Napleton Ford in Libertyville

This place does it all. ..low online price then add "fees". tryed to buy a hybrid that qualifies for a $4000 tax credit. Finance mgr looked at the IRS website and said he did ..low online price then add "fees". tryed to buy a hybrid that qualifies for a $4000 tax credit. Finance mgr looked at the IRS website and said he didnt think it was real. Had someone from another Ford place email me the xxxx form to prove it. price was 21,3k then Jim Mueller goes back and fills out the sales form and magically its now 24,4K. Theft Ins $399, Reconditioning $880 Doc fee $399. Then its the Let me go back to my manager routine to try and get this crap off. Never did see 21,300. My biggest mistake was giving them $500 "Refundable" deposit so i could leave and talk it over at home. I went back the next day Jim rescanned my card but said there was NO receipt. look at my back account 12hrs later its still not there. this is old time auto deception at its worst. idk how they stay in business. More

Awful. That was simply my experience. I had ordered a new ford lightning and had deposited the amount of $600.00. I changed my mind to purchase the truck du That was simply my experience. I had ordered a new ford lightning and had deposited the amount of $600.00. I changed my mind to purchase the truck due to recent reviews for the truck and battery. I let the dealership know about my decision. After two weeks and multiple phone calls, the general manager let me know that my money was nonrefundable. There was nothing to discuss. These were his last words. At no times I had sign any documents that stated the deposit was nonrefundable. I called the ford company and informed them about the dealership decision. They were very understanding and apologetic, however it was a dead end. They told me that they could not do anything about dealership decision as it was individually owned. There are certainly better dealerships in the area. I have dealt with many dealerships, but this one was the most deceiving one. More

Sales methods were an insult. Hiding trade in values, double talking savings, trade in offer was insulting. Markup above MSRP highest seen, sleeeeezy at best. Run! Hiding trade in values, double talking savings, trade in offer was insulting. Markup above MSRP highest seen, sleeeeezy at best. Run! More

By far the worst and most condescending car buying experience of my entire life. Save yourself the sexist and condescending experience and go elsewhere. experience of my entire life. Save yourself the sexist and condescending experience and go elsewhere. More

Gio Pina was very helpful, as soon as we got there he greeted us immediately and did his best to help us find the right car. Amazing work, definitely recommend going there and asking for Gio Pina to help greeted us immediately and did his best to help us find the right car. Amazing work, definitely recommend going there and asking for Gio Pina to help you find the car you want or need. More

Great Dealership and Awesome Salesperson Gio! Really felt that their Customer Service was above and beyond! Really felt that their Customer Service was above and beyond! More

Great customer service! I would definitely be recommending this dealership to everyone I know. Every question and concerns I had were answered by my salesman Gio Pina. Trade I would definitely be recommending this dealership to everyone I know. Every question and concerns I had were answered by my salesman Gio Pina. Traded in my car and got a great deal! Thank you so much for everything! More

I have purchased used car with this dealer, there were engin check warning light pops up within 3 days after car delivery. Initially I was told it could be sensor fault issue and reset system and gave it engin check warning light pops up within 3 days after car delivery. Initially I was told it could be sensor fault issue and reset system and gave it to me. Then again next day morning itself same engin check warning pops up. We approach again, they behave very rude like it will be your problem it cannot be fixed. They knew the issue even before they hide and sold it to me. It was very bad, not trusted dealer. Don't go this dealer not trusted ford dealer... More

We had our 2014 Fusion serviced and left with a new 2023 Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job. Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job. More