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Napleton Honda of Morton Grove

Morton Grove, IL

3.3
260 Reviews

6900 W Dempster St

Morton Grove, IL

60053

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Showing 260 reviews

June 20, 2020

Never buy your car here. All they want is your money. Once you sign the purchase papers, you are on your own. I wouldn't take my car here for a free car wash. That's how More

by gs1340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager, assistant manager
June 08, 2020

If they are a true professional car dealer salesman should have disclosed or find out first that the new car they are selling has a recall fix..yes we know thats normal but at least before you let cust More

by Buyer
Recommend Dealer
No
Employees Worked With
Store manager
April 11, 2020

They try to get more money out of you. I go in for a simple oil change for a car that is fairly new, and they always find away to get more out of you. Your bill will be very expensive. This kind of tact More

by Weathered
Recommend Dealer
No
Employees Worked With
Several
January 31, 2020

Car died after less than 18 hours after purchase I bought a used car here and it dies less than 18 hours after purchase. While the car was at the side of the road waiting for a tow truck, someone app More

by Theresa K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, Mustafa
January 23, 2020

Unreliable recommendations I, too, do not feel that I can trust the recommendations for "required" service any more. They have resulted in huge bills. I was recently told by H More

by cf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anna Randall
January 15, 2020

I got the car I wanted at Castle When looking for a used Honda CR-V, I saw the car I wanted at Castle Honda. I called and talked to Lana to make sure it was available. She arrange More

by mary.stapleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lana Khatan and Yuriy Fiskin
December 17, 2019

This dealership has a 90’s feel in the best way possible. There were no hidden fees or “extra” price for certification or extended warranty, the price you see online is basically what you pay. They even help More

by Bdog97
Recommend Dealer
Yes
Employees Worked With
Josh ghaffari
December 17, 2019

Tremendous experience! I am always reluctant to purchase vehicles from car dealerships, having difficult experiences in the past. When I started shopping for a good used veh More

by Ramy A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lana Khatan
October 18, 2019

If you don't call, you know nothing Left car for a 2-3 day repair on Monday . Called on Thursday and was told the missing part was en route. There was a part missing-at this point, the More

by Disappointed in Morton Grove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ania
October 08, 2019

I've had two experiences here at the service department. Honestly I was over charged both times that I was there. For routine replacement of things, I paid over $1500 total. This is for things like coolant More

by Hondagal85
Recommend Dealer
No
Employees Worked With
Brian, Mike
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