Napleton Ford in Libertyville

Oustanding Service! I have nothing but GREAT things to say about the servicing of my vehicle! My Service Rep,, Graham, as well as the mechanic, Jeremy, who works on my I have nothing but GREAT things to say about the servicing of my vehicle! My Service Rep,, Graham, as well as the mechanic, Jeremy, who works on my vehicle, have always gone above and beyond what is required of them. Thanks Guys! :)! More

A dealer that stands out Great sales sevice, friendly, and perhaps even more Important, knowledgable. Josh made this purchase a memorable expierence, The show room was unde Great sales sevice, friendly, and perhaps even more Important, knowledgable. Josh made this purchase a memorable expierence, The show room was under construction, He stared by helping me find my way into the building, the front door was being worked on. He went on to make me feel confortable in spite of the noise. I'll by from this dealer again. More

Great Auto dealer We purchased a new car from the Napleton Ford Dealership in Libertyville . We have bought many cars in our lifetime and will tell you that they made m We purchased a new car from the Napleton Ford Dealership in Libertyville . We have bought many cars in our lifetime and will tell you that they made my experience the easiest it has ever been. It started from when we entered the dealership and was greeted by a salesman named Josh, he showed us all the features of the new Explorer like My Ford Touch, Which is amazing and blows all competition. My husband and I landed on the FordExplorer because of the service I received from Napleton Ford and the Technology that the car has...and OH... not only did they give me a great price but the management staff was great and I was able to finance my new car at a better rate then I got at my credit union... Thanks !!!!! Expect a lot of my friends and family to buy a car from you guys!!!! More

Amazing! Great customer service! Josh and Rich helped me find a car in my price range that is absolutely perfect! I was in and out in what felt like no time! I Great customer service! Josh and Rich helped me find a car in my price range that is absolutely perfect! I was in and out in what felt like no time! I will deffinatly be back to see them next time! More

Exceeded Our Expectations for a Car Purchase Bill Swanson made our car buying adventure a truly positive experience. He was professional, courteous, honest, and down-to-earth. He worked with us Bill Swanson made our car buying adventure a truly positive experience. He was professional, courteous, honest, and down-to-earth. He worked with us and was timely in communications when we were waiting for our ordered car. He took the stress out of buying a car. My wife agrees. We would definitely buy another car from Bill and Napleton Ford when the time comes for another purchase. More

Excellent Customer Service! Mr. Bill Swanson, our sales consultant at Napleton Ford in Libertyville was very professional, and knowledgeable. He helped us find the exact car we w Mr. Bill Swanson, our sales consultant at Napleton Ford in Libertyville was very professional, and knowledgeable. He helped us find the exact car we were hoping to find. Bill Swanson and the fianace manager made the car buying experince at this fine dealershiship very enjoyable and and efficient. More

Great People, Great Service My wife and I recently purchased a car from this dealership. Dan Hightower was very helpful in helping us find the right car at the best price for us. My wife and I recently purchased a car from this dealership. Dan Hightower was very helpful in helping us find the right car at the best price for us. We have owned the car for about two weeks now and truly love it. Thanks Dan! More

Best Used Car Buying Experience Ever! I was in the market to buy my son a car because he got a new job far away from home and taking public transportation was not an option. I dread used c I was in the market to buy my son a car because he got a new job far away from home and taking public transportation was not an option. I dread used car buying because for some reason I always felt like I gotten a raw deal so I was not looking forward to it. I found a car via my online search that was located at the Napleton Ford in Libertyville. He came out and test drove it and loved it with the exception of a bumping noise coming from the back passenger side of the car. Our Salesman Tim Barcal was amazing, he told us he didn't want to sell us the car until he found out the problem. So, he let us know the next day that the mechanics looked it over and decided that it wasn't worth fixing and that it wouldn't help even if they tried. I appreciate his complete honesty. Not only did he save me from making a bad purchase, he and his manager Steve (the owner) went out of there way to find me a used car that was equivalent to what I was looking for and also gave it to me for the same price even though it had 20K less miles. I was extremely impressed and so very grateful to them both for making this a good experience so easy. More

Genuine Care First time leasing and we didn't know what to expect. From the moment Tim Barcal started to assist us, we immediately felt at ease. He genuinely belie First time leasing and we didn't know what to expect. From the moment Tim Barcal started to assist us, we immediately felt at ease. He genuinely believes in the product he's selling and he makes sure you get the answers you want. He was as excited as us about the features. They didn't have a car with the exact options we wanted so Tim worked with other dealers for a trade. He was very responsive to e-mails and phone calls while we waited for the car to show up. The car was delivered in a couple days and we're all set! Other dealers' price was comparable... but Tim kept up at Napleton! More

Fabious After four weeks of searching for a used Ford Focus, I found what I thought was the best one. I arrive early at the dealership before they open to vie After four weeks of searching for a used Ford Focus, I found what I thought was the best one. I arrive early at the dealership before they open to view the car. Satisfied with what I saw, did a test drive and made the purchase. During the test drive I noticed a slight shudder during on acceleration but tapering off as the car got up to speed. I figured it may be a spark plug or wires. This car is for my son. So, I had taken it to my mechanic for an evaluation. Sad to say it was not in the engine compartment. But, in need of both CV axle shaft assemblies and wheel hub bearings, to be replaced at a cost of a little over one grand. Yes, I did test drive the car and being ten years old, I question would the dealer be of any help with the repair costs. All I could do was send an e-mail stating the problems and a copy of the work required to correct the problems. Hoping to get more than “To Bad Sucker “response, such as one I received a few years ago from a Ford Dealer in Arlington Heights. But, NO…the Used Car Sales Manager at Napleton Ford in Libertyville, IL called and said only a few weeks has gone by since the purchase; they will honor the cost with a check for half the repairs. After I had gotten myself off the floor, I thanked this fine Gentleman. In my sixty years of buying cars, this is the first time I experience a dealer going way out of there way to please a customer (me). Praise to Napleton Ford in Libertyville, IL. You will be the dealer for any future auto purchases. I do hope anyone reading this would consider stopping at Napleton Ford before purchasing any used or new cars, I’m sure you will be pleased with their service. THANKS AGAIN! Edward Dudzik More