Napleton Ford Columbus

Very Happy with my Experience. Very friendly and knowledgeable employees, it was a pleasure to work with them. Great modern facility. Have purchased and serviced my vehicles here fo Very friendly and knowledgeable employees, it was a pleasure to work with them. Great modern facility. Have purchased and serviced my vehicles here for years. More

Above and beyond Jim and Erin always make sure I get everything I want. Finally a service department you can rely on. I would recommend them to anybody. I wish I coul Jim and Erin always make sure I get everything I want. Finally a service department you can rely on. I would recommend them to anybody. I wish I could remember the service tech Jim had come out to answer all my questions. Very satisfying. More

Crooks Worst dealership ever. Tried to st my trade in told me my blue booked car of 4500 they would only give me $250 to take it off my hands as a favor shou Worst dealership ever. Tried to st my trade in told me my blue booked car of 4500 they would only give me $250 to take it off my hands as a favor should have got up and left but I bought brand new explorer. We loved the car but had a few problems with rear brakes which I later found out explorers had this problem. Brake hangers will rust jack and heat up rear wheels rotors calipers and hub to RED hot seriously took out my rear wheel bearings in 15000 miles still plenty of warranty they would not fix the under warranty. Took vehicle to Metro Ford for repairs under warranty then traded that lemon off. I call it a lemon because we returned car at least ten times for same problem crappyside would tell us that we where abusing or misoperating vehicle. Screw them find another dealer and run away as fast as you can. More

New Car Purchase We had a very excellent experience purchasing our vehicle and would recommend our salesperson James Flejter to other customers. We were impressed wit We had a very excellent experience purchasing our vehicle and would recommend our salesperson James Flejter to other customers. We were impressed with the overall experience. More

Excellent! Very friendly and knowledgeable about batteries. I love my escape!! Thanks so much. Its worth the drive to Columbus. Thanks so much. Have a good Very friendly and knowledgeable about batteries. I love my escape!! Thanks so much. Its worth the drive to Columbus. Thanks so much. Have a good day! More

Super service! I got new tires and replaced faulty sensors and a bad brake cylinder. The team in Service met my every request prompt, even stayed latter replace a b I got new tires and replaced faulty sensors and a bad brake cylinder. The team in Service met my every request prompt, even stayed latter replace a blown headlight.. More

Friendly, courteous and helpful Employees have always been very polite and helpful when being there for service, have not had a long wait time when getting an oil change, when asking Employees have always been very polite and helpful when being there for service, have not had a long wait time when getting an oil change, when asking questions they seem to have the correct answers More

Not pushy, nice and relaxed We were able to take our time and make a decision without someone breathing down our necks. Would buy our next vehicle with them also. We were able to take our time and make a decision without someone breathing down our necks. Would buy our next vehicle with them also. More

Not transparent First notice when you visit their website that they've posted ONLY 5 STAR reviews (with only a couple 4-star ratings) out of 71 reviews at the time if First notice when you visit their website that they've posted ONLY 5 STAR reviews (with only a couple 4-star ratings) out of 71 reviews at the time if this writing. Too good to be true in ANY industry. In the summer of 2017, my husband and I bought a Ford F-150 pickup truck for $43,000. Of course, they were running a 0% offer that was NEVER offered us. They said it just doesn't pay off in the long run. I asked what it would take to get that type of financing, and they talked around us again. In short, we put $25,000 DOWN, and were told the best financing they could do was 5.9%. When getting ready to sign (thinking we could re-finance), my husband asked what our rate was, and boom, the salesman (James) says, "oh, 6.9% is the best we could do with your credit rating" (which by the way is very welcomed in most financing forums -- my husband and I both well over 700)!!! They then show us a sheet showing "new standards on credit." They then said over and over, and over NOT to refinance for 3 months or they don't get their commission for setting up the finance. It is not about the customer at Countryside Ford, period! We did wait the 3 months to refinance, but they will be losing so much more. You see, I've told my story to all those I work with (and I have quite the contact list). We searched all over the state for the truck we wanted, and sadly, Countryside had it. They had us really. Never again though. If they would have done good business, we would have never forgot them (trust me), and those we know would have learned of that, too. In short, they are are not transparent. Even with my attention to detail, their trickery was not fully apparent until after the sale. Our bad judgement, or bad business? More

quick buy Got to the dealership to look at a diferent truck,but it was sold when we got there. But we did notice and liked a different truck ..We test drove it Got to the dealership to look at a diferent truck,but it was sold when we got there. But we did notice and liked a different truck ..We test drove it and thats all it took for us to purchase it. More