Napleton Ford of Oak Lawn

Great service! Great staff and phenomenal mechanics especially Pat Bracken he is the best! they Finished the job in a timely manner thanks Hawk!!! Appreciate it especially Pat Bracken he is the best! they Finished the job in a timely manner thanks Hawk!!! Appreciate it More

Great dealership, friendly and knowledgeable staff that greet you with a smile. Clean environment. Very quick service at reasonable prices. Definitely recommend going there for all your service needs. greet you with a smile. Clean environment. Very quick service at reasonable prices. Definitely recommend going there for all your service needs. More

Another Excellent Service experience. Brought in my 2003 Expedition some time back for a rear wheel bearing replacement and to replace some rusting brake lines, then most recently for front brakes. Ken Klin Expedition some time back for a rear wheel bearing replacement and to replace some rusting brake lines, then most recently for front brakes. Ken Kline and Eva provided their usual outstanding customer service. The price, especially with the Ford Rewards program COULDN'T BE BEAT. Continued great service and very good pricing on the repairs. This is why I keep coming back.! Kudos to Ken, Eva, and the Mechanics! Keep up the great work! More

I like using quick lane service as they are fast and timely on your oil change service. The staff is respectful and courteous. Always available to answer questions and/or concerns. timely on your oil change service. The staff is respectful and courteous. Always available to answer questions and/or concerns. More

Been shopping at Hawk Ford & Hawk Auto for many years. There is no reason to go anywhere else. The service team is still the best! There is no reason to go anywhere else. The service team is still the best! More

Very satisfied very professional very satisfied very professional very satisfied very professional very satisfied very professional very satisfied very satisfied very professional very satisfied very sa professional very satisfied very professional very satisfied very professional very satisfied very satisfied very professional very satisfied very satisfied very professional More

The service at this dealership is outstanding. They communicate well with customer and gets the job done in a timely manner.I recommend this dealership. communicate well with customer and gets the job done in a timely manner.I recommend this dealership. More

Excellent service- only one problem my car was kept for over a week (no problem, thank you). They gave me a loaner car,thank you. Before I returned the loaner car I took it through the car wash,whipped out over a week (no problem, thank you). They gave me a loaner car,thank you. Before I returned the loaner car I took it through the car wash,whipped out the inside and vacuumed. When I recieved my car it was dirty, inside and out. More

I was overcharged for servicing and am still waiting for the refund to go through. I had to catch the error, after reminding the service rep three times that I had the maintenance package and the oil change the refund to go through. I had to catch the error, after reminding the service rep three times that I had the maintenance package and the oil change was covered. Service otherwise good. Length of wait as advertised. Not impressed by service rep, she did not instill confidence in maintenance performed and gave me a feeling I was being swindled. Bummer that car washes are not being offered but that’s understandable. More

The waiting area was clean, comfortable, and almost meeting social distance standards (some of the chairs should be removed for the appropriate 6 ft rule) . Given the current situation around the world meeting social distance standards (some of the chairs should be removed for the appropriate 6 ft rule) . Given the current situation around the world .... Ford still felt like home!!!!! More