Napleton Ford in Libertyville

Our salesman was very knowledgeable and patient as well as the rest of the team there as the rest of the team there More

Everybody was friendly and very knowledgeable in regards to my vehicle and the financing options that were available. It was a pleasure dealing with everyone at the dealership. I would like to specifically to my vehicle and the financing options that were available. It was a pleasure dealing with everyone at the dealership. I would like to specifically say that both Bob and Bill were great to deal with. More

The negotiations were easy and no messing around. I appreciate that. Also what you saw online was what you got. I appreciate that. Also what you saw online was what you got. More

We had a great experience working with Vira. She was super friendly and helpful throughout the process and got us a great deal on a new Ford Bronco Sport. We couldn't be more excited about the c She was super friendly and helpful throughout the process and got us a great deal on a new Ford Bronco Sport. We couldn't be more excited about the car :) Definitely recommend Vira to anyone looking to buy a new Ford! More

I had a great experience with Napleton Ford in Libertyville! Everyone was so personable and made me feel welcomed. Christine and the rest of the wonderful staff assisted me in getting my new car a Libertyville! Everyone was so personable and made me feel welcomed. Christine and the rest of the wonderful staff assisted me in getting my new car and I couldn’t be happier with how everything turned out. They made the entire process quick and easy!! I highly recommend Napleton Ford in Libertyville! More

Wonderful, personable service! Dan, Vira and Bob were professional and helpful to me as I navigated purchasing my used vehicle. I had recent surgery and they handed everything quic Dan, Vira and Bob were professional and helpful to me as I navigated purchasing my used vehicle. I had recent surgery and they handed everything quickly and efficiently for me. Highly recommend! More

AVOID. Napletons Ford took $2180.00 for an extended warranty package I purchased directly through them. They didnt enter my warranty correctly into the "fo Napletons Ford took $2180.00 for an extended warranty package I purchased directly through them. They didnt enter my warranty correctly into the "ford protect systems" and when i went to visit the dealer they claimed I did not have coverages. Since purchase, their finance manager Jacey Perez was fired. Ive submitted a complaint to the Federal Trade Comission, and the Attorney Generals office. Next is the Better Business Bureau. They took my money and their Finance director had not fulfilled his duties of filing the correct paperwork to rectify the issue. When questioning the issue in person, the General Sales manager Paul did nothing to help. Zero follow up. Their finance manager Bobby after working at this store for 2.5 years told me hes never seen one of these "Ford Protect" contracts. He was superbly useless in finding a solution. I was having to call and follow up daily to find out there was no update. I would never again, consider Napletons for any reason. What a total sham. It doesnt surprise me this Dealer group was fined by the FTC two years back. I wonder if there could be others that havent had to use their warranty yet that have the same errors on their contracts. Fishy Business. More

Garbage dealer can sell you a truck with a bad transmission and don’t tell you and I call them and the answer was u bought like it is used sir sad and the dealer transmission and don’t tell you and I call them and the answer was u bought like it is used sir sad and the dealer More

Vira was very friendly and helpful - tough negotation with sales manager to get what we felt was a fair offer - but was able to make something work on a bronco . with sales manager to get what we felt was a fair offer - but was able to make something work on a bronco . More

I was refused a test drive in the vehicle that I was interested in, a Ford F-150 Platinum. The sales girl claimed that they didn't want to put miles on that one and said that I could test drive a hybrid interested in, a Ford F-150 Platinum. The sales girl claimed that they didn't want to put miles on that one and said that I could test drive a hybrid Lariat. She brought around an XLT, which has a much rougher ride. She took my driver's license multiple times, before and after the test drive and took pictures of it with what appeared to be her personal iPhone. They were also not offering pricing similar to other dealerships. It was a bad experience all around, not to mention the sales manger bad-mouthing other local dealerships when I told him that Napleton's prices were not competitive on similarly appointed vehicles. More