Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,844 reviews
November 26, 2019
Fast and efficient service Looking for quality service go directly to the SALES department or the SALES Representative. Now the service department is a different story, those pe Looking for quality service go directly to the SALES department or the SALES Representative. Now the service department is a different story, those people need to take some notes from the Sales department.... More
by U.Shana
Verified Customer
November 25, 2019
Fast and Efficient From check in to check out my time waiting was half of what anticipated. Pleasant waiting area with fresh coffee. Fixed any concerns I had. Worth the From check in to check out my time waiting was half of what anticipated. Pleasant waiting area with fresh coffee. Fixed any concerns I had. Worth the half hour drive for excellent care. More
by accdvm
Employees Worked With
Eva castanon
November 25, 2019
awesome service everytime I come in to have my car serviced the staff is very knowledgeable and polite. I would always recommend them to anybody. there performance is everytime I come in to have my car serviced the staff is very knowledgeable and polite. I would always recommend them to anybody. there performance is in the top 1% of any dealer in the state. thanks again to the service department and quick lube team as well you guys never disappoint. More
by RSCHALK76
Employees Worked With
alex
November 25, 2019
Service department Very helpful and prompt, glad I went with this dealer to purchase a new car. Salesmen, finance, and service have all been very helpful thus far. Very helpful and prompt, glad I went with this dealer to purchase a new car. Salesmen, finance, and service have all been very helpful thus far. More
by olspartan
Employees Worked With
Tod , Ramy Modalala
November 25, 2019
Great service Nice friendly efficient employees. Work done very fast. I would recommend there service always. Great price for good work. In a nice environment .. th Nice friendly efficient employees. Work done very fast. I would recommend there service always. Great price for good work. In a nice environment .. the only place for oil change More
by steverak
Employees Worked With
Quick lane
November 25, 2019
Saturday oil change Saturday’s are always busy. Full shop and 5 technicians. 9 customers in quick lane but Alex got me in and turned it around in about 2 hours. Great Jo Saturday’s are always busy. Full shop and 5 technicians. 9 customers in quick lane but Alex got me in and turned it around in about 2 hours. Great Job. More
by GMC7320
Employees Worked With
Alex
November 23, 2019
Lack of Communication I had scheduled an appointment with the service department to fix a shuddering issue with my car. I dropped it off at the scheduled time Thursday eve I had scheduled an appointment with the service department to fix a shuddering issue with my car. I dropped it off at the scheduled time Thursday evening, and I was told by Eva Castanon that I would receive a call the next morning to update me on my car. I never received a call, so I called Friday after work to see how long they would hold my car. I finally got a hold of Todd Maca who was taking care of the issue with my car. He informed me of the price, and that the man who would fix the issue was not in until Monday morning. Todd told me that it would get fixed first thing in the morning and that he would call me that afternoon confirming my car was ready for pickup. Needless to say I again did not receive a call on Monday. I called after work to see if I could come get my car, but was redirected to multiple people until finally Eva from the service department answered. She told me she would check with Todd and call me right back. An hour later and I still didn’t receive a call. I decided to just go in and see what was going on. I found Eva and asked what the status of my car was and she again told me she would check with the manager... Fortunately my car was ready. Even during the checkout process there were communication issues. She was asking me if certain parts had been replaced because they were written down but not charged as if I was there monitoring the service process. Todd never checked in that day or any day since. It is very clear there is poor communication going on in the service department and with customers. While the issue with my car was taken car of, I will have to find another service department because of the huge headache it has been to track down information regarding my car. More
by Kruane2
Employees Worked With
Eva Castanon, Todd Maca
November 23, 2019
Friendly and professional And good work on my F150 Treating me really well explain a problem with my F150 Made you feel right at home Very professional friendly Explain the procedure the problem very k Treating me really well explain a problem with my F150 Made you feel right at home Very professional friendly Explain the procedure the problem very knowledgeable More
by GROVERC1
Employees Worked With
Paul werges, Yaz Rabah, Paul Werges
November 22, 2019
Great Seller Will Buy Again From Her! Karen is pleasant and wonderful, I will definitely buy again from her in the future! Experience was fast and smooth. I would recommend her to anyone l Karen is pleasant and wonderful, I will definitely buy again from her in the future! Experience was fast and smooth. I would recommend her to anyone looking for a new car. More
by GinoFricano
November 22, 2019
Hawk Ford is a very professional dealership. Everyone I had contact with was very polite. My service advisor did a great job, she communicated with me very effectively. had contact with was very polite. My service advisor did a great job, she communicated with me very effectively. More
by Mdj
Employees Worked With
Eva was my service advisor
