Napleton Ford of Oak Lawn

Large selection of vehicles. My experience if Im.honest is mixed. I thought my sales person Mike Hopkins is a good guy. Just wasnt able to deliver interest rates as hoped so my car note is a bit high. Then is mixed. I thought my sales person Mike Hopkins is a good guy. Just wasnt able to deliver interest rates as hoped so my car note is a bit high. Then I returned for an issue with my radio. The issue was pushed to January looking to comp the service as good will through the dealership for customer loyalty , was declined based on a Ford rating system. Service repair running $800-900 put of my pocket. Dealership suggestion is to spend even MOREmoney on an extended warranty. When I declined that suggestion. Now I must pay for the repair. 5-7 days later miraculously the radio issue was fixed. Makes me believe it was a satellite reset issue initially that this dealership wanted me to pay $800-$900 to repair. Just makes you wonder. Thank you Hawk Ford for the savings. However makes you wonder. More

I’m always pleased with the service I receive at Hawk Ford. This time didn’t disappoint. Brought my car in for a recall. Eva was my service provider. She was very friendly and professional. She kept me i Ford. This time didn’t disappoint. Brought my car in for a recall. Eva was my service provider. She was very friendly and professional. She kept me informed on the status of my vehicle while I waited. My car was finished much quicker than I anticipated. More

Great service waiting room and accommodations. They were able to finish work within a reasonable time and when an update was requested they responded. They also addressed other concerns of mine with the hel able to finish work within a reasonable time and when an update was requested they responded. They also addressed other concerns of mine with the help of the parts dept. More

Reconnect my Ford Pass & fix DVD audio Received great help from Anthony Martinez on a few hiccups I was having with my 2018 Explore, always an amazing experience with his help in fixing my Received great help from Anthony Martinez on a few hiccups I was having with my 2018 Explore, always an amazing experience with his help in fixing my problem. When he couldn’t figure it out he helped me to get it fixed through service and now my Explore is bad to itself. One of the great features I Love was the capability to lock, unlock or start my Ford with my phone and it was not able to connect, they recalibrated my Ford Pass. The audio an DVD was fixed as well. More

IT WAS GREAT NO PROBLEMS. IT WAS GREAT NO PROBLEMS THE PEOPLE WERE GREAT WAITING ROOM WAS CLEAN CAN'T. SAY ENOUGH IT WAS GREAT PEOPLE WERE GREAT WAITING ROOM WAS CLEAN CAN'T. SAY ENOUGH IT WAS GREAT More

They will walk the extra mile for you I am truly thankful to Hawk Ford because of their commitment to your satisfaction. They went the extra mile to find and eliminate an unknown noise com I am truly thankful to Hawk Ford because of their commitment to your satisfaction. They went the extra mile to find and eliminate an unknown noise coming from the front panel of my car. I am truly impressed and satisfied with their service. More

Was not pleased with the service could have been more correct with the work they did. Fix problem but work not complete, before they gave me the car back I would think they would have made sure it’s work correct with the work they did. Fix problem but work not complete, before they gave me the car back I would think they would have made sure it’s work then it took another day to get it fix, the problems was not diagnosed properly. I was probably charged for something I didn’t need More

Not at all pleased waited 1 1:2 hours for oil change when I left the rear lugs were not tightened down and were loose. Do not feel as though we will be using your quick lane service area anytime soon quick l I left the rear lugs were not tightened down and were loose. Do not feel as though we will be using your quick lane service area anytime soon quick lane was not too quick More

Oil change replaced broken wiper blade in and out in 1hr. I have been buying cars from Hawk Ford for several years. I have never been disappointed with their service. Curtesy and caring are synonymous with Ha I have been buying cars from Hawk Ford for several years. I have never been disappointed with their service. Curtesy and caring are synonymous with Hawk Ford. More

The best I bought 4 cars from them they always take care of all your needs I will always go back there thank u Hawk of all your needs I will always go back there thank u Hawk More