on a large market adjustment. Ridiculous. I'm not one to write reviews, and a lot of the times when I see reviews like this claiming absurd business practices I think the people writing them are probably a bit crazy, but here I am.. More
by RobertMc
Employees Worked With
March 19, 2022
Tried to sell me at least $2,000 above MSRP for a new car due to the “market”. I was able to get them to meet me below MSRP after 3 hours of negotiation. due to the “market”. I was able to get them to meet me below MSRP after 3 hours of negotiation. More
by Indypacer
Employees Worked With
Kogan
February 28, 2022
The best experience I have ever had at a dealership! Steve was so knowledgeable about the Alfas and nuisances of each model. He really was a delight to work with! We found the most beautiful Alfa Romeo Steve was so knowledgeable about the Alfas and nuisances of each model. He really was a delight to work with! We found the most beautiful Alfa Romeo Stelvio Véloce, and are thrilled with our purchase. The whole process was easy and painless. The Napleton team (Steve, Reese, and Sam) who we worked with was wonderful! We will definitely recommend Napleton to anyone in the Indy area and are customers for life! More
by Jkhayden12
February 20, 2022
I would like to thank everyone at Napleton Hyundai! The staff was very welcoming, my family and I had the pleasure of working with Crissy B and she was nothing short of amazing!!! I am so happy with ou The staff was very welcoming, my family and I had the pleasure of working with Crissy B and she was nothing short of amazing!!! I am so happy with our new vehicle, I can barely contain myself!!! Thank you from the bottom of my heart Crissy, you're the BEST!!!! More
by bpalmore1986
Employees Worked With
Crissy Burton
February 11, 2022
We had a great experience with our salesman from the beginning ! Efficient and straight to the point! beginning ! Efficient and straight to the point! More
by bbobay96
Employees Worked With
February 08, 2022
Very professional. Tyler Schrum was great to work with. I would highly recommend Tyler and Napleton Hyundai. would highly recommend Tyler and Napleton Hyundai. More
by roadrunner451
Employees Worked With
January 07, 2022
What a pleasure to team up the Staff at Napleton, very courteous, professional and informative. They assist in every aspect. From arrival to the informative info about the vehicle in question, the tes courteous, professional and informative. They assist in every aspect. From arrival to the informative info about the vehicle in question, the test drive and every step after, most importantly through the financial process. I highly recommend this great Group of Professionals. I look forward to my next purchase. More
by Lbattajeff
Employees Worked With
Mitchell
December 13, 2021
DO NOT DO BUSINESS with this place!!! I wasscammed with DO NOT DO BUSINESS with this place!!! I was scammed with the Spot Delivery scam by Crystal Burton (Sales Person) and Jason in finance. I have all t DO NOT DO BUSINESS with this place!!! I was scammed with the Spot Delivery scam by Crystal Burton (Sales Person) and Jason in finance. I have all the screenshots to prove it. I was told On 11/26/21 that I was approved for a car& that Prestige was the lein holder. I have this information in a text message, Crystal manually entered my debit card payment because she said it was needed to prevent the car from being sold. I drove the car home & then on 12/06/21 Jason from finance called & said that they couldn't get the car financed due to employment verification issues. I send over a letter of verification on my company letter head as well as the 1099 to show being a independent contractor. Jason never submitted the information to the finance company. I found this out when I called them on 12/13/21 after asking multiple times for their contact info. The car was picked up & now Jason will not return my down payment. I want my money ASAP. I have also filed a complaint with the Attorney Generals office, BBB, Auto Dealer Service Division. I have text messages from both Crystal & Jason showing them giving me the run around. I want my money & would like for someone to contact me ASAP before I go to the local news. More
by Elainia09
Employees Worked With
Crystal Burton
December 06, 2021
The service department is diligent and thorough. I recently had a problem that was proving hard to diagnose but they kept at it until it was located and resolved! Moreover, the service manager, Megan recently had a problem that was proving hard to diagnose but they kept at it until it was located and resolved! Moreover, the service manager, Megan Davis, was more than great to work with regarding the billing on the project to provide an equitable solution. More
by djkelly1960
Employees Worked With
Megan Davis
