Napleton Ford in Libertyville

Easy, Relaxed experience Tom was great and relaxed to deal with. I know what the car I bought was worth and left feeling positive about the deal for me and them. Victor made Tom was great and relaxed to deal with. I know what the car I bought was worth and left feeling positive about the deal for me and them. Victor made the financing and process painless and quick. Good guys. More

Great Buying Experience I purchased a 2014 Transit Connect in December and everything went very smoothly. It was a pleasure working with Tom Pfeiler and the Financing Person I purchased a 2014 Transit Connect in December and everything went very smoothly. It was a pleasure working with Tom Pfeiler and the Financing Person. i will purchase my next commercial vehicle from them. More

fast and honest service This is the only dealership I will take my Fords to at this point. Scott is amazing and super helpful. He makes sure my car is done when he says it This is the only dealership I will take my Fords to at this point. Scott is amazing and super helpful. He makes sure my car is done when he says it is going to be done and goes over any questions I have. He was able to get me a loaner when my vehicle was going to be there all day so that I could still do what I needed to do. I highly recommend Scott and Napleton ford. More

Joe Ryan Best service experience I've ever had at a "big name" dealer. Customer service is everything and I could not have received better service after I was Best service experience I've ever had at a "big name" dealer. Customer service is everything and I could not have received better service after I was sold the car. He is the best. I dealt with a group of jokers in Bensenville and would never take my car there again, I have referred friends to the Napleton Auto Group Lincoln and Ford. Thanks Joe More

Great Service and Communication I took my Ford Escape in for service because of a transmission issue. Scott took it in right away, got me in a loaner and on with my day. Transmissi I took my Ford Escape in for service because of a transmission issue. Scott took it in right away, got me in a loaner and on with my day. Transmission was rebuilt and a couple other small warranty items were fixed in four days. We got the Escape back clean and fully operational. It was smooth service with little to no interruption in my daily life. What more can you ask for in a shop? More

excellent customer service When you need service please contact Graham Connors he will treat you like family, he'll make certain that your vehicle is checked carefully and When you need service please contact Graham Connors he will treat you like family, he'll make certain that your vehicle is checked carefully and serviced properly. I highly recommend Graham and Napleton. He takes great care to keep me safe and my car running well!! More

Friendly and courteous service from Scott Curtis I took my ford in to service and was met in the service department right away. they took care of my escape promptly and washed it at no extra charge. I took my ford in to service and was met in the service department right away. they took care of my escape promptly and washed it at no extra charge. thanks service department More

Honest & Helpful I recently brought my car in for routine maintenance--oil change and tire rotation. I unintentionally left my cell phone in the car. The service write I recently brought my car in for routine maintenance--oil change and tire rotation. I unintentionally left my cell phone in the car. The service writer brought me the phone before I left the shop. Nice to know there are still honest, helpful people out there! When he called to tell me my Explorer was ready for pick-up, he indicated I would need brakes next spring. He told me there would be an estimate attached to my bill when I arrived. This now allows me to budget for the upcoming expenditure. Great customer service that exceeded my expectations. More

Excellent Service From the time the appointment was made all the way through pick-up we experienced very courteous and knowledgeable staff. The explanations were clear From the time the appointment was made all the way through pick-up we experienced very courteous and knowledgeable staff. The explanations were clear and the service was quick. We will definitely be returning. More

service with joe ryan was unbelievable.?????????? I LIVE IN MCHENRY WALKING DISTANCE FROM BUSS FORD & GARY LANG. so I have DONE BUISNESS WITH BOTH.I SURE WISH NAPLETON WAS AS CLOSE. NAPLETON BLOWS A I LIVE IN MCHENRY WALKING DISTANCE FROM BUSS FORD & GARY LANG. so I have DONE BUISNESS WITH BOTH.I SURE WISH NAPLETON WAS AS CLOSE. NAPLETON BLOWS AWAY ANY CAR DEALER I HAVE EVER DELT WITH.IN SERVICE&SALES.I bought a Ford escape last night that I thought it was a very fair deal. so anyway my wife drove the escape home & ON THE way home the passenger head light went out,the vehicle started shaking at 40mph to 55mph & the check engine&change oil lights lit up.My wife called RICHARD RANDAZZO panicked, He told her not to worry &to just bring it back.well after her sleepless night I brought it back.I WAS PLEASANTLY SURPRISED . HE GOT THE service advisor JOE RYAN TO IMMEDIATELY GET THE ESCAPE LOOKED AT, HE CONCLUDED THE #4COIL PACK WENT BAD! SO THEY PUT A NEW COIL PACK IN and a oil sensor leaked so they put a new one in.,THEY PUT a new head light in,they rotated the tires,changed the oil & did a 25 point . inspectio,& topped off all fluids ect. Oh yea! THEY WASHED ALSO.!!!ALL FOR NO CHARGE!! YEP! NO CHARGE. I WILL ONLY GO TO NAPLETON FROM NOW ON!???????????????????????? AWSOME! DEALER!! More