Napleton Ford in Libertyville

Sold me a car that they never register. and charge me for registration, tax title and license. Got pulled over on 10/27/2021 (nearly 4 months after I purchased the car. When the officer ran the plates, the registration, tax title and license. Got pulled over on 10/27/2021 (nearly 4 months after I purchased the car. When the officer ran the plates, they came back unregistered. This dealership is awful and can't even function as a proper business. Don't sell cars, make false claims that you register them and charge me for it, Lies lies lies. now sorting out this mess with the dealership and DMV More

Pleasure to deal with. After shopping around for two weeks ended up buying our Bronco Sport at Napleton Ford. They had good selection and gave us very fair deal. weeks ended up buying our Bronco Sport at Napleton Ford. They had good selection and gave us very fair deal. More

Great experience with Mr. Melamed regarding both the pre-order and purchase of my new vehicle. This is the third vehicle purchased at this dealership. pre-order and purchase of my new vehicle. This is the third vehicle purchased at this dealership. More

Terrible waste of time, lock in price prior to visit that claimed was good for 7 days then tried to upcharge 5k when we arrived a couple hours later... Stay away!! claimed was good for 7 days then tried to upcharge 5k when we arrived a couple hours later... Stay away!! More

Ryan, finance person, upcharged $2,500 in extra warranty and dealer attempted to add a theft protection that was not discussed. DON'T USE DEALER and dealer attempted to add a theft protection that was not discussed. DON'T USE DEALER More

I've been looking for a used car and had poor experiences at several dealerships in Wisconsin. Found a car online at Napleton Ford and made the drive and I'm very happy I did. It was a pleasant buying exp at several dealerships in Wisconsin. Found a car online at Napleton Ford and made the drive and I'm very happy I did. It was a pleasant buying experience! Jim was very friendly and knowledgeable. I would recommend buying a vehicle from this dealership. More

I brought my car in for a diagnosis of my faulty liftgate, and understood the diagnosis fee would be applied to the repair. What I never imagined is that they would give me an estimate of over $500 liftgate, and understood the diagnosis fee would be applied to the repair. What I never imagined is that they would give me an estimate of over $500 for that repair. The typical repair costs for such a job is in the $200-300 range, and I expected that, not something over $500!! I told them I was not going to pay so much and would simply pick up my vehicle. Since I was charged $165 for the diagnosis, I asked for the part number so that I could shop for the part. They refused to give me the part number and told me I had to buy it from them! At that point I simply turned away and walked out the door. I felt completely scammed. More

Arrived at Napleton Ford with one car in mind to look at. Mr. Richard Randazzo approached us in the lot. Took us around the lot to look at several different cars. We found the car that was advertised on the Mr. Richard Randazzo approached us in the lot. Took us around the lot to look at several different cars. We found the car that was advertised on the website. Mr. Richard Randazzo got the keys from inside so that we could take it on a test drive. everything went well on a test drive. But when it came time to get to business that’s when we got the runaround. We did not put a deposit down that day. Being that I wanted to talk it over with my wife. Mr. Randazzo tried to pressure us to take the car home for a test drive which I was not a fan of. We began to negotiate back-and-forth via text message with Mr. Richard Randazzo which went on for approximately 4 to 5 days. In The negotiation process, we had agreed on that they would have a chip in the front windshield fixed and they would replace the whole windshield. He agreed and said the car would be sent out would be back on Monday of the following week . On the Friday of that week The price of the car on car gurus and on Napleton‘s website had a drastic reduction. At the time of this reduction I contact Mr. Richard Randazzo to let him know I wanted to make a deposit so the car won’t get away. Knowing that Saturday is a busy car sale day, I figured Richard Randazzo would return my call or text on Saturday, which I went the whole day without a call or a text. I ended up waiting till Monday to wait to hear from him, with no reply throughout the whole day. Finally got a hold of him around 8 o’clock at night which he returned my call to let me know that they had sold the car without giving me the chance first. Mr. Richard Randazzo is the worst car sales person I have ever encountered. I will never ever send anyone to get a car from Napleton dealership in Libertyville ever again. The only reason I came there is because my father in law used to buy his cars from there. Even the sales manager did not try to reach out to me after me trying to contact them several times. This is a sad poor excuse for a dealership. Just to let you know I did get my explore brand new at a great price, and the sales person I dealt with was exceptional. And it wasn’t from Napleton. Beware if you’re going to Libertyville Napleton dealership steer away from Richard Randazzo. He’s a scammer. More

Purchased a 21' Ford Explorer ST. My sales consultant was Tom DePasquale. Sales manager was Paul Bochenek. And Ryan helped us in the business office with Finance. All were very professional, courteo was Tom DePasquale. Sales manager was Paul Bochenek. And Ryan helped us in the business office with Finance. All were very professional, courteous and pleasant to deal with. I shopped a couple Ford dealerships and ended up at Napleton. They had a decent selection to pick from. I was originally going to go with a Ford 150 Platinum truck and wound up getting the Explorer ST. Tom was understanding and patient while I was making up my mind. The upper trim levels aren't cheap, so do your homework before heading into any dealership. I have had some bad experiences at dealerships in the past. This time was pleasant at Napleton Ford. Thanks guys! More

I have purchased 2 Used Explorers from Napleton Ford over the years. However my recent 2005 Explorer was purchased from another used car lot. I have taken my Explorers to Napleton for Service and a. Extrem the years. However my recent 2005 Explorer was purchased from another used car lot. I have taken my Explorers to Napleton for Service and a. Extremely pleased with the level of service I have received. Service Managers Rick and Sam have gone over and above for me, even though I don't have a newer Explorer. Recently, Rick saved me a substantial amount on a repair,which considering .my husband and I have both lost our jobs, was a blessing and very much appreciated. I know there are unscrupoulos dealers/ service departments out there that upsell unneeded service, but the service team at Napleton Ford is NOT one of them. Rick could not have been more caring and helpful, not even knowing my financial situation. If I could give Napleton's service managers team 10 stars, I would! 🙏🏻 More