Napleton Ford in Libertyville

I purchased a new Explorer and the experience couldn’t have gone smoother. Jim Mueller was the salesman and he was attentive, very knowledgeable and very willing and eager to help. He went out of his to have gone smoother. Jim Mueller was the salesman and he was attentive, very knowledgeable and very willing and eager to help. He went out of his to make sure all of my concerns were addressed even riding with me to my house to make sure the new car would fit in my garage. More

terrible service dept im never happy when I leave this place, not professional and I always have to take it back the second or third time because they can't fix it right. im never happy when I leave this place, not professional and I always have to take it back the second or third time because they can't fix it right. More

New vehicle purchases and service Our company recently purchase a few vehicles from Dave Melamed at Napleton. Dave was great to work with, he is aware that time is valuable, he got us Our company recently purchase a few vehicles from Dave Melamed at Napleton. Dave was great to work with, he is aware that time is valuable, he got us in and out of the dealership efficiently. The service department has been top notch as well, accommodating us on short notice and working with us to schedule service appointments as well. Sal, Natalie and Ralph have been awesome! More

Fast Emergency Service Sam Dicarlo in Service is the best, I needed a tire fast ( didn't want to commute on the mini spare) Got me in and out in record time without an app Sam Dicarlo in Service is the best, I needed a tire fast ( didn't want to commute on the mini spare) Got me in and out in record time without an appointment. Well done Sam More

Sunroof repair This was a difficult problem to both diagnose and successfully repair, Even though this took several trips to figure out exactly what the issue was a This was a difficult problem to both diagnose and successfully repair, Even though this took several trips to figure out exactly what the issue was all service was performed on time. Service rep was fantastic always polite and patient. Everyone learned a lot on this one. Thanks for the great job. More

The Best! Shane Holmes always delivers. Always as promised. Great experience every time! Highly recommend you give this dealership a chance. You will not be dis Shane Holmes always delivers. Always as promised. Great experience every time! Highly recommend you give this dealership a chance. You will not be disappointed. Will go back for all my needs. More

Best Service Ever! Kirk has helped me TWICE so far since I purchased my 2014 Ford Escape on June 1st! Each time, he was kind, compassionate and thorough. He kept me in t Kirk has helped me TWICE so far since I purchased my 2014 Ford Escape on June 1st! Each time, he was kind, compassionate and thorough. He kept me in the loop about everything and made sure that my car was fixed in a timely manner! I'm never bringing my car anywhere else! Thank you so much Kirk & team! More

Amazing customer service I went in for a warranty related question and Roca helped me out tremendously. I would definitely recommend anyone I know to go here for help. I went in for a warranty related question and Roca helped me out tremendously. I would definitely recommend anyone I know to go here for help. More

Best cashier and awesome customer service experience Rica Blackburn answered all my questions, she was very friendly and took care of my concerns. I will definitely be coming back there and let my friend Rica Blackburn answered all my questions, she was very friendly and took care of my concerns. I will definitely be coming back there and let my friends know as well! Thank you Rica More

Purchased 2019 Escape Excellent experience! All was laid out and explained in detail. Negotiated a bit and made a deal. Definitely will be back if ever in need of a car. Excellent experience! All was laid out and explained in detail. Negotiated a bit and made a deal. Definitely will be back if ever in need of a car. More