Napleton Ford of Oak Lawn

Great Turnaround Time My vehicle taken to Hawk on 12/23. It was diagnosed and I was able to pick it up on the same day. I was surprised because of the upcoming holiday. My vehicle taken to Hawk on 12/23. It was diagnosed and I was able to pick it up on the same day. I was surprised because of the upcoming holiday. Great Job! More

Extremely disappointed. Terrible communication I never do work with dealers because I find them to be untrustworthy and price gouging. This was no different. My car took 2 weeks to be fixed — the l I never do work with dealers because I find them to be untrustworthy and price gouging. This was no different. My car took 2 weeks to be fixed — the length is not the issue given the holidays, but I was promised a week earlier multiple times. I was told initially that the work was covered by the warranty with just a $100 deductible, but later found out it was 2500+ in repairs. I had to contact them every single time (and multiple times each day) to try to get an update. I was not consulted before work was started. It was a complete nightmare More

Oil Change - quick in/out service I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! More

Great Fast friendly and reliable service! Dropped my car off the whole process took about 25 minutes. Upon picking up my vehicle I was very satisfied with Fast friendly and reliable service! Dropped my car off the whole process took about 25 minutes. Upon picking up my vehicle I was very satisfied with the work and having just worked a 12 hour shift I was beyond happy it took about 10 minutes, to return my rental and receive my vehicle More

Preventative maintenance Alex was very helpful in being able to guide me in the right direction and let me know where my case stands. Super nice and straightforward. Alex was very helpful in being able to guide me in the right direction and let me know where my case stands. Super nice and straightforward. More

Trustworthy For 10 years my car has been serviced at Hawk Ford Oak Lawn. They provide excellent service with compassion for people that find themselves in tight s For 10 years my car has been serviced at Hawk Ford Oak Lawn. They provide excellent service with compassion for people that find themselves in tight spots. Todd, Paul, and Brian in sales made a tough situation for me a lot easier More

Great service The recall and armrest repairs were completed within (2) hours. I was pleasantly surprise and happy to receive such great service. The waiting room wa The recall and armrest repairs were completed within (2) hours. I was pleasantly surprise and happy to receive such great service. The waiting room was comfortable. More

Change oil and tires I was there and on 12/23/19 at 12:00 am, they very friendly and ask what can I do for you, they give the service for tone up and ask for price if tire I was there and on 12/23/19 at 12:00 am, they very friendly and ask what can I do for you, they give the service for tone up and ask for price if tires, they give me some opción, explain very food , so professional. More

Excellent Customer Satisfaction First! Excellent Customer Service and Care. Tod was exceptionally competent. Courteous greetings by all. Prompt comprehension of issue. Accommodating Co Excellent Customer Service and Care. Tod was exceptionally competent. Courteous greetings by all. Prompt comprehension of issue. Accommodating Convenience (loaner). Expeditious correction of issue. Satisfied Customer!! More