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Napleton Downtown Hyundai

Chicago, IL

4.7
23 Reviews

2700 S Michigan Ave

Chicago, IL

60616

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Showing 23 reviews

March 24, 2025

They make sure that your car is running right before you get it back, please with the work More

by furdgemildred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko
Mar 25, 2025 -

Napleton Downtown Hyundai responded

We are so happy that our Napleton Downtown Hyundai team delivered an excellent experience. Thank you, mildred!

March 21, 2025

It's always amazing at this location. Manuel was so Knowledgeable about everything that was going on with my truck and the situation. Great customer service very attentive and made me fee More

by Genesisone2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Mar 21, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that Manuel and the team at Napleton Downtown Hyundai provided such attentive service and made you feel like family. It's great knowing your experience was seamless, from understanding your truck's situation to getting it washed! Thank you for sharing this wonderful feedback with us.

March 16, 2025

I go to this location for all of my car service. Wonderful every time! It’s clean, organized, and efficient. Plenty of comfortable seating while you wait, and they’re great communicators More

by Potts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Mar 17, 2025 -

Napleton Downtown Hyundai responded

Thank you for choosing Napleton Downtown Hyundai for your car service needs! We're delighted to hear that our clean, organized environment and great communication have made each visit a positive experience. We look forward to serving you again soon!

March 13, 2025

ALWAYS GREETING WITH A WELCOME SMILE! ALL AROUND GREAT CUSTOMER & FRIENDLY EMPLOYEES WILLING TO GO THE EXTRA MILE IN ALL DEPARTMENTS TO MAKE YOU FEEL APPRECIATD AND WELCOME! THEY VALUE YO More

by GBAJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I DID NOT DEAL WITH THE SALES DEPT WITH THIS VISIT!!
Mar 13, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing such a glowing review of your experience at Napleton Downtown Hyundai! We're delighted to hear that Manuel and the entire team made you feel valued and appreciated during your visit. Your trust in our service means the world to us, and we look forward to continuing this level of excellence on every visit!

Mar 13, 2025 -

GBAJA responded

NAPLETON HYUNDAI YOU AND YOUR TEAM OF EMPLOYEES ARE SO VERY WELCOME!! THANKS AGAIN E CLARK 3-13-25 THURS. 4:45 PM

March 13, 2025

Got quoted a price for a key reprogramming (and had some in-warranty work done as well). I confirmed the price prior to handing over the car. The work was done fine, but then discovered only after it was do More

by chi_hyundai_owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Baylock, Michael Zelko
Mar 14, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience. It's disappointing to hear about the unexpected charge and lack of response on our end regarding this feedback, as we strive for transparency and attentive service. We would like to address this issue directly with you, so please reach out to chicagofeedback@napleton.autos - Napleton Downtown Chicago.

March 05, 2025

I was warmly greeted when I first entered the establishment. My questions were immediately answered and more information was given so that I fully understood. I was given options and the whole ex More

by francescunningham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko
Mar 05, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with us at Napleton Downtown Hyundai! We're glad to hear that Mr. Washington made the car-buying process smooth and enjoyable, providing all the information needed. Happy driving ahead!

December 10, 2024

Very professsional and efficient staff. I have now returned for routine service of my 2023 Tucson hybrid. Each cost has gone very smoothly from scheduling to pick up. The waiting are is More

by Jglassroth48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
November 23, 2024

Came in for my first maintenance with our new Hyundai. Sandra took care of me and was welcoming, helpful, and communicated all updates. I was in and out in about an hour, way faster than expected. Will be More

by timmyc811
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
November 05, 2024

The staffs are very professional and friendly. The location were very convenient and easy to deal with all the staffs whichever department. More

by Marithesk9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock
October 06, 2024

In town on vacation. Needed Maintenance for Hyundai. Next day appointment in and out quickly and professional. More

by sasombo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Ray Baylock