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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,887 reviews
December 13, 2019
Terrible service, worse customer service Could not determine the issue, so they did a software update. They called this “routine maintenance” & said it was not covered under warranty. When I Could not determine the issue, so they did a software update. They called this “routine maintenance” & said it was not covered under warranty. When I tried to dispute this, I was given the run around. Horrible experience More
by Mary
Verified CustomerEmployees Worked With
Paul in Service, Dan in Finance
December 13, 2019
Great experience I had a nail in my tire so I stopped by the Quick Lane. They had the tire checked and repaired and I was out the door in less than half an hour. I had a nail in my tire so I stopped by the Quick Lane. They had the tire checked and repaired and I was out the door in less than half an hour. More
by ahyeefamily
Employees Worked With
Unknown
December 13, 2019
Terrible experience Came in for the Works Package and to get a battery for key fob with an appointment. This turned out to be a terrible experience. Came in for the Works Package and to get a battery for key fob with an appointment. This turned out to be a terrible experience. More
by jjnowa45
Employees Worked With
Joe Venditti
December 13, 2019
Best Ford experience yet! I had work done at 3 different Ford dealerships and by far this was my best experience. The Facility is amazingly clean and accommodating. Paul, I had work done at 3 different Ford dealerships and by far this was my best experience. The Facility is amazingly clean and accommodating. Paul, I took notice of how he handled customers and was very close to his estimate on completion. I was impressed by how professional, patient and courteous Paul was. Thank you to Paul... More
by DKM44ORD
Employees Worked With
Paul Werges
December 12, 2019
Dealer ship is clean people are polite and very helpful and where there to answer my questions on recall notice received and when I should bring back in and where there to answer my questions on recall notice received and when I should bring back in More
by Mike.yaeger
Employees Worked With
Ramy Modalala
December 12, 2019
Dont like the loaner Dont like the fact that I bring in a f150 for service and I'm given one of the smallest vehicles they have that doesnt seem fare. Dont like the fact that I bring in a f150 for service and I'm given one of the smallest vehicles they have that doesnt seem fare. More
by ACEHOT24
Employees Worked With
Eva
December 12, 2019
Pleasant experience...no pressure...great deal! Bert was our friendly salesman. He gave us options without pressure. He was truthful and helpful. I would recommend Hawk Ford for your next vehicle Bert was our friendly salesman. He gave us options without pressure. He was truthful and helpful. I would recommend Hawk Ford for your next vehicle and Bert as your salesman. More
by GJAMES105
Employees Worked With
December 12, 2019
They Lie to you just to get money out of you They told me I needed a starter which they charged me $800 plus, just for my car to break down literally 10 mins after leaving there ford service cen They told me I needed a starter which they charged me $800 plus, just for my car to break down literally 10 mins after leaving there ford service center. More
by Tristan .porter
Employees Worked With
Paul Werges
December 12, 2019
Recall and car alarm adjustment Our car alarm was going off frequently so I contacted Anthony G. whom we bought our Explorer from and he promptly emailed back to contact Service and Our car alarm was going off frequently so I contacted Anthony G. whom we bought our Explorer from and he promptly emailed back to contact Service and let him know if we had any issues. Kathy from service was wonderful. She informed me how long it would be and got another service personnel to drive me home. she called after 2 hours as she said she would and informed me of what they had done to help. As I was in line for my paperwork, I saw Anthony G. who again made sure everything was done to my satisfaction and reassured me that if I was still having an issue to reach out to him and Kathy and they would try to rectify the problem no matter what. That made me feel very reassured. More
by LOTOOLE86
Employees Worked With
Kathy , Anthony Gandara
December 12, 2019
Ford Truck Fast and direct service.. helpful knowledgable.. Understanding, clean, nice, quality in a service or product is not what you put into a great job com Fast and direct service.. helpful knowledgable.. Understanding, clean, nice, quality in a service or product is not what you put into a great job completed. More
by VIRGTOI78
Employees Worked With
Ken Klein
