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Napleton Ford in Libertyville
Libertyville, IL
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 319 reviews
July 29, 2011
I am a happy and loyal Ford owner thanks to Mark Hampton and the rest of the service team at Napleton Ford. My current car, a 2003 Ford Escape, has 252,000 miles, still runs great and gets outstanding gas m and the rest of the service team at Napleton Ford. My current car, a 2003 Ford Escape, has 252,000 miles, still runs great and gets outstanding gas mileage (25-26 highway, 20-22 in "regular" driving). I have been in for service a number of times over the years, and Mark has always taken great care of me. Hats off to all the technicians that have worked on the car over the years also, since I know it is their hard work that keeps it running so well. Mark has always communicated in an accurate and timely fashion with me on my service appointments. Eric Radtke has taken care of things for me also, and I feel just as comfortable with him. Gene Holst, the Service Manager, is always there and always talks with me. In short, my strong positive feelings about Napleton Ford in Libertyville are almost entirely due to the oustanding service team. Thanks for taking such great care of me over the years. More
by Chris T.
Employees Worked With
Mark Hampton, Eric Radtke, Gene Holst
July 29, 2011
After a lengthy search on the Internet for a vehicle, I had narrowed my choices down to 3 cars in the area, including a 2007 Ford Edge at Napleton. The Edge was a little pricier than what I was hoping to had narrowed my choices down to 3 cars in the area, including a 2007 Ford Edge at Napleton. The Edge was a little pricier than what I was hoping to spend, but was the nicest of the vehicles we looked at. I test drove the Edge and decided to see if Napleton could come down into my range. I was doubtful, especially after two rounds of offers that were too high. I was ready to walk away rather than go over my comfortable payment, but Chris and the staff were eager to make the sale and did make it happen. I'm very happy with the car and feel that I got a good deal on it. Chris, Vincent, and the team stayed well past 9:30 p.m. to finish the deal so I could drive home in my new truck last night. I appreciate that extra effort. Chris is very personable, friendly, and genuine; one of the least offensive car salespeople I've ever encountered. He obviously wanted to make the sale, but also didn't pressure me into taking on more payment than I was comfortable accepting. I would give him my business again in the future. More
by becky0227
Employees Worked With
Chris Acker (Sales) Vincent (Business)
July 27, 2011
My salesman, Jay Gelb was great, very helpful, what he didn't know about the car, he went out of his way to find out. I felt he was sincere about getting me what I wanted. And we came to a fair price for didn't know about the car, he went out of his way to find out. I felt he was sincere about getting me what I wanted. And we came to a fair price for trade-in/purchase. I can't say as much for the other employees there. Nick and Steve also assisted in this purchase and told me the used car I was buying had a comprehensive 115 point inspection and that the car was in excellent condition. There was no inspection done. In fact the washer fluid was bone dry, the coolant was very low and there had been no oil change done. Jay later made sure that all of this was taken care of. Initially Nick told me the car had a 4 year 50k warranty from the factory. Then after I agreed to purchase it and was signing the papers, he told me that the warranty was NOT transferable. He suggested I buy an extended warranty. However, in the owner's manual it states clearly that the factory warranty is automatically transferred to the next owner. Victor in the finance office told me that his mother owned several cars like the one I was purchasing and that she always had to have the radiators replaced. So I better buy the extended warranty. It's not a good feeling to have an employee of a dealership tell you how unreliable your car is before you even drive it off the lot. In the end none of his extended warranties covered radiators anyway. There were two minor items that Nick agreed to replace on the car and told me to schedule this with the service dept. When I called I was told that they don't have information about parts for this make. I had to call Napleton's other dealership myself to get the parts numbers and give it to the service department. I am sure they could have made the call themselves or looked it up online. They had a bad attitude and were very unwilling to help. Also they were irresponsible in not paying off my trade-in for 2 weeks. I ended up having to make another payment on a car that was sitting on their lot. When I told Nick he said, no problem, we will get that money back to you in 4 to 6 weeks! I felt that I was lied to by Nick, Steve and Victor just to make a sale. They have no respect for their customers. It is this kind of bad customer service that gives car dealerships a bad name. I would never recommend buying a car there. More
by chgo_guy
Employees Worked With
Jay Gelb, Steve, Nick, Victor
July 27, 2011
Tim Barcal was a great salesperson. I trusted him from the time I walked in until I drove out with a new car. Tim was knowledgeable, helpful, friendly, and personable. This is why I would recommend this the time I walked in until I drove out with a new car. Tim was knowledgeable, helpful, friendly, and personable. This is why I would recommend this dealership to my family and friends. More
by Loretta W
Employees Worked With
Tim Barcal
July 26, 2011
After a slight misunderstanding, Chris and Steve satisfied us with a very good deal on a used 2010 Ford Flex. Very courteous and eager to please. satisfied us with a very good deal on a used 2010 Ford Flex. Very courteous and eager to please. More
by jgjeldum
Employees Worked With
Chris Acker, Steve
July 24, 2011
We got the car at the price we wanted In and out - We got the car at the price we wanted In and out - quickest car sale I have ever experienced I would definately recommend this dealership and salesm We got the car at the price we wanted In and out - quickest car sale I have ever experienced I would definately recommend this dealership and salesman (Rich Freni) to our family and family More
by amhanas
Employees Worked With
Rich Freni
July 21, 2011
I've purchased two Mustangs from Napleton Ford Libertyville, and they work great as a team. Kevin (General Manager) gets personally involved in the transaction, which is rare with other dealershi Libertyville, and they work great as a team. Kevin (General Manager) gets personally involved in the transaction, which is rare with other dealerships. Mark and Rick tag-teamed on the sales side, and Rich was able to get me very attractive financing. The guys in the shop made sure that the car looked perfect as I drove away. They gave me a great price on the purchase, and also a better offer on my trade than any other dealer. The financing was very competitive and hassle-free. I've also had great experience on the Service side, where Eric went to great lengths to get me a specific aftermarket item, and he even came in on his day-off to handle the install. Kudos to the entire Napleton Ford team! Ed Mundelein, IL More
by MrEd1
Employees Worked With
Kevin Gordon, Mark Eck, Rick Watts, Rich Freni, Eric Radtke
July 21, 2011
I went into Napleton Ford to buy a new 2011 Ford Escape. Rich Freni helped me with the purchase and pricing of the new vehicle. He was very helpful and knowledgeable about the cars. He made me feel very com Rich Freni helped me with the purchase and pricing of the new vehicle. He was very helpful and knowledgeable about the cars. He made me feel very comfortable and didn't pressure me into anything. This was my first new car purchase and it went very smooth and easy. I would definitely recommend this dealership to anyone looking for a car. More
by kobrien86
Employees Worked With
Rich Freni, Kevin Gordon
