Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,844 reviews
November 22, 2019
Prompt Service I didn’t have an appointment. The wait was less than an hour. Great service. It was rather cold in the waiting area. Made recommendations that will be I didn’t have an appointment. The wait was less than an hour. Great service. It was rather cold in the waiting area. Made recommendations that will be serviced later. More
by delois67
Employees Worked With
Did not get any names. Representatives were great
November 22, 2019
Customer service was great. Brian was very helpful in answering all my questions and concerns no pressure. I really like my ford it has all the things I need. I will definitely let my friends and family answering all my questions and concerns no pressure. I really like my ford it has all the things I need. I will definitely let my friends and family know about hawk ford. Thanh you so much. More
by gcalderon62
Employees Worked With
Mo Yousef, Brian Ihde
November 22, 2019
Service for Heater I just want to let you all know that the service dept at Hawk Ford Rocks, they awesome and go above and beyond to get things done in a timely manner. I just want to let you all know that the service dept at Hawk Ford Rocks, they awesome and go above and beyond to get things done in a timely manner. I have not had a bad experience yet. More
by KSHELWOOD
Verified CustomerEmployees Worked With
Paul S in the service dep, Joe Venditti
November 21, 2019
Service was excellent. Paul is an outstanding member of the Everything was excellent. Paul is an outstanding member of the hawk Ford team. I always recommend your business to friends and clients in the Oaklawn Everything was excellent. Paul is an outstanding member of the hawk Ford team. I always recommend your business to friends and clients in the Oaklawn area. I will definitely be continuingMy service needs there. More
by rossirealtyinc
Employees Worked With
Paul
November 21, 2019
Negative Hawk Ford Review I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve ever been to a dealership service center. But it is the worst experience I’ve ever had. Although their initial phone call was very pleasant with Cathie, everything after that was not. Paul Stassin was condescending from the time I walked in. I was not told that there is a deductible. My headlights are not covered and according to Ford it is not unusual that sockets melt at the bulb. I did not get the work done because the cost to replace 2 sockets and 2 bulbs was $450. When I picked it up the headlight that was not working is and the other one is not. This confuses me. I will not buy Ford again. More
by BEVERLYWILLIAMS60465
Employees Worked With
Elizabeth, Paul Stassin, Paul Werges
November 21, 2019
Was never kept informed. I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experien I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experience ever. More
by ojauregui94
Employees Worked With
Kathy bucholz
November 21, 2019
What a TREAT to work Hawk staff It was a long drive (2 hr) to go to Hawk but well worth the effort and not just because we got exactly the car we wanted. The staff at Hawk was except It was a long drive (2 hr) to go to Hawk but well worth the effort and not just because we got exactly the car we wanted. The staff at Hawk was exceptional in every way. They made the process of not only easy but very pleasurable. Being treated as more than just another sale was refreshing. They were caring and warm and made us feel like a part of their dealership family. Kudos to all! More
by Carol Hamilton
Employees Worked With
Other Employees :
The finance man - Mr Storti (?), Nick Shaqra, Andrea Guzman
November 21, 2019
Always Great I am always happy to visit Ford (Hawk). I have been in every dept and everyone is kind, friendly, and professional. They are trustworthy and genuinely I am always happy to visit Ford (Hawk). I have been in every dept and everyone is kind, friendly, and professional. They are trustworthy and genuinely care about customers. More
by BRIANNEKELLY
Employees Worked With
Alex and all service dept, Ron and all of body shop and various people but, I wasn't sure of last names.
November 21, 2019
Oil change The Services performed on my car yesterday was done in a timely manner. The staff I came in contact with was friendly and most helpful. The Services performed on my car yesterday was done in a timely manner. The staff I came in contact with was friendly and most helpful. More
by PAMELA1299
Employees Worked With
November 21, 2019
2016 Ford Edge warranty repair. Service writer checked the car for no interior dash gauges with the customer. Inspect other functions and advised the customer the service dept will Service writer checked the car for no interior dash gauges with the customer. Inspect other functions and advised the customer the service dept will check it out. They would call when the vehicle is repaired. More
by Ronald.Farnaus
Employees Worked With
Eva
