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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,887 reviews
November 08, 2019
I was late, they were not I was late due to a Dr’s. Appt. but they took my car right away and I received “the works” in less than an hour. Just enough time to enjoy a cup of co I was late due to a Dr’s. Appt. but they took my car right away and I received “the works” in less than an hour. Just enough time to enjoy a cup of coffee and catch up on the news. More
by Tracy
Verified CustomerEmployees Worked With
I don’t know any of their names
November 08, 2019
Always great service This is my go.to.place for my car. This is my second car from here And the service is always the best. So.thank you. This is my go.to.place for my car. This is my second car from here And the service is always the best. So.thank you. More
by Cathy Geralds
Employees Worked With
Other Employees :
Anthony Gandara, Ramy Modalala, Eddie Rodriguez, Christopher Pastenes, Andrea Guzman
November 08, 2019
Ford 150 My truck would not start, dead as a door nail, during my 15,000 mile check up, they quickly found the problem, fix the problem, and I was on my way. My truck would not start, dead as a door nail, during my 15,000 mile check up, they quickly found the problem, fix the problem, and I was on my way. Excellent Communication from Paul- the service manager. Chris Gambino More
by CJGAMBINOX
Employees Worked With
Paul. Service
November 08, 2019
Excellent service! My initial impression was that "this is a clean and efficient dealership." Each person that I talked to was friendly, courteous and knowledgeable. I My initial impression was that "this is a clean and efficient dealership." Each person that I talked to was friendly, courteous and knowledgeable. I think that considering the nature of my repair problem (17 codes ??) and the time between bringing my truck in and getting it back was beyond my expectations. Your service staff deserves a five star rating over and above the rating assigned to the dealership as a whole. Thank You, William More
by Tree Harvester
Employees Worked With
Kathy Bucholz, Julie Vega
November 08, 2019
Great service I always take my cars to Hawk Ford. Everyone is always friendly. When i have my car in for service, the service department always keeps me inform I always take my cars to Hawk Ford. Everyone is always friendly. When i have my car in for service, the service department always keeps me inform on the status of my car. More
by BESNOW1
Employees Worked With
Paul Stassin
November 07, 2019
Issues don't get Resolved Here I had scheduled service for a safety recall several months ago and my appointment was canceled by the service department, so I went in now on a resche I had scheduled service for a safety recall several months ago and my appointment was canceled by the service department, so I went in now on a rescheduled appointment, strike 1. I told service that my attention items grew from 2 things to 5 things needing attention since I made the appointment, two simple items of replacing a license plate light and a brake light were completely ignored and the invoice said "customer declined replacement," I told service to replace those when I handed my keys over, I never said not to replace them, strike 2. They came back with 3 other issues and I agreed to doing two of them, but the whole process took 5 hrs, strike 3. While driving an hour after service, my check engine light came back on, service confirmed that the check engine light was on earlier due to the safety recall, proving that the safety recall issue was not resolved, strike 4. They have officially lost my business. More
by ppellerito10
Employees Worked With
Paul Stassin
November 07, 2019
No sales pressure I received the service today needed and I had an appointment. The work was done in less than two hours. I will recommend Hawk Ford to others I received the service today needed and I had an appointment. The work was done in less than two hours. I will recommend Hawk Ford to others More
by davesilva
Employees Worked With
Paul Stassin
November 07, 2019
Great customer service and knowledgeable. Fast and convenient throughout vehicle inspection. I would definitely recommend friends and or family to Quick lane at Hawk Ford. I strongly recommend Fast and convenient throughout vehicle inspection. I would definitely recommend friends and or family to Quick lane at Hawk Ford. I strongly recommend to book an appointment for fastest and rapid service. More
by jlrivera
Employees Worked With
Amber
November 06, 2019
Good customer service My vehicle was being serviced because of a recall. The appointment was expected to be two hours, but my vehicle was ready within 45-minutes. My vehicle was being serviced because of a recall. The appointment was expected to be two hours, but my vehicle was ready within 45-minutes. More
by JAM11202010
Employees Worked With
Paul White
