Napleton Ford of Oak Lawn

Overall excellent experience I came in to Hawk looking for a used F-150. With Ali’s help, I was surprised to learn that I could get a brand new F-150 in exactly the configuration I came in to Hawk looking for a used F-150. With Ali’s help, I was surprised to learn that I could get a brand new F-150 in exactly the configuration I wanted for only a little more than a used one. To me, that was a great deal. On top of that, I was offered more for my trade-in than Carmax offered me the day before. Ali was incredibly helpful, patient, and knowledgeable throughout the entire process. Joe in the finance department answered all my questions thoroughly and made the paperwork process easy. The only issue I encountered in the entire process was a very minor scratch I found near the keypad on the driver’s door, caused when the protective tape was being removed. I didn’t notice it when I left the dealership because it was already dark outside (they probably didn’t see it either), otherwise I am certain that they would have gotten it fixed for me before I drove off. More

Fusion repair Bringing my car back to the dealership to after purchasing it at Hawk Ford, I totally expected to get the runaround. It was just the opposite within 1 Bringing my car back to the dealership to after purchasing it at Hawk Ford, I totally expected to get the runaround. It was just the opposite within 10 seconds of me explaining my dilemma, the salesman took care of everything. No questions asked. I would highly recommend Hawk Ford, especially my salesman Yaz! More

Service I did not speak to anyone about the things they found that needed to be corrected..This is the first time it happened ,I have been bring my car for ye I did not speak to anyone about the things they found that needed to be corrected..This is the first time it happened ,I have been bring my car for years. Every since River Oaks close. More

Friendly and informative sales especial. Karen Boll and Sam See title of your review remarks ! that's why I came back to buy another car from you guys , but I was hoping that you could have given me a veteran See title of your review remarks ! that's why I came back to buy another car from you guys , but I was hoping that you could have given me a veteran s discount More

What a great group of people. Joe Venditti, great salesman. I will be back to see Joe for my next car. I can always rely on Joe and Ford for top quality. Joe Venditti, great salesman. I will be back to see Joe for my next car. I can always rely on Joe and Ford for top quality. More

Absolutely amazing customer service I came to the dealership after I forgot my car key back at my parent’s house in Michigan. I flew into Midway and had no way to get back to my apartmen I came to the dealership after I forgot my car key back at my parent’s house in Michigan. I flew into Midway and had no way to get back to my apartment and job in Champaign-Urbana. It was a last minute request but the service department took care of me right away and reprogrammed a new key for me! I don’t know what I would’ve done! They were so helpful! Great customer service and dealership! More

Excellent service, Ouick Lane always superb job. Alex Marcinkowdki always comes through. He has superb people skills and always remembers the customer's name. Very fast and timely. Will answer all qu Alex Marcinkowdki always comes through. He has superb people skills and always remembers the customer's name. Very fast and timely. Will answer all questions and I feel confident of receiving the best care and always a job well done. If your vehicle requires the Service Dept instead of Quick Lane, he will take care of it for you, in a timely manner. An asset to Hawk Ford! More

Great service + great price Alex took care of my two cars even without an appointment, the price was great and they even applied a discount based on my service records from past Alex took care of my two cars even without an appointment, the price was great and they even applied a discount based on my service records from past services awards, excellent service, thank you. More

Extremely Satisfied Customer The Department is very professional and organized and always gets you logged in once you arrive. I am usually very busy and timing is hard for car ma The Department is very professional and organized and always gets you logged in once you arrive. I am usually very busy and timing is hard for car maintenance but I always get in and out quickly. The staff is friendly and is aware of the normal maintenance needs of my vehicle. More