Napleton Ford in Libertyville

Great Dealership and Awesome Salesperson Gio! Really felt that their Customer Service was above and beyond! Really felt that their Customer Service was above and beyond! More

I have purchased used car with this dealer, there were engin check warning light pops up within 3 days after car delivery. Initially I was told it could be sensor fault issue and reset system and gave it engin check warning light pops up within 3 days after car delivery. Initially I was told it could be sensor fault issue and reset system and gave it to me. Then again next day morning itself same engin check warning pops up. We approach again, they behave very rude like it will be your problem it cannot be fixed. They knew the issue even before they hide and sold it to me. It was very bad, not trusted dealer. Don't go this dealer not trusted ford dealer... More

We had our 2014 Fusion serviced and left with a new 2023 Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job. Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job. More

They have a bronco sport listed at $38,157 and state that this price is an internet special to deal the salesperson or show them picture of add to get the cars.com price. No disclaimer that pricing is subjec this price is an internet special to deal the salesperson or show them picture of add to get the cars.com price. No disclaimer that pricing is subject to change in their ad on the site. When contacting them thru cars.com then they proceed to quote a price of over $44,000 for the same vehicle. This is blatant false advertisement and very unethical behavior. If they are adding a dealer mark up they should be upfront and properly disclose that as I’ve seen other dealerships doing on their listings. In fact, Ford has stated that they are against dealer mark ups and will even consider withholding inventory from dealers reported to be price gouging customers. This dealer should not be allowed to continue to advertise their cars on this site. More

Rich Randazzo treated me as family and I did likewise. The sale went smooth and my requests were honored. I was shown a truck on the lot that fit all my expectations. The sale only took a few hours to com The sale went smooth and my requests were honored. I was shown a truck on the lot that fit all my expectations. The sale only took a few hours to complete and I took my new F150 home the same night. I'm looking forward to having my truck serviced by contract repairs when needed. My self repair days are ending. Thank you all Napleton Ford staff. Paul Sierzega More

They sold my mother a lemon car and refused to help pay for any repairs. The car hasn’t been owned for 2 months and it has stopped working twice. We took it back to the dealership for repairs where they ch for any repairs. The car hasn’t been owned for 2 months and it has stopped working twice. We took it back to the dealership for repairs where they charged her $1300 to fix it. Then three weeks later, the same issue occurred. Terrible dealership More

I think its price gouging to show MSRP then ask 15 K more than MSRP. than MSRP. More

Early in the morning I took my Ford Explorer for services, a gentleman name Steven Trudnos was there greeting me, I felt this guy was going try to sell me a car, since few months ago I was low ball services, a gentleman name Steven Trudnos was there greeting me, I felt this guy was going try to sell me a car, since few months ago I was low ball on my 2018 Ford Explorer. Mr Steven was able to break the ice, and show me all the features and benefits newer models have. I told him, it doesn’t hurt to ask since I am also on the car business too. I was straight forward with him and told to be the same, which he did. After few hours of chit chatting, I called my wife and asked her to come by the dealership, since that was her Explorer bring service and the new Explorer was going to hers. After negotiating the new numbers for the new Explorer we were able to agree and I decided to buy it for her since this was a huge upgrade , The process was easy since Mr Steven Trudnos and the manager Chris Policarpio were there answering all my question, they are humble and knowledgeable. I would highly recommend this guys, when you are looking for a used and new vehicle please visit Napleton Ford in LIbertyville A++++++ More

I found a truck on line that I liked. I dealt with the salesman Alfredo Mena. He was great to work with and was a no pressure salesman. I also dealt with their service department and was I dealt with the salesman Alfredo Mena. He was great to work with and was a no pressure salesman. I also dealt with their service department and was treated great. This was the best buying experience I have ever had at a car dealership. More