Napleton Ford in Libertyville

Pleased with my experience! I felt very comfortable working with Randy. He was able to answer all my questions regarding my purchase of a new Ford Fusion. He was a pleasure to I felt very comfortable working with Randy. He was able to answer all my questions regarding my purchase of a new Ford Fusion. He was a pleasure to work with! More

Leasing Dave and Kevin were very helpful in choosing the right vehicle to fit our needs. Making sure we understood all the features of the vehicle before we Dave and Kevin were very helpful in choosing the right vehicle to fit our needs. Making sure we understood all the features of the vehicle before we left; Couldn't ask for anything better. More

Poor sales experience Consider yourself warned: I was unable to see the person I was recommended to because his voice mail was always full in a weeks time. Why not clear Consider yourself warned: I was unable to see the person I was recommended to because his voice mail was always full in a weeks time. Why not clear it on a daily basis? Duh! When I arrived at the dealership to see this person on a early Saturday morning, I was informed he was "around" and was pawned off to someone else. I waited two hours! Never mind nobody was aware of my emailed spec sheet. There was no advance notice of our special order vehicle arrival making it difficult to make the neccessary arrangements with my company. The finance manager assumed correctly of our stellar credit rating but needlessly queried five other banks that do not handle commerial financing resulting in unneccesary hits against our credit score because of so many look ups. Lastly, ABSOLUTELY no customer follow up on a $37K vehicle. Only when the salesman needed information AFTER the sale did I hear from them. Overall...F- Ken Lang More

2012 Hyundai accent breaking down with in 4months I got this car in February and now it's June and my car is breaking down. First the brakes front and back and now my check engine light is on. They kn I got this car in February and now it's June and my car is breaking down. First the brakes front and back and now my check engine light is on. They knew I was vunerable and they sold me a as is car so they won't be relaiable!! I plan to take this as car as I can because it's really heart breaking! Honestly !!😢😢 More

EASY AS PIE A l l parts of the sale were done in a highly professional way. kevin gordon was the key to the sale. the newly remodeled store looked great.I cou A l l parts of the sale were done in a highly professional way. kevin gordon was the key to the sale. the newly remodeled store looked great.I could not be happier. More

Awesome! After spending a lot of time looking for a Ford Expedition in various dealers we were able to find the perfect vehicle. Daisy was our first contact an After spending a lot of time looking for a Ford Expedition in various dealers we were able to find the perfect vehicle. Daisy was our first contact and indicated that there was one available that fit our specific needs. Then after arriving we were really tired but they were extremely helpful and very relaxed atmosphere. The entire process was very easy. I pointed out some small issues and Jim M. was very understanding and took care of everything for us. After the sale they continued to be very attentive. Thanks to Jim, Daisy and the entire crew! More

Great leasing experience Great experience with Scott Bremner (internet specialist) and Larry Goodman (salesperson) - they listened to what I wanted, found it for me, and got m Great experience with Scott Bremner (internet specialist) and Larry Goodman (salesperson) - they listened to what I wanted, found it for me, and got me a great price - no upsetting or high pressure stuff. Best car leasing experience ever. More

Customer Service Had a stress free experience at Napleton. Started with the initial contact, Scott Bremner. Very responsive to my questions. Was easy to work with. Del Had a stress free experience at Napleton. Started with the initial contact, Scott Bremner. Very responsive to my questions. Was easy to work with. Delivered what he promised More

Very nice, easy going, no pressure, accommodation , fol Good follow through. Nice on the phone Good information , great prices , would be a buyer if the right car came in , told me about the hai Good follow through. Nice on the phone Good information , great prices , would be a buyer if the right car came in , told me about the hail damaged cars a good buy. More

Listened to me and delivered!!! I had a lot of stress leading up to me having to buy a car, including my old car having a blown engine. I walked into Napleton Ford and was greeted b I had a lot of stress leading up to me having to buy a car, including my old car having a blown engine. I walked into Napleton Ford and was greeted by David Melamed. After I explained to him how stressful things had been(a lot of hospital visits in a month for multiple family members, including myself) David took the time to really listen to me and and my concerns. He showed me a couple of cars that fit my criteria and after a smooth test drive on the third one, a Ford Fusion(!), he helped me make everything work for me to drive away in comfort and ease. More