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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,910 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,910 reviews
December 16, 2019
Very helpful Brian was able to help us pick out the right car without going over our budget. We were very impressed with friendliness of every employee. Brian was able to help us pick out the right car without going over our budget. We were very impressed with friendliness of every employee. More
by Colleen
Verified CustomerEmployees Worked With
Nick Shaqra, Brian Ihde
December 15, 2019
Great people. I gave the rating because our dealer Brian did his absolute best to get the best deal and worked with my not so helpfultrade-in. I gave the rating because our dealer Brian did his absolute best to get the best deal and worked with my not so helpfultrade-in. More
by AMBERDILBECK22
Employees Worked With
Brian Ihde
December 14, 2019
Excellent! I love Hawk Ford! I always have a great experience! A worker came out of nowhere and helped me with the new fancy coffee machine! Gotta love em! experience! A worker came out of nowhere and helped me with the new fancy coffee machine! Gotta love em! More
by lbrowne827
Employees Worked With
She works in the other service department; if you’re having major work done. She was born in 1959! Same as me!
December 13, 2019
Terrible service, worse customer service Could not determine the issue, so they did a software update. They called this “routine maintenance” & said it was not covered under warranty. When I Could not determine the issue, so they did a software update. They called this “routine maintenance” & said it was not covered under warranty. When I tried to dispute this, I was given the run around. Horrible experience More
by Mary
Employees Worked With
Paul in Service, Dan in Finance
December 13, 2019
Great experience I had a nail in my tire so I stopped by the Quick Lane. They had the tire checked and repaired and I was out the door in less than half an hour. I had a nail in my tire so I stopped by the Quick Lane. They had the tire checked and repaired and I was out the door in less than half an hour. More
by ahyeefamily
Employees Worked With
Unknown
December 13, 2019
Terrible experience Came in for the Works Package and to get a battery for key fob with an appointment. This turned out to be a terrible experience. Came in for the Works Package and to get a battery for key fob with an appointment. This turned out to be a terrible experience. More
by jjnowa45
Employees Worked With
Joe Venditti
December 13, 2019
Best Ford experience yet! I had work done at 3 different Ford dealerships and by far this was my best experience. The Facility is amazingly clean and accommodating. Paul, I had work done at 3 different Ford dealerships and by far this was my best experience. The Facility is amazingly clean and accommodating. Paul, I took notice of how he handled customers and was very close to his estimate on completion. I was impressed by how professional, patient and courteous Paul was. Thank you to Paul... More
by DKM44ORD
Employees Worked With
Paul Werges
December 12, 2019
Dealer ship is clean people are polite and very helpful and where there to answer my questions on recall notice received and when I should bring back in and where there to answer my questions on recall notice received and when I should bring back in More
by Mike.yaeger
Employees Worked With
Ramy Modalala
December 12, 2019
Dont like the loaner Dont like the fact that I bring in a f150 for service and I'm given one of the smallest vehicles they have that doesnt seem fare. Dont like the fact that I bring in a f150 for service and I'm given one of the smallest vehicles they have that doesnt seem fare. More
by ACEHOT24
Employees Worked With
Eva
December 12, 2019
Pleasant experience...no pressure...great deal! Bert was our friendly salesman. He gave us options without pressure. He was truthful and helpful. I would recommend Hawk Ford for your next vehicle Bert was our friendly salesman. He gave us options without pressure. He was truthful and helpful. I would recommend Hawk Ford for your next vehicle and Bert as your salesman. More
by GJAMES105
Employees Worked With
