Napleton Ford in Libertyville

Emotional decision of replacing run down 10 yr old car We got a fair trade in. The sales team was supportive and made sure we would not be over budget. Richard Randazzo was very direct. He listened to my We got a fair trade in. The sales team was supportive and made sure we would not be over budget. Richard Randazzo was very direct. He listened to my needs and showed me a car with AWD. Very professional, non-pushy dealership! More

Amazing Customer Service My daughter and I had a really excellent experience. Tim Barcal was great to work with and we felt we received a reasonable offer. We live close by to My daughter and I had a really excellent experience. Tim Barcal was great to work with and we felt we received a reasonable offer. We live close by to the dealership so, it felt like everyone was my neighbor and I was happy to give the business to this dealer in Libertyville. My daughter loves her new car. Thanks Tim! More

I worked with Matt Seger who recently joined the sales staff at Napleton Ford. Matt was very helpful and straightforward, and never pushy. He was a great guy to work with. He spent a lot of time with m staff at Napleton Ford. Matt was very helpful and straightforward, and never pushy. He was a great guy to work with. He spent a lot of time with me and patiently answered my questions when he could. If he didn't know the answer (since he was new when I worked with him), he was able to find out either by asking for help from his boss or by looking it up. Matt was a pleasure to work with and he continues to be helpful and give advice even after the purchase and pick-up of the car. More

Great experience! Best dealership ever!! Very friendly and willing to work with you. Will be revisiting for future purchases. Thank you for your magic Tom!!! and willing to work with you. Will be revisiting for future purchases. Thank you for your magic Tom!!! More

Great place to do business. My cousin and I went looking for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will recommend Napleton Ford, and will shop there again. More

From the moment I stepped into Napleton Ford, I worked with extremely friendly and helpful staff. I came in with the intent to buy a new car that day, and Tim Barcal - along with Victor in finance - made with extremely friendly and helpful staff. I came in with the intent to buy a new car that day, and Tim Barcal - along with Victor in finance - made that very easy. Tim asked the right questions to narrow down which car was best for me, and I was able to get an Escape with some extra features that I wanted. A few weeks out and the car is still wonderful. Tim and Napleton have followed up several times to make sure everything is going well. I mentioned a small scratch on the spare tire cover and Tim had me come in for a free replacement. Awesome! I will definitely recommend Tim and Napleton Ford to friends and family looking for a great experience. This was my second new Ford purchase and this experience only reinforced my loyalty to the brand. More

I went into Napleton's in libertyville because the were the closest ford dealer. I knew exactly what I wanted and knew the narket value ahead of time. When I went in to purchase the vehicle, they did were the closest ford dealer. I knew exactly what I wanted and knew the narket value ahead of time. When I went in to purchase the vehicle, they did not have one on their lot nor could they find one (it was an odd-ball configuration). So rather than trying to upsell me, they beat the competitions's price and offered to factory order the vehicle. Because I could not wait the 8-10 weeks for a factory order, I opted for a more popular configuration. Although the didn't have one on their lot, the had me new car in and ready to go the next day. No surprises. No bait and switch. Just honest people trying to make their customers happy. I told Kevin,the general manager that of the dozens of cars I've purchased over my life, live never driven off the lot happy about the price I paid (I Leah's felt like I was being ripped off). However at Napleton Ford in libertyville, I felt good about the deal and love my truck and genuinely like the team. From the time they called me and told me my truck was in, I spent less than two hours getting out of there. The insurance up sells are there because some people want them but since they knew I was on a tight budget, they moved through the details of those programs very quickly... Like 30 seconds each. Overall, great experience. And would send in my mother. More

My daughter and I had a really nice experience. Tom Mucia was great to work with and we felt we received a fair/reasonable offer. We live close by to the dealership so I was happy to give the business to a d was great to work with and we felt we received a fair/reasonable offer. We live close by to the dealership so I was happy to give the business to a dealer in Libertyville, as well. My daughter loves her new car. Thanks Tom and thanks to Napleton Ford. More

From walking in to the final sale everyone at Napelton Ford of Libertyville made my first car experience fantastic. I was using X Plan pricing which is lower than invoice and they still treated me with r Ford of Libertyville made my first car experience fantastic. I was using X Plan pricing which is lower than invoice and they still treated me with respect and care. They found the pricing options needed for my budget and also did not try to sell me any sales gimmicks or an over priced vehicle. I will continue to use Napelton for any vehicle I purchase. Also the manager, I think his name was Nick, was very respectful even though my low budget and young age and personally worked with me for over an HOUR! I would recommend this dealer to ANYONE who wants a great experience with great customer service. This experience has changed my view on new car dealers. More

I recently purchased a 2013 Ford Fusion Energi from I recently purchased a 2013 Ford Fusion Energi from Napleton Ford. This was the best new car buying experience I have ever experienced and I have pur I recently purchased a 2013 Ford Fusion Energi from Napleton Ford. This was the best new car buying experience I have ever experienced and I have purchased quite a few new cars. Every step of the purchase was accomplished with the personal touch and attention of their new car sales professional Tim Barcal. This was a brand new product with many new electronic features and I expected that the dealership personnel would not have much experience with all the new features. This was absolutely not the case. Tim Barcal went over every feature step by step to include adding our Cellular telephones and signing up for all the Ford experiences available on line or with Ford My Touch and Synch Services.. Tim spent more than two hours famializing my wife and myself with the many features. We left the dealership feeling adequate that we knew how everything worked and that we could handle all the new features. Our hats are off in thanks and praise to Tim Barcal and the management at Napleton Ford. And. We love the Ford Fusion Energi. After one month of ownership it is everything we expected and wanted. Ease of operation,quiet running and economical. We have not added any gasoline in 500 miles. It uses some fuel for maintenance to keep it from getting stale etc so we have used less than a 1/4 gallon. MPG ? We are averaging 70 mpg and over 150 MPGe . We have figured that a full charge form a fully discharged battery costs less than 50 cents and gives us about 20 miles of driving. Again, Thank You Tim Barcal and the Napleton Ford management team led by General Manager Kevin Gordon.. More