Napleton Ford in Libertyville

Napleton Ford in Libertyville went way beyond and and all expectations I had. They were extremely Professional and friendly. I have never had this great of an experience from any other Dealer in any part of expectations I had. They were extremely Professional and friendly. I have never had this great of an experience from any other Dealer in any part of this Country. I am an Active Duty Sailor and they showed there patriotism any and every way they could to me. They "took the pillows out of the Couch" to find me and save me as much money as they could and worked with me for what I was willing to pay for the vehicle and and even went under that. I will refer this Dealer to anyone I come in contact with anywhere in the world for the rest of my life. Thank you all so very much. More

The negotiations were done on line. The correspondence was helpful and to the point. There were no gimmicks or games and the staff was more than helpful and accomodating. Upon arrival to the dealership, was helpful and to the point. There were no gimmicks or games and the staff was more than helpful and accomodating. Upon arrival to the dealership, I was greeted by name and provided immediate assistance. The staff was friendly and personable. The finance department was able to provide various options and assisted to make sure you received the best possible rate and deal. The experience couldn't have been more positive.....thanks guys!!!! More

We had shopped around at all dealerships for a 7/8 passenger vehicle. I was unfamiliar with the 2012 Ford Explorer and the new redesign. Tim Barcal took the time and thoroughly explained the vehicle passenger vehicle. I was unfamiliar with the 2012 Ford Explorer and the new redesign. Tim Barcal took the time and thoroughly explained the vehicle to me. He was thorough and professional. We bought the car and couldn't be happier. More

The salesman Mr. Velez was very helpful and kept me The salesman Mr. Velez was very helpful and kept me informed of everything that was going on with the car. I purchased a used car and I missed a few The salesman Mr. Velez was very helpful and kept me informed of everything that was going on with the car. I purchased a used car and I missed a few minor details which he found and alerted me. Mr. Velez has a lot of knowledge on used and new cars. Steve the used car salesman was very helpful in taking care of the problems with the car. The sale was quick and easy. I went in on Friday at 5:30 pm to look at the car and I was out by 7:00 pm the purchase was complete. I would buy from this dealership again. More

My husband and I leased a 2012 Ford Escape from Napleton and Tim Barcal was our salesman. Tim was very friendly and it was evident that he had a love for the product. He was knowledgeable about the Escape and Tim Barcal was our salesman. Tim was very friendly and it was evident that he had a love for the product. He was knowledgeable about the Escape and was not high pressured in any way. His General Sales Manager Kevin Gordon came by and introduced himself to us. He was very friendly and helped make the experience a positive one. The lease price was excellent and we brought the Escape home yesterday. We couldn't be happier with Tim, Kevin and the whole Napleton experience. More

I've been a GM girl for years...I switched to Ford because I like dealing with companies that don't borrow taxpayer money to stay in business. I've bought both a used and new car from Napleton Ford i because I like dealing with companies that don't borrow taxpayer money to stay in business. I've bought both a used and new car from Napleton Ford in the past 2 weeks. My daughter purchased a very nice used car and they were so certain of the quality of this vehicle that they provided a short-term warranty. I also bought a 2011 Explorer...there were no shell games with the money...they laid it all out clearly and were very reasonable when negotiating the trade-in value on my car, as well. Al was kind, knowlegeable, patient and made sure I understood all the bells and whistles on my new vehicle (and boy are there bells and whistles!). Mr. Finance Guy in the back room was very informative and FAST! Overall a great experience and I recommend this dealer highly! More

The sales consultant was friendly, straight-forward and easy to work with. He made it known that he would help me find the vehicle that I was looking for, not just whatever was available in dealer's invent easy to work with. He made it known that he would help me find the vehicle that I was looking for, not just whatever was available in dealer's inventory. He also made sure that I was familiar with all of the vehicle's features before I left the dealership with my new vehicle. Great experience! More

I was extremely satisified with the purchase of my 2010 Eddie Bauer with both sales and service I would highly reccommend this dealer to my family and friends Bill Blume bill@mid-americanelevator.com Eddie Bauer with both sales and service I would highly reccommend this dealer to my family and friends Bill Blume bill@mid-americanelevator.com More

Overall, we had a pleasant experience with Napleton Ford. We were undecided between buying new or used, and Napleton gave us a good deal on a brand new Ford Fusion. Tim Barcal was our Salesman, and we liked We were undecided between buying new or used, and Napleton gave us a good deal on a brand new Ford Fusion. Tim Barcal was our Salesman, and we liked his laid back but very helpful approach. Stephen Potts worked with us on the financing and trade-in, which made our decision easier. More