Napleton Ford in Libertyville

I found the car that I thought would be great for my wife. It was listed as a new car and had an excellent price, so I went in to look it over. When I saw the car it had 1200 miles on it and was told it wife. It was listed as a new car and had an excellent price, so I went in to look it over. When I saw the car it had 1200 miles on it and was told it is a demo so the price should be lower. After I took it for a ride he said that he would check the price. He left for a while and came back the price is the same. I got a bit ticked, but he asked if I had a trade in. I said yes and heard since she is a Nurse would get a $500 discount which he said yes. So I gave him $500 to hold the car and I would bring my wife in Monday. I did and she loved it. So I said work out the price for the trade in and the Nurse deduction. The salesman came back and said the 2 discounts was already in the price. I was ready to walk out, but my wife really wanted it even though her goal was $20000. I ended up letting her have my $500 to get it. I do like the car, but I still feel upset about the fact that it was listed as new, but sold as used, and no discounts were taken. More

Smooth Transaction - No Hidden Fees Had inquired about a new vehicle and got a very competitive quote via email from the internet team. Told them we would come over and buy it and they Had inquired about a new vehicle and got a very competitive quote via email from the internet team. Told them we would come over and buy it and they had the car ready to go, honored the price quote, and didn't try any funny business. Smooth and quick (as far as buying a car goes) transaction. Thank you! More

Poor customer service - from start to finish Purchased a new 2018 Mustang GT in 2018. Had to order the car and constantly had the delivery date pushed out over and over, with no updates unless I Purchased a new 2018 Mustang GT in 2018. Had to order the car and constantly had the delivery date pushed out over and over, with no updates unless I pressed them. Fast forward 2 years in and had a projector lamp in the side-view mirror start to come loose due to a broken clip. Warranty replacement was denied because the break "was caused by an outside force". An "outside force" broke a clip inside the side-view mirror housing? With no damage to the housing or the lamp itself? Why give a warranty on a car if you're going to pick and choose what's covered. There are plenty of good Ford dealers out there, why settle for poor service here. I won't be back. More

Thank you all! to make it easier for me to get lease car and I ‏appreciate it God bless you special thanks to Giovanni Pina!! and I ‏appreciate it God bless you special thanks to Giovanni Pina!! More

Salesman told me i should go to another Ford Dealer Service department told me that the window chattering when they open is normal and that all Ford Explorers windows chatter when they are going down. I Service department told me that the window chattering when they open is normal and that all Ford Explorers windows chatter when they are going down. I do not except that for a fix. I checked out a new explorer it's windows did not chatter when they where opened. So guess your service guy is a liar. When I talked with your salesman about this he told me that I should take it to another Ford Deal for service. I plan on it. After this type of treatment I will never come back to Napleton Ford. I have owned 6 ford vehicles and I am know thinking about selling my 2014 explorer and going to a differant make of vehicle. So to say it. But before that I will go to another Ford Dealer to see if I can get my 2014 Explorer fix by a more reputable dealship. More

I purchased a new Explorer and the experience couldn’t have gone smoother. Jim Mueller was the salesman and he was attentive, very knowledgeable and very willing and eager to help. He went out of his to have gone smoother. Jim Mueller was the salesman and he was attentive, very knowledgeable and very willing and eager to help. He went out of his to make sure all of my concerns were addressed even riding with me to my house to make sure the new car would fit in my garage. More

terrible service dept im never happy when I leave this place, not professional and I always have to take it back the second or third time because they can't fix it right. im never happy when I leave this place, not professional and I always have to take it back the second or third time because they can't fix it right. More

New vehicle purchases and service Our company recently purchase a few vehicles from Dave Melamed at Napleton. Dave was great to work with, he is aware that time is valuable, he got us Our company recently purchase a few vehicles from Dave Melamed at Napleton. Dave was great to work with, he is aware that time is valuable, he got us in and out of the dealership efficiently. The service department has been top notch as well, accommodating us on short notice and working with us to schedule service appointments as well. Sal, Natalie and Ralph have been awesome! More

Fast Emergency Service Sam Dicarlo in Service is the best, I needed a tire fast ( didn't want to commute on the mini spare) Got me in and out in record time without an app Sam Dicarlo in Service is the best, I needed a tire fast ( didn't want to commute on the mini spare) Got me in and out in record time without an appointment. Well done Sam More

Sunroof repair This was a difficult problem to both diagnose and successfully repair, Even though this took several trips to figure out exactly what the issue was a This was a difficult problem to both diagnose and successfully repair, Even though this took several trips to figure out exactly what the issue was all service was performed on time. Service rep was fantastic always polite and patient. Everyone learned a lot on this one. Thanks for the great job. More