Napleton Ford of Oak Lawn - Service Center

The Employees at this particular dealership were very helpful and very knowledgeable and the wait time was not very long. helpful and very knowledgeable and the wait time was not very long. More

Their customer service was excellent. They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you More

Easy experience to schedule my appointment. Greeted promptly and kindly. My car was done in a timely manner. Overall a great experience. Greeted promptly and kindly. My car was done in a timely manner. Overall a great experience. More

I made an appointment for service and they honor the appointment. It was real fast for an oil change. They were nice and professional. appointment. It was real fast for an oil change. They were nice and professional. More

Hands down the worst dealership service depth ever, how do you accept appointments yet when that day comes you are told the car will sit for a week, do you accept appointments yet when that day comes you are told the car will sit for a week, More

I made an appointment for service and told them what needed to be done. When I arrived, I was told I had to drive around the back and go to the commercial shop. The manager of that shop was straight u needed to be done. When I arrived, I was told I had to drive around the back and go to the commercial shop. The manager of that shop was straight up and told me he was booked up and I would have to come back the following week. Why did the service department in front tell me to come in when they could not do the service? The work that needed to be done was simple. I went home and adjusted the door myself. The other item I will need to bring into a different Ford dealer to retrieve the code for my keyless entry. Neither item required the commercial truck shop. I purchased all of my new vehicles at that location for over 50 years. It was Hawkinson, then Hawk. Now that it is Napleton they are a bunch of clowns. Vehicle prices are sky high and service stinks. I will never go back. More

Scammers! They double dipped on me and my extended warranty. Charged me to remove bumper on pigtail sensor not covered under warranty then charged warranty to They double dipped on me and my extended warranty. Charged me to remove bumper on pigtail sensor not covered under warranty then charged warranty to remove same bumper for sensor covered by the warranty. Spoke with service director during visit. All he did was discount small amount but refused to break down the charges for labor (crazy huh!!) even after tech admitted in front of him he needed to remove the bumper. I have receipt for proof. More

Napleton Ford of Oak Lawn and Quick Lane has refused to correct a mistake of identity. Their customer, Marian owner of a 2015 Ford F-150 service or service reminders sent to my email address. They have con correct a mistake of identity. Their customer, Marian owner of a 2015 Ford F-150 service or service reminders sent to my email address. They have contacted me dozens and dozens of times over over 5 years, and during that time I have talked to service managers, the general manager and maybe the owner and asked them to correct their mistake. Apparently they are incompetent to correct a simple mistake and final out their customer’s email address. I received a survey to complete for a service on October 17. I have forwarded their prior notices to the Federal Trade Commission and Ford Corporation. Apparently I have to step up my complaints to the Ford corporation, FTC and Better Business Bureau. I am tired of this. Adjust you mistake . More

Had made an appointment for speedy oil change. It took over two hours after I arrived. Was quoted $69 but you attempted to charge me over $80. Then, never advised of additional charge for using It took over two hours after I arrived. Was quoted $69 but you attempted to charge me over $80. Then, never advised of additional charge for using my bank card which I learned of after I got the receipt. Had to stop the technician from doing additional work that I did not authorize. (Tire rotation and maintenance). Greasy fingerprints were left on my console and wheel. More

Very rude. Did not take care of my problem. Did not say good morning and told me he was too busy for me. To do a return and redo to use my reward points Did not take care of my problem. Did not say good morning and told me he was too busy for me. To do a return and redo to use my reward points More