Genesis of Hazelwood

I will begin by saying that we will NEVER purchase another vehicle from Napleton Hyundai again--honestly, probably not any Napleton dealership again. 1st Problem... We paid for the extended warranty another vehicle from Napleton Hyundai again--honestly, probably not any Napleton dealership again. 1st Problem... We paid for the extended warranty on our vehicle and the finance guy said we were getting the friends and family discount because he really liked us. He did a lot of very distracting things while we did paperwork--at one point he was taking a picture with my husband while wearing a WWF belt. Because of this, and my previous experience with extended warranties, we did not read all the details on the warranty and he did NOT go through any of the details with us. We found out about 7 months later that the deductible for each claim was $500! I've only ever seen $100 and $200 deductibles. 2nd Problem... I called the dealership and spoke to someone about this to find out if there was a way that we could cancel this policy and get a different one. It took forever to get someone to answer my call--the finance department is TERRIBLE about returning calls or emails. I finally spoke with someone, he apologized for our situation and said he could help us. He said he'd cancel our policy and get us a new one at a good price--it was actually cheaper than the one we were originally sold and only a $100 deductible w/the same coverage. Not sure why that couldn't have been sold to us in the first place. Here's the problem...after getting him all the paperwork, he managed to start the new policy but NEVER CANCELLED the original one after saying he would. I found out 3 months later that we still had 2 policies. I emailed him and tried getting someone in finance to call me back only to discover this finance guy left 2 months prior--a month after getting the cancellation paperwork. 3rd Problem... The new finance guy I spoke with had me forward him all the paperwork and emails I'd had with the last finance guy. He said he'd take care of getting this cancelled. A week or two passed and I heard nothing back and left multiple messages and sent a few emails. I finally spoke with him on the phone and he said he'd just sent the paperwork over the day prior and he'd get back to me. He NEVER got back to me. I, again, tried for 2 weeks to get a hold of him, but nothing. I finally got a hold of the Senior Finance Director through the guy who sold me the car and he indicated that this final finance guy I spoke with had ALSO left and, of course, NOT CANCELLED the policy like he said he would. At this point, the policy was another 4 months passed when I requested it to be cancelled. 4th Problem... After all this waiting, poor communication or lack of it, the Senior Finance guy did the cancellation over the phone with me and said he could only back date it 90 days--it's been 135 days since the original paperwork was completed! I get the paperwork from him and the back date on the paperwork was only backdated about 45 days. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP! No one...and I mean NO ONE...returns phone calls and rarely replies to emails. I get phone calls every 2 months from the car dealer reminding me about the referral deal they offer. That will NEVER happen, though. This was a HUGE hassle. Had the car itself not at least been a good deal this entire experience would've been a complete bust. That is the ONLY reason I gave it 2 stars instead of 1. More

Thank you to Jessie Miller and Jonnie Scruggs. You guys made this trip very satisfying. Your patience and time was needed and that's what we got. My wife is very excited and can't wait to take a t You guys made this trip very satisfying. Your patience and time was needed and that's what we got. My wife is very excited and can't wait to take a trip in her gv80. Keep up the good work and I'll try to send more business your way. More

Worst Hyundai dealership in the entire St. Louis area. Cars are junk. Follow-up, follow-through, and customer service are non existent post-sale. BEWARE. I've reported this location to the Att Louis area. Cars are junk. Follow-up, follow-through, and customer service are non existent post-sale. BEWARE. I've reported this location to the Attorney General as well as the BBB and I'm going to keep going. This dealership should be shut down. Multiple interactions with the service department (if you can even call it that) and it's basically non existent. And, they don't care. More

Great people and awesome transaction! Highly recommend these guys for your next car purchase. The overall experience was first class. Highly recommend these guys for your next car purchase. The overall experience was first class. More

Went to have maintenance done on my car and was helped by Stephanie Bailey. She made sure I was taken care of and was very professional. :) Stephanie Bailey. She made sure I was taken care of and was very professional. :) More

See update at the bottom: Booked a VIP appointment yesterday to try and buy a vehicle when they opened this AM. When booking the "VIP" appointment I let them know that we would be driving 2 hours to yesterday to try and buy a vehicle when they opened this AM. When booking the "VIP" appointment I let them know that we would be driving 2 hours to come inspect the vehicle and they said they could tell by the area code of my phone number. Got up early and were at the dealership at 9:15 AM (the designated time). We seemed to have surprised everyone because they were all flat footed when approached and it felt like they just grabbed some random guy (I think they were a salesperson) to talk to us (not what I would consider VIP). When they asked what the appointment was for I told them a Toyota Tundra and that the appointment was set yesterday late afternoon. The person said they would go check on it and disappeared. It took a couple of minutes and they came back and said that the Tundra was sold yesterday at 8 PM and basically started to move me toward the door. When I pointed out that we traveled over 2 hours and it would have been nice for them to have let me know (they confirmed the appointment 2 times the day before) he told me it was "not his problem". I pointed out that he was the face of the dealership and Hyundai to me and his was response was neither professional or correct and then he started to blame the corporate office. Overall I understand that a dealership needs to sell cars but in this case they show a lack of respect for the customers by not calling when it was sold and keeping the car up as for sale on all sites currently. This makes me question how they deal with the people who actually buy a vehicle once it has been purchased, if they show so little concern for a potential client. Update: The home office called me first thing Monday morning (incident happened on Saturday) to apologize for the situation and find out more about what happened. The person who called was interested in what I had to say, was sincerely shocked at the dealerships actions, said that is not how they are trained and apologized again. I am impressed that the corporate ownership does take an active role in the business and listened to my experience. The review didn’t fall on deaf ears so I am improving my rating of the dealership (from 1to4) because of their corporate office attentiveness to focusing on the customer More