Napleton Ford in Libertyville

New engine for my 2013 Ford Escape I brought it in to Napleton Ford for a reoccurring problem they they initially could not reproduce. But the engine fault light came on again I took i I brought it in to Napleton Ford for a reoccurring problem they they initially could not reproduce. But the engine fault light came on again I took it right to them and within one day the engineers at Ford were on top of it along with the people at Napleton Ford. They ended up putting in a brand new engine and Dan Weichbrodt did the installation and Natalie Russell the Service advisor really made me feel at ease and kept me in the loop every step of the way. It took about two weeks to do which was pretty quick for a 20 hour job, just got the suv back today ( 1-9-15) and so far so good. We are taking it on a trip to Florida soon so that will be a good test. I just wanted to say how great all of the service people were to us as well as The manager Jack. More

Joe Ryan in Service I give this dealership a five star review because of it's wonderful customer service in the Service department, specifically Joe Ryan! He took care of I give this dealership a five star review because of it's wonderful customer service in the Service department, specifically Joe Ryan! He took care of everything for me. Very professional and knowledgeable! Thank you again! More

Outstanding Sales Expereince What a great experience with Napleton Ford when I came into buy a new Ford 150 that is in very short supply. I had the chance to work with Tom Pfeiler What a great experience with Napleton Ford when I came into buy a new Ford 150 that is in very short supply. I had the chance to work with Tom Pfeiler and he helped me build my dream truck and then went on to offer an outstanding price for a completely new model truck. Thank You. More

Emotional decision of replacing run down 10 yr old car We got a fair trade in. The sales team was supportive and made sure we would not be over budget. Richard Randazzo was very direct. He listened to my We got a fair trade in. The sales team was supportive and made sure we would not be over budget. Richard Randazzo was very direct. He listened to my needs and showed me a car with AWD. Very professional, non-pushy dealership! More

Amazing Customer Service My daughter and I had a really excellent experience. Tim Barcal was great to work with and we felt we received a reasonable offer. We live close by to My daughter and I had a really excellent experience. Tim Barcal was great to work with and we felt we received a reasonable offer. We live close by to the dealership so, it felt like everyone was my neighbor and I was happy to give the business to this dealer in Libertyville. My daughter loves her new car. Thanks Tim! More

I worked with Matt Seger who recently joined the sales staff at Napleton Ford. Matt was very helpful and straightforward, and never pushy. He was a great guy to work with. He spent a lot of time with m staff at Napleton Ford. Matt was very helpful and straightforward, and never pushy. He was a great guy to work with. He spent a lot of time with me and patiently answered my questions when he could. If he didn't know the answer (since he was new when I worked with him), he was able to find out either by asking for help from his boss or by looking it up. Matt was a pleasure to work with and he continues to be helpful and give advice even after the purchase and pick-up of the car. More

Great experience! Best dealership ever!! Very friendly and willing to work with you. Will be revisiting for future purchases. Thank you for your magic Tom!!! and willing to work with you. Will be revisiting for future purchases. Thank you for your magic Tom!!! More

Great place to do business. My cousin and I went looking for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will recommend Napleton Ford, and will shop there again. More

From the moment I stepped into Napleton Ford, I worked with extremely friendly and helpful staff. I came in with the intent to buy a new car that day, and Tim Barcal - along with Victor in finance - made with extremely friendly and helpful staff. I came in with the intent to buy a new car that day, and Tim Barcal - along with Victor in finance - made that very easy. Tim asked the right questions to narrow down which car was best for me, and I was able to get an Escape with some extra features that I wanted. A few weeks out and the car is still wonderful. Tim and Napleton have followed up several times to make sure everything is going well. I mentioned a small scratch on the spare tire cover and Tim had me come in for a free replacement. Awesome! I will definitely recommend Tim and Napleton Ford to friends and family looking for a great experience. This was my second new Ford purchase and this experience only reinforced my loyalty to the brand. More

I went into Napleton's in libertyville because the were the closest ford dealer. I knew exactly what I wanted and knew the narket value ahead of time. When I went in to purchase the vehicle, they did were the closest ford dealer. I knew exactly what I wanted and knew the narket value ahead of time. When I went in to purchase the vehicle, they did not have one on their lot nor could they find one (it was an odd-ball configuration). So rather than trying to upsell me, they beat the competitions's price and offered to factory order the vehicle. Because I could not wait the 8-10 weeks for a factory order, I opted for a more popular configuration. Although the didn't have one on their lot, the had me new car in and ready to go the next day. No surprises. No bait and switch. Just honest people trying to make their customers happy. I told Kevin,the general manager that of the dozens of cars I've purchased over my life, live never driven off the lot happy about the price I paid (I Leah's felt like I was being ripped off). However at Napleton Ford in libertyville, I felt good about the deal and love my truck and genuinely like the team. From the time they called me and told me my truck was in, I spent less than two hours getting out of there. The insurance up sells are there because some people want them but since they knew I was on a tight budget, they moved through the details of those programs very quickly... Like 30 seconds each. Overall, great experience. And would send in my mother. More