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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,910 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,910 reviews
November 21, 2019
Negative Hawk Ford Review I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve ever been to a dealership service center. But it is the worst experience I’ve ever had. Although their initial phone call was very pleasant with Cathie, everything after that was not. Paul Stassin was condescending from the time I walked in. I was not told that there is a deductible. My headlights are not covered and according to Ford it is not unusual that sockets melt at the bulb. I did not get the work done because the cost to replace 2 sockets and 2 bulbs was $450. When I picked it up the headlight that was not working is and the other one is not. This confuses me. I will not buy Ford again. More
by BEVERLYWILLIAMS60465
Verified CustomerEmployees Worked With
Elizabeth, Paul Stassin, Paul Werges
November 21, 2019
Was never kept informed. I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experien I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experience ever. More
by ojauregui94
Employees Worked With
Kathy bucholz
November 21, 2019
What a TREAT to work Hawk staff It was a long drive (2 hr) to go to Hawk but well worth the effort and not just because we got exactly the car we wanted. The staff at Hawk was except It was a long drive (2 hr) to go to Hawk but well worth the effort and not just because we got exactly the car we wanted. The staff at Hawk was exceptional in every way. They made the process of not only easy but very pleasurable. Being treated as more than just another sale was refreshing. They were caring and warm and made us feel like a part of their dealership family. Kudos to all! More
by Carol Hamilton
Employees Worked With
Other Employees :
The finance man - Mr Storti (?), Nick Shaqra, Andrea Guzman
November 21, 2019
Always Great I am always happy to visit Ford (Hawk). I have been in every dept and everyone is kind, friendly, and professional. They are trustworthy and genuinely I am always happy to visit Ford (Hawk). I have been in every dept and everyone is kind, friendly, and professional. They are trustworthy and genuinely care about customers. More
by BRIANNEKELLY
Employees Worked With
Alex and all service dept, Ron and all of body shop and various people but, I wasn't sure of last names.
November 21, 2019
Oil change The Services performed on my car yesterday was done in a timely manner. The staff I came in contact with was friendly and most helpful. The Services performed on my car yesterday was done in a timely manner. The staff I came in contact with was friendly and most helpful. More
by PAMELA1299
Employees Worked With
November 21, 2019
2016 Ford Edge warranty repair. Service writer checked the car for no interior dash gauges with the customer. Inspect other functions and advised the customer the service dept will Service writer checked the car for no interior dash gauges with the customer. Inspect other functions and advised the customer the service dept will check it out. They would call when the vehicle is repaired. More
by Ronald.Farnaus
Employees Worked With
Eva
November 20, 2019
Engine Light went to Hawk Ford to have my Engine Light checked. I had to make appt. for the full service. meanwhile I got my oil change and New Wiper Blades. went to Hawk Ford to have my Engine Light checked. I had to make appt. for the full service. meanwhile I got my oil change and New Wiper Blades. I've been coming to Hawk Ford for a few years now. Great Service More
by JOANFREDERICK
Employees Worked With
Joe Venditti, Joe Venditti
November 20, 2019
Awesome service Hawk Ford's Service Department provides unbelievably awesome service hands down! Paul got me in and out! My glove box lock is now fixed and function Hawk Ford's Service Department provides unbelievably awesome service hands down! Paul got me in and out! My glove box lock is now fixed and functioning as it should. More
by NIAJOS2
Employees Worked With
Paul
November 20, 2019
Winterize, Multi-point inspection, Transmission flush Paul Stassin, Assistant Service Manager,, was courteous and professional. He reviewed history of past service and made appropriate recommendations. Paul Stassin, Assistant Service Manager,, was courteous and professional. He reviewed history of past service and made appropriate recommendations. All service work was done in a reasonable amount of time and to my satisfaction. More
by kavols
Employees Worked With
Paul Stassin
November 20, 2019
Great service and not a long wait time for service. Great customer service and explained everything with detail. Will be back for future services for my car. Great customer service and explained everything with detail. Will be back for future services for my car. More
by Esperanza1083
Employees Worked With
Alexander Marcinkowski
