Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford in Libertyville
Libertyville, IL
309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 309 reviews
July 01, 2011
The service was great at this dealership. I worked thru sales consultant Tim Barcal and had a great new car buying experience. Tim Barcal is #1. sales consultant Tim Barcal and had a great new car buying experience. Tim Barcal is #1. More
by kleinburger
Employees Worked With
Tim Barcal
June 23, 2011
We went to Napleton Ford in Libertyville Illinois to look at the 2011 Ford Escape. We were shown the vehicle and take for a test ride by Tim Barcal. He was very knowledgealbe about the car and very patient w at the 2011 Ford Escape. We were shown the vehicle and take for a test ride by Tim Barcal. He was very knowledgealbe about the car and very patient when explaining prices and options. Without hype or high pressure hold sold us two new Ford Escapes at a great price. Mike Fullman and Patricia Kuhn More
by mdfullman
Employees Worked With
Tim Barcal, Tim Barcal
June 23, 2011
This is the third car we have purchased from Rich at Napleton Ford in Libertyville. Rich provides exceptional personal service and works extremely hard to make sure that we are 100% satisfied. He goes o Napleton Ford in Libertyville. Rich provides exceptional personal service and works extremely hard to make sure that we are 100% satisfied. He goes out of his way to help the customer. Our Fords have had virtually no service issues and we are very satisfied with both previous purchases. The Service Department is outstanding - Gene, Eric and Mark are friendly, efficient and get the service work done in a timely manner. All in all, this is the best dealership experience we have ever had. These Fords have been a good value. More
by rick
Employees Worked With
Rich Freni
June 22, 2011
My wife and I walked on the lot on Monday looking for an inexpensive import for our 16 year old daughter. We walked through the lot for at least 20 minutes before my wife suggested we leave. As we were wa inexpensive import for our 16 year old daughter. We walked through the lot for at least 20 minutes before my wife suggested we leave. As we were walking to our car a young man approached us and asked me if I needed help. He never even looked at my wife. I told him what we were looking for which was followed by him telling me (not US) that he'd go inside and see what was available. After another 10 minute wait he came back to tell us he had nothing to shoe me (again he directed the conversation to me, NOT US.) I told him we saw a Focus that might work for us. He then unbuttoned his shirt (it really wasn't THAT hot out) and actually said "I thought you only wanted an import? Focuses are not as well built as imports are!" can you imagine our shock when we were by a Ford dealer NOT TO BUY A FORD BECAUSE IT'S NOT AS GOOD AS AN IMPORT!" At this point after waiting for as long as we did and being advised NOT TO BUY A FORD we left as quickly as we could. Let me assure you Mr Napleton I will NEVER set foot on your lot again, and I will positively make sure that everyone I come in contact with (I am a supervisor in a company of over 3,000 employees)will know of my experience. It's dealers like you that give your industry a black eye. One more thing. A copy of this letter will be sent to your regional manager. I'm sure he'd like to know how his product is being represented by one of his dealers. More
by MinkusR
Employees Worked With
Unknown
June 22, 2011
This dealership is by far the best dealer to do business with. Very professional and upfront with everthing ! The service dept. makes you fell comfortable and well appreciated. We love our new Explorer ! W with. Very professional and upfront with everthing ! The service dept. makes you fell comfortable and well appreciated. We love our new Explorer ! We ordered it and everything went just as discussed.Ford products are the tops. More
by raprofressor
Employees Worked With
Kevin and Victor
June 20, 2011
the garage sinc still does not work after 4 trys. also, they washed truck without vacuuming or drying the car. it was a real crappy job after very good service (for the most part) they washed truck without vacuuming or drying the car. it was a real crappy job after very good service (for the most part) More
by gwaitzman
Employees Worked With
eric radtke
June 19, 2011
Scott listened to me and my concerns. He understood the problems I was having trying to find a car for my recent college graduate. We had come in looking for a new Ford Focus and for the same amount of mo problems I was having trying to find a car for my recent college graduate. We had come in looking for a new Ford Focus and for the same amount of money he was able to sell us a new Fusion (which we thought was out of our price range). This was the car my son really wanted! This was the 3rd dealership we had visited. We could not be happier and know we will be back when it is time for my wife's new car. More
by Jose M.
Employees Worked With
Scott Bremner
June 17, 2011
I ordered my 2012 mustang and it was taking longer than they thought so they cut me an awesome deal for one they had on the lot to compromise for how long it was taking. I couldnt be any happy with the they thought so they cut me an awesome deal for one they had on the lot to compromise for how long it was taking. I couldnt be any happy with the sales and service aspect. Tim was a great guy who delivered amazing sales service. I went to kevin with a lot of questions about why my car was taking so long and he never once made me feel like I was not welcomed at all. He spent as much time as he needed with me on the phone to make me as pleased as possible. If it was not for Kevin and Tim's amazing sales, customer service and personable attitudes I would have cancelled my order and went with a different dealer. They were amazing and deserve recognition for their supreme service. More
by rudellj
Employees Worked With
Kevin Gordon Tim Barcel
June 17, 2011
I had a good experience at Napleton. I wasn't sure which model would be best for me, and Tim helped me decide on the Edge, which I absolutely love! The price was very competitive. Tim took the time to go t model would be best for me, and Tim helped me decide on the Edge, which I absolutely love! The price was very competitive. Tim took the time to go through all the accessories with me, as I am not comfortable with all the new technology. I drove off the lot with my phone connected to the Bluetooth, and my nav system programmed. Even financing went smoothly! I highly recommend Tim and Napleton. More
by Garnetgirl
Employees Worked With
Tim Barcal
June 15, 2011
Great Service department, been going there since 2002. mark is alway very helpful. love coming to get my car serviced. will continue coming here in the future. mark is alway very helpful. love coming to get my car serviced. will continue coming here in the future. More
by mark42063
Employees Worked With
mark hampton
