Back

Napleton Ford in Libertyville

Libertyville, IL

3.2
311 Reviews

1010 S Milwaukee Ave

Libertyville, IL

60048

Directions

By Type

Showing 311 reviews

March 01, 2021

Purchased a 21' Ford Explorer ST. My sales consultant was Tom DePasquale. Sales manager was Paul Bochenek. And Ryan helped us in the business office with Finance. All were very professional, courteo More

by Phil G
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom DePasquale, Paul Bochenek
February 17, 2021

I have purchased 2 Used Explorers from Napleton Ford over the years. However my recent 2005 Explorer was purchased from another used car lot. I have taken my Explorers to Napleton for Service and a. Extrem More

by Queen40530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick and Sam in Service
December 05, 2020

Easy people to work with with a fair price on a use car we were in and out in less than two hours, used car manager was great and my salesman Sean O’Keefe was very friendly. I Recommend this place to anyb More

by Jedibabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean o’Keefe
December 01, 2020

I found the car that I thought would be great for my wife. It was listed as a new car and had an excellent price, so I went in to look it over. When I saw the car it had 1200 miles on it and was told it More

by kma999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Mueller
August 16, 2020

Smooth Transaction - No Hidden Fees Had inquired about a new vehicle and got a very competitive quote via email from the internet team. Told them we would come over and buy it and they More

by DZP1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Policarpio, Julie Pasley, Jim Mueller
May 13, 2020

Poor customer service - from start to finish Purchased a new 2018 Mustang GT in 2018. Had to order the car and constantly had the delivery date pushed out over and over, with no updates unless I More

by Ford loosing its appeal...
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam
December 09, 2019

Thank you all! to make it easier for me to get lease car and I ‏appreciate it God bless you special thanks to Giovanni Pina!! More

by Huda Al
Recommend Dealer
Yes
Employees Worked With
Giovanni pina
November 27, 2019

Salesman told me i should go to another Ford Dealer Service department told me that the window chattering when they open is normal and that all Ford Explorers windows chatter when they are going down. I More

by hendrixtodd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure the name
November 05, 2019

I purchased a new Explorer and the experience couldn’t have gone smoother. Jim Mueller was the salesman and he was attentive, very knowledgeable and very willing and eager to help. He went out of his to More

by Big Blue
Recommend Dealer
Yes
Employees Worked With
Ray in Finance, Jim Mueller
October 01, 2019

terrible service dept im never happy when I leave this place, not professional and I always have to take it back the second or third time because they can't fix it right. More

by camilanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Natalie, Tony service manager , Shawn, Ralph service manager , all useless
...
7
...