Napleton Honda of Morton Grove

The biggest joke and waste of time. They are liars, crooks, and just have over all horrible customer service. Mike was our "salesman" if you would even consider him that considering he They are liars, crooks, and just have over all horrible customer service. Mike was our "salesman" if you would even consider him that considering he didn't make any sales that day with me or the three other families he was helping while there were 5 other salesman just standing around doing nothing. He pulled numbers out of his xxx and quoted them to us. then when we said we still owed on our current car he basically threw his hands up and said he could not help us. He essentially threw my car keys back and me and walked away from us. I tried to ask him why he quoted us monthly payments without running our credit score first; he replied " that's just how we do it here, we aren't going to just run everyone's credit who walks through the door before giving them a quote." I told him that exactly how you should do it so that people know exactly what is going on and don't waste their time there to only leave with nothing. He just shrugged and told me I know where the door is and I am more than welcome to leave or talk to his financial manager. My family and I left because it was at this point we knew this guy had not clue what he was doing and this dealership is a giant scam. They don't even have their staff listed on their website, which should really tell you that this place isn't worth the time, and that they don't have any good salesman and their turn over is too high. More

Went to Ed Napleton Honda in Morton Grove to see about a Honda Odyssey Touring that had a sticker price around 43.7k or something close to that. Worked with Mustafa and mentioned that I would be trading in Honda Odyssey Touring that had a sticker price around 43.7k or something close to that. Worked with Mustafa and mentioned that I would be trading in my current Odyssey and had an offer from CarMax to purchase for 25.3k. He said great, CarMax is pretty fair in their pricing, we should be able to match. Mr Mustafa comes back with an offer of 23,000 for a trade-in saying its essentially the same thing because we would be saving something like $1860 in taxes. Thought to myself hmm, take what I would save tax wise from trading and put in their own pocket. Ok, I can see that, kind of slick but fair enough, I'll bite. Also noticed it was $340 short of the full 25.3k I would have gotten from CarMax. Thought again, okay fine, its too early to complain about the other few hundred and if thats their offer, cool. Obviously, as any respectable salesman would be, he then comes back with 3 prices for the Touring. A) $36,002 B)$33,842 and C)$32,347. All 3 were for different extended warranties etc. Had to smile inside thinking option A would have me leaving out the door with a $59,000 Odyssey Touring lol. I said thanks Mustafa but I'll pass with all 3. So he said fine, stepped away and came back with the paperwork $49,370 minus $23,000 trade-in which would come out to $26,370 with a final $31,152 out the door. Immediately focusing in on the discrepancy on the tax, I did the math and asked why I'm paying $4,782 in taxes if I'm only suppose to be paying taxes on the price of car minus trade-in which was $26,370. Taxes on that should only be $2175. Where's the other 2.5k coming from? He immediately started mentioning other fees like doc fee's for $300 and some other things. I said, it still doesn't add up to an extra $2,500. He takes a walk to see his manager and comes back and apologizes and says, it was just a mistake, they thought the $23,000 was a downpayment and thus charged you taxes on the whole amount lol. Ok fine, I got passed that. So, in the very end, in my own stupidity, what I failed to realize is that he was trying to sell me the Touring for $49,370 when the sticker said 43.7k. Dumb me, I was ready to close on the deal then and there. So I had to ask, why is that number so much higher than the sticker. He goes on to say, oh its because you will get this extra $2000 package that includes paint protection or something else. I said, but I don't want it. It never mentions that add on in the itemized windows sticker. Mustafa said, of course not, because this is an add on (at that point 43.7k + 2k still doesn't equal $49370). He then goes on to say, there's 2 prices on the window sticker and I was reading it incorrectly. Fair enough, but I did not see any 49k sticker. He then says "look, we have a Honda Elite right behind you, you'll see 2 prices on the sticker and the top price is $55,000". At that point, I was getting frustrated. He kept insisting I incorrectly read the window sticker and kept asking that I stand up and take a walk over to the Elite and see the 55k sticker. Fine, I stood up and walked with him to the Odyssey Elite and the top sticker price was 50.2k LOL. I said you're wrong Mustafa and got pretty upset. He then says, no I meant to show you that whatever the top sticker price is, you have to add at least 5-7k. I don't know how many times this guy can change his story, but obviously at that point, I was like thank you for your time. Btw, I'm only writing this review because in the middle of 'negotations', Mustafa asked that if he sells me this car at the deal we agreed to, I would as a man, honour his request to leave a review for him. Personally, I never really leave reviews, but here you go - as promised. More

Charles Balfour was my leasing agent and he pushed numbers at me that made no sense, left before the deal was closed saying he’d follow up the next day and a week later I’m still waiting. Had to conta numbers at me that made no sense, left before the deal was closed saying he’d follow up the next day and a week later I’m still waiting. Had to contact the sales manager for an answer to a question More

I went there to purchase a new Honda.The salesperson was very rude and really wasn't interested in helping me purchase a vehicle. I tried contacting the dealership to talk to the GM.He never called me back very rude and really wasn't interested in helping me purchase a vehicle. I tried contacting the dealership to talk to the GM.He never called me back. I tried contactingCorp.They didn't contact me .It's very sad that a large dealership doesn't care about customers. More

The service department at this Castle Honda (now Napleton Honda) took advantage of my mother, a 90 year old woman on a fixed income when she visited the dealer for a simple oil change. The service writer ( Honda) took advantage of my mother, a 90 year old woman on a fixed income when she visited the dealer for a simple oil change. The service writer (Hammad Ashgar) sold her a number of services (transmission fluid exchange, coolant exchange, brake fluid exchange, fuel system service) that were unnecessary for a 2 year old vehicle with 600 miles (yes, 600 miles) and operating properly. The bill totaled over $1,100.00. I have made many attempts to reach the Service Manager Dan who has yet to return any of my calls. It is unfortunate that this dealership chose to prey on an elderly woman. More

This was our second vehicle purchase here, and both times we had excellent experience with Mustafa. He was the best! My children already know when they turn 16, they get to go see him for a car :) He was su we had excellent experience with Mustafa. He was the best! My children already know when they turn 16, they get to go see him for a car :) He was super focused on helping my family get what we all need in a vehicle. Very informed, patient, and helpful. Highly recommended. More

It was a wonderful experience buying car with castle honda. It was a pleasure doin transaction with Mario Adap and Shamoun. this was our second car.! honda. It was a pleasure doin transaction with Mario Adap and Shamoun. this was our second car.! More

Bought a car here! Car broke down In a week!! Told them about it they wanted to charge me never shop here please! about it they wanted to charge me never shop here please! More

Strongly recommend Please ignore this dealer, The worst ever dealer I met in my life. It's my 4th brand new car - 2022 Honda Odyssey Touring. My experience with Castle Honda was Horrible. I highly recomm ever dealer I met in my life. It's my 4th brand new car - 2022 Honda Odyssey Touring. My experience with Castle Honda was Horrible. I highly recommend please ignore this showroom. I had purchased 2022 Honda Odyssey Touring Blue. There is no other dealer got blue car till 25th So i decided to got with Castle Honda. The took all advantage on my buying and their is quote is ‘If you want to buy the car then buy it with no question asked otherwise please leave’ when I tried to ask a question to Finance & Sales Managers. Ramsin is sales person who worked with me, he is best no doubt in it. He got the best deal for me. He offered $40074 out door price. I was okay with the price and made advance $500 on 25th May and got car on 3rd June. From 25th May to 2nd June I didn’t got a single call or text from them about the update. I called them twice to get update, the sales manager(Nora) replied me, why are you calling us don’t call we will update if some thing shows up in a rude manner. I thought she is showing her outer frustration on me and I ignored. 3Rd June I went to showroom to pick the car, here I met 2 wonderful arrogant people named as 1) Ervin - Finance manager. The moment I entered into his office, he behaved in rude manner. I don’t want to answer any of my questions related to payment. He just wants me to say yes for everything what he told and sign the papers. Ex : This gentleman claimed he had more than 20 years experience in car financing but couldn’t answer single question of myne, I am not weather he don’t know the answer or he don’t want to answer me. I live in Dupage county and My cousin lives in my home bought Honda CRV EXL one week back in Lisle Honda. They added a sales tax 7./. In purchase ordered. I shown screen shot of my cousins agreement.Castle Honda added 7.25./. Purchase order to my car. I just tried to understand why differences show up in sales tax and asked him, he didn’t even tried to reply question. 2) On June 2nd Ramsin sent a purchase order copy,$40075(Msrp + Destination) SM shown me same copy by adding $125 for wheel lock which already installed. They didn’t even told me that. So I told I don’t need them asked to remove them. There comes entry of 2nd wonderful person ' Nora'. She came to me and asked me to leave If I don't want Wheel locks. Most Interesting thing is they installed wheel locks infront of me which they lied earlier. 2) Nora ( Sales Manager) : The most ruder, arrogant and irresectable person I have ever seen in buying history. This is my 4th brand new car purchase. I came to know that she is working in same place for more than 20 years not sure how showroom is surviving with such arrogant people. Their attitude from first 1 min was very bad. More