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Napleton Ford in Libertyville
Libertyville, IL
337 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 337 reviews
March 12, 2018
Great communication Julie at Napleton did a great job of communicating throughout the process of buying a 2018 Expedition. I had a lot of questions throughout the proces Julie at Napleton did a great job of communicating throughout the process of buying a 2018 Expedition. I had a lot of questions throughout the process and they were able to make things happen in a timely manner. It was a good experience. More
by Dane
Employees Worked With
Julie Pasley
March 12, 2018
Straight forward car buying experience I needed a car with a limited amount of shopping time. I contacted Julie and let her know my budget and type of car I was looking for. Upon my arrival I needed a car with a limited amount of shopping time. I contacted Julie and let her know my budget and type of car I was looking for. Upon my arrival Julie had a car in the service area ready for a test drive. When I returned from that test drive there was a second choice waiting for me. I chose the second, a Ford Focus in pristine shape. We were able to complete the purchase in under 4 hours from first phone call to driving away in a new car including my travel time. More
by Chris P
Employees Worked With
Julie Pasley, Danny Khochaba
February 27, 2018
Napleton Ford Experience After purchasing upwards of 20 new vehicles in my lifetime, I have to say the Ford F-150 I bought from Julie at Napleton Ford last week was my best ha After purchasing upwards of 20 new vehicles in my lifetime, I have to say the Ford F-150 I bought from Julie at Napleton Ford last week was my best hassle free experience to date. Julie was patient as I decided which model was best for me, was not pushy and was able to answer all my questions. I would recommend Julie and the Napleton Ford team to anyone interested in purchasing a Ford product. More
by Hammie
Employees Worked With
Julie Pasley, Danny Khochaba
January 02, 2018
Family like service! Love this place. I was referred to Napleton Ford in Libertyville by my sister who also bought a car from here. First I met Natalie in the service depa Love this place. I was referred to Napleton Ford in Libertyville by my sister who also bought a car from here. First I met Natalie in the service department. She is amazing! She remembered my sister and asked how she was doing. She then took me over to the sales floor where I met with Randy. Randy is awesome! He took the time to figure out what I wanted in a car and how we can meet all my needs. His manager Paul also came over and he was amazing! He made sure I understood everything that was going on and was really looking out for me and my best interest. Victor in finance was great! He made everything run smoothly and getting everything transferred over from my old car to the new one. As well as signing all the papers was so fast! I would recommend this dealership to everyone! Thank you so much Napleton Ford in Libertyville, for treating me like family! More
by JAMI15
Employees Worked With
Randy, Paul, Victor Quinones
December 31, 2017
Jim Mueller was awesome! Jim Mueller was an awesome sales consultant, he listeneted to my wants and needs- Jim was very knowledgeable of the options I was looking for and he g Jim Mueller was an awesome sales consultant, he listeneted to my wants and needs- Jim was very knowledgeable of the options I was looking for and he got me the best price in town! He was very professional throughout the entire purchase process. More
by Sue11159
Employees Worked With
Jim Mueller
December 30, 2017
Just a great place to do business with We bought our last four cars at Napleton Ford. The most current being our Explorer. The managers Paul and Mike are fantastic and very easy to deal wi We bought our last four cars at Napleton Ford. The most current being our Explorer. The managers Paul and Mike are fantastic and very easy to deal with as was our salesperson.Dave and Bill who shared the burden of taking care of us. The general Manger Kevin also was a bit involved and really appreciative of our business. We highly recommend this dealer.! More
by Great Dealership
Employees Worked With
Mike Chiapetta , Bill Swanson,Dave Melamed,, Kevin Gordon
November 27, 2017
Amazing I worked with Jim Mueller, and honestly he was the best sales consultant I’ve ever worked with at a dealership. He wasn’t pushy at all, and was very s I worked with Jim Mueller, and honestly he was the best sales consultant I’ve ever worked with at a dealership. He wasn’t pushy at all, and was very sweet. Me and my husband are already talking about purchasing another vehicle from him. He took the time to work out a deal and didn’t screw me over like another dealership had in the pervious years. If you go to Napleton ask for Jim! More
by Kim11232
Employees Worked With
Jim Mueller
November 17, 2017
Won't trust with repairs. I bought a Chevy Trailblazer from this dealership on September 15th. It came with a limited warranty for 14 days. On September 26th a check engin ligh I bought a Chevy Trailblazer from this dealership on September 15th. It came with a limited warranty for 14 days. On September 26th a check engin light came on and I got the error p0128. It means that the engin in running too cool, The main cause of this is usually the thermostat may be stuck open. It seems like this was a common issue for Trailblazers. I called the dealership on the 27th and spoke with someone about fixing it. I had to wait for the service department to open the following days but as long as I reported it they could fix it is what I was told. I live a hour and a half away. They had no loaner cars available. They just got out of a strike so there was a backlog of repairs. They would have to transport it to the chevy certified dealership to fix it. I was leaving for a 3 week long vacation soon. I was worried that they would not be able to fix it by the time I left for vacation and finding a person to drive me out there and back twice would be a difficulty. So me and whom I spoke to at the service department made a deal. All I asked for was a 30 dollar check to cover the price of the thermostat and and I would get a neighbor or friend to put it in. The person I spoke to agreed. He said that wouldn't be a problem. I see it as I'm saving both him a repair and me a headache of going out there and back twice. I got back from my vacation on November 5th and no check from them. I called them on November 8th and couldn't speak to a manager ( he may not have been in) left my name and number with lady I spoke to. Never got a call back. Called on November 14th, and couldn't speak to a manager, left my name and number with lady I spoke to. Still no call back and now I'm done. They can keep the 30 dollars. This isnt woth the hassle. It seems if this is how their service department operates with something small than I would never trust them with something big. Especially when I was doing them a favor. No critisim for the sales team. The one who sold me the car was great. More
by MichaelA
Employees Worked With
IDK
November 16, 2017
Dealer Experience Did not show us the Costco Program pricing so we lost out on that additional $1,000.00 discount. We agreed on a final price and then $40.00 extra was Did not show us the Costco Program pricing so we lost out on that additional $1,000.00 discount. We agreed on a final price and then $40.00 extra was added to the price so Mike C. did not have to explain a "loss" to his boss. Showed us financing at a rate of 3.9% then the finance Department charged us 6.9% (doubt they ran our credit scores). Finance Manager had incorrect name, address on receipt for down payments and extended warranty but amounts were correct. Finance Manager conveniently "forgot" to give us the financing paper work AND told us we had to make a minimum of 3-4 payments to keep the rebates we received or they would be added back. Per Ford Credit, an out right lie so we refinanced with our bank at a much. much lower rate!!!! Positive note, they loaned me a dealer plate so I could take the car I wanted to trade home. I sold it for 13 times more than what the dealer offered us. More
by mikemac01
Employees Worked With
Mike C.----Sales Manager.
October 23, 2017
Dave and Mike were Great!!! Dave and mike were amazing they got me the best price in town no one was able to beat. They were respectful and professional throughout the whole tran Dave and mike were amazing they got me the best price in town no one was able to beat. They were respectful and professional throughout the whole transaction. More
by Ismail345
Employees Worked With
Dave and Mike
