Napleton Ellwood City Chrysler Dodge Jeep RAM - Service Center

Unbelievable experience I had an appointment with the service department for an oil change and state inspection. When I arrived I was greeted by Marlene in service. She was b I had an appointment with the service department for an oil change and state inspection. When I arrived I was greeted by Marlene in service. She was by far the most pleasant service advisor I have ever worked with. She explained everything and there were no hidden fees or surprises. I waited in the show room and everyone was so nice. I didn't know much about this dealership until it was recommended by Ray Reale. A special shoutout to Tom Kennedy for listening to me rattle on while waiting for my truck. More

Very Disappointed Lee 12/12/16 Problem 4x4 not engaging light on dash flashes indicating no engagement. $109 or so in the hole just to look at vehicle. Then had to roll the 12/12/16 Problem 4x4 not engaging light on dash flashes indicating no engagement. $109 or so in the hole just to look at vehicle. Then had to roll the dice to eliminate a possible cause. If a bolt broke truck undrivable until fixed. The repair of which I no doubt would get to pay for at outrageous rate. Turned out the exploration did not find or solve problem. Then I was informed it was a switch problem. Needs new switch paid $109 for switch to be ordered still waiting on switch maybe in 12/19/16 (6 days later)(looked up switch Rock Auto $46 add extra for overnight or express ship would have had switch Wednesday/Thursday at latest close to 50% markup). Googled problem found TSB 03-001-07 mentioned to service manager had the reference number to give to save time was ignored. If this new overpriced switch does not solve problem and it turns out to be problem addressed in TSB I will be very ticked off. I will be lucky to get out of here under $400 After this experience I will pay my regular mechanic more after this bend over. Unbelievable! More

service department Manager, Marlene and service department mechanics are considerate, gives cost estimate and keeps us informed as to progress of work to be completed. Manager, Marlene and service department mechanics are considerate, gives cost estimate and keeps us informed as to progress of work to be completed. We have never been disappointed with the quality of the service we have received. More

great service great dealership, friendly and reasonable prices everyone is so helpful in locating a new vehicle and the options available to the consumer and family great dealership, friendly and reasonable prices everyone is so helpful in locating a new vehicle and the options available to the consumer and family members More

great customer service I was so super happy with the service of this establishment! I called to find out how to get a replacement key for my van and they informed me that th I was so super happy with the service of this establishment! I called to find out how to get a replacement key for my van and they informed me that there was a recall on them and I could get 2 new keys absolutely free of charge! what was even better was that they said they could do it immediately! I was shocked...no making an appointment for weeks later...? When I got there, the lady greeted me and was really understanding that I had a three year old with me as well! She directed me where we could go to eat our milkshakes and sit while waiting. Even the gentleman who greeted me after my vehicle was done was do nice and calm, he answered all my questions I had as well. I will be back for repairs on my van...great customer service is hard to find anymore. It was a breathe of fresh air! thank you! More

Service is always good I have been to several local Dodge Jeep Ram dealerships and I can say this is truly the best service. Staff is friendly and make you feel welcome. I have been to several local Dodge Jeep Ram dealerships and I can say this is truly the best service. Staff is friendly and make you feel welcome. More

The staff is very friendly, and genuinely seems to want to help. My service experience so far has not been the greatest though. I have 2 jeeps one from Kasings and one from beaver county jeep. My suspensio to help. My service experience so far has not been the greatest though. I have 2 jeeps one from Kasings and one from beaver county jeep. My suspension noise issue I've had for over a year now neither place can fix. Both just keep replacing things or giving the placebo effect of lubing things to quite the noise. I think Kasings staff is great, unfortunately my service experience has been poor. I've found that even though I live 5 minutes away I go to the chevy dealership next door or the beaver jeep dealership for oil changes because service hours are inconvenient. Its sad such a great establishment could be so much better if the clients they sold to could actually return for service without having to go without a car or take a day off work just for an oil change. Long story short I prefer Kasings service but Beaver Jeeps conveniences... More

I,ve been coming to Kasingto for 16 years. They have performed very well, you can expect that everything that you need is taken care of. The owners and service people are very friendly. I have recomende performed very well, you can expect that everything that you need is taken care of. The owners and service people are very friendly. I have recomended them to all my friends and family and I will keep going back for service. I,ve started bringing my other car which is a G.M. to be serviced at the dealership. Keep up the good work. Ron Kremer More

Technicans ususally good at diagnosing and repairing problems. they generally care. They are knowledgable and explain the diagnosis well Appoinyments are usually on time.Overall my experiences with problems. they generally care. They are knowledgable and explain the diagnosis well Appoinyments are usually on time.Overall my experiences with repairs is satisfactory. More