Napleton Honda of Morton Grove

Stay away from Castle Honda! They are taking advantage of senior citizens. I was their regular customer since 2013 before I realized the outrageous scam they expose customers t They are taking advantage of senior citizens. I was their regular customer since 2013 before I realized the outrageous scam they expose customers to. My car has less than 27000 miles. Oil was changed on December 1. 2018. and the next service was scheduled for May 31st. 2019. I came on June 1st. The representative - Mr. Hammad - explained that, besides oil change (note: oil life was 20%), there were other important reasons they asked me to come in May. Specifically, according to my car records, the fluid replacement (brake and transmission) was in order. To my astonishment, he explained that brake and transmission fluids have to be replaced yearly. He even wrote a few vague words about that need, per my request. I asked him if it is time for a new car, but he told me clearly that my car is in excellent condition. As soon as I came home, I went through the invoices. Here are a few points: - November 2017: brake fluid exchange - August 2018: fuel system service - March 2018: replaced transmission fluid - June 2019: oil, brake and transmission fluid exchange - I have free oil and filter change for life, but in the last several years, I am paying Castle Honda for that service. - Engine oil is also replaced more frequently than Honda recommends. There are some other questionable items, but I'll leave them aside for now. I filled a survey they sent me a week ago, but it seems that nobody cares. So, stay away from Castle Honda! More

Stay away from Castle Honda Service Department Do not take your car to the service department. These are a whole bunch of crooks that are scamming senior citizens who can't defend themselves. I too Do not take your car to the service department. These are a whole bunch of crooks that are scamming senior citizens who can't defend themselves. I took my car last Saturday to get my AC fixed. The only reason I took my car to Honda Castle was because it was under warranty for an AC repaired for which I paid $815. I had the bad luck of dealing with Anna Randall who came with a list of services needed for over $650. I told her that I could not afford such amount o f money and asked her to give me the 2 top priorities on her list in order to have my AC working. I also told her that I was not interested in spending a lot of money in my car because I was planning to buy a new one. Following her recommendations, I paid $327.58. On the way home, my sister drove my car and I drove my daughter's in laws vehicle. Later that day, I noticed that the AC was not working. Tuesday morning I called the service department and they told me to go the next day. The next day, Anna Randall made me wait a couple hours and then came with another of her famous lists with a number of "services needed" for a total of $648 extra. I asked for my money back in order to take my car to another place and she referred me to them manager, Dan Kelleher who scratched out the $648 amount with his pen and told me that that amount was incorrect. He gave me a lot of excuses and asked me for another $240. Kelleher did not resolve my problem but he made sure to keep the invoice with the scratched amount so I didn't have any evidence. He gave me a new estimate for $240. I left the place with no AC and $327.58 less in my bank account. No apologies and no resolution to my problem. I will file a complaint with the Attorney General and the BBB. More

new car purchase Tony Chammas was very knowledgable about our purchase(CRV) as well as very helpful in explaining all the features of the care and how to use them. Tony Chammas was very knowledgable about our purchase(CRV) as well as very helpful in explaining all the features of the care and how to use them. More

Best Honda dealership in Chicagoland My family and I have been coming to Caste Honda for the past 10 years. Nora and Harris have been great to us since the beginning and have always given My family and I have been coming to Caste Honda for the past 10 years. Nora and Harris have been great to us since the beginning and have always given us the best deals and service. I recommend them highly. More

Since 2-3 years faking repairs to sell parts I visit this service center since almost 12 years. But, I noticed that since last 2-3 years they are faking repairs to sell the parts from their parts I visit this service center since almost 12 years. But, I noticed that since last 2-3 years they are faking repairs to sell the parts from their parts department. Since some of the people are not knowledgeable with the auto repairs, they scare them bringing a part and says car can break down and create a mindset for people coming to service into replacing the parts. Sometimes I feel like they are pulling the parts themselves and says the parts are loose and needs new parts. Their service people, sales people are tied up into deceiving car owners. This place needs a undercover/secret inspection for best practices so future car owners are not effected. Their past practices were way better than current money minting practices to sell labor and parts. More

As good as it gets! I am now the proud owner of a two-year old Honda HRV EX-L with Navi - with only 5,000 miles on it! I cannot say enough good things about my sales per I am now the proud owner of a two-year old Honda HRV EX-L with Navi - with only 5,000 miles on it! I cannot say enough good things about my sales person, Tony Chammas! From the minute I walked in the door and was greeted by Tony til the minute I drove away in my new car, he was attentive, helpful, cheerful, and very respectful of my needs. I had identified a few HRVs on the internet that I wanted to look at, but Tony patiently walked me through the decision process to make sure it was the right car for me. I started the process Friday afternoon, when I took a test drive. There was no pressure when I asked to "sleep on it" before making a final decision. I came back on Saturday to wrap up the deal. Tony and I worked out a very fair price. He walked me through all the features of my new car and even synced my phone to its Bluetooth! I must also commend Yuri, the financing manager. Even though he was unable to meet the loan rate I got through my credit union, he remained extremely pleasant as he walked us through our extended warranty options and gave us the time to make the best possible choice at a very good price. All in all, the entire process was far better and easier than I thought was possible! I wholeheartedly recommend Tony and Castle Honda for your next new or used car purchase! More

IF YOU WANT TO BE TREATED LIKE FAMILY ASK FOR HARRIS & NORA if you want to make sure you don’t get hassled and lied to just so these dealerships can make their money then make sure you go to Castle Honda and y if you want to make sure you don’t get hassled and lied to just so these dealerships can make their money then make sure you go to Castle Honda and you ask for Harris and Nora. They are the sweetest people I’ve ever came across when it comes to dealing with purchasing cars. They went above and beyond to help me purchase my family’s vehicle. There were some things that had they not done for me, I would have not been able to have a car for my family’s needs . In life sometimes we all get hit with tough times and in those tough times you need people like Harris and Nora on your side to help you I believe God sends them in your life as angels and these two were angels in our situation so what do you got to lose. If you need a car try them out, you’ll see for yourself More

Mazen Bittar I have now bought 2 cars from Mazen. The process has been extremely easy and even better yet, Mazen is the nicest person! Thank you again for making I have now bought 2 cars from Mazen. The process has been extremely easy and even better yet, Mazen is the nicest person! Thank you again for making what can sometimes be a not so great experience, extremely pleasant! Thanks, Linda Finnell More

Great Salesman My wife and I bought a new Honda Odyssey from Tony Chammas. Tony was friendly, good-natured, and gave us a great deal. Even after the deal was made, My wife and I bought a new Honda Odyssey from Tony Chammas. Tony was friendly, good-natured, and gave us a great deal. Even after the deal was made, he followed through and did everything he said he would. Overall, a great car-buying experience. More

Friendly & excellent service Just hand my 2016 Honda Accord serived at Castle Honda in Morton Grove, Ill. Dan, the service manager, made sure that all the repairs I needed were do Just hand my 2016 Honda Accord serived at Castle Honda in Morton Grove, Ill. Dan, the service manager, made sure that all the repairs I needed were done, and kept me updated as I waited for my car. I have always had my Honda's service at Castle and because of Dan will continue to do so in the future. More