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Napleton Downtown Hyundai

Chicago, IL

Overview
Reviews
Vehicles
4.6
44 Reviews
Call Dealership (872) 225-3620

2700 S Michigan Ave

Chicago, IL

60616

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Showing 44 reviews

June 06, 2025

5/14/25 I had routine maintenance done on 2023 Hyundai Santa Fe. The attendant Fernando was pleasant courteous and friendly. My experience was good it did take long and I was on my way. More

by jalvin10172012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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Jun 09, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with us at Napleton Downtown Hyundai! We're glad to hear Fernando provided pleasant and courteous service during your visit. Safe travels in your 2023 Hyundai Santa Fe!

June 04, 2025

Great service and staff. Purchased my last 3 vehicles there. Maintenance is fair and timely. More

by sidmsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael
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Jun 04, 2025 -

sidmsimmons responded

Great service experience

Jun 04, 2025 -

Napleton Downtown Hyundai responded

We are thrilled to have earned your loyal business here at Napleton Downtown Hyundai. Thanks for sharing this feedback with us!

June 04, 2025

Very comfortable, friendly and modern, and they keep you well informed about your vehicle through text messaging and reaching out with a phone call More

by regvon1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Washington
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Jun 05, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with Napleton Downtown Hyundai! We're glad to hear that our team kept you well-informed and provided a comfortable atmosphere. We appreciate the feedback and look forward to serving you again in the future!

May 30, 2025

Apparently we are supposed to get free washes free every services and I have never gotten one and when I spoke to manager Jim Gurman so acceptable solution was reached. I will never forget business here aga More

by dallynks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Gurman, Ray Baylock, Michael Zelko
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Jun 02, 2025 -

Napleton Downtown Hyundai responded

We're sorry to hear about your experience with the car wash service. We strive for customer satisfaction and it seems we fell short here. We would like to discuss this further and find a way to make things right. Please reach out directly to chicagofeedback@napleton.autos. - Napleton Downtown Chicago

May 30, 2025

I give 5 stars because Sandra always takes care of me and my car with as minimal hassle as possible - and she’s been there a long time which isn’t common in this business. More

by Deevorse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
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Jun 02, 2025 -

Napleton Downtown Hyundai responded

Deevorse, it's fantastic to hear that Sandra consistently provides you with hassle-free service at Napleton Downtown Hyundai. We appreciate your loyalty and look forward to continuing to serve you!

Jun 02, 2025 -

Napleton Downtown Hyundai responded

It's fantastic to hear that Sandra consistently provides you with hassle-free service at Napleton Downtown Hyundai. We appreciate your loyalty and look forward to continuing to serve you!

May 23, 2025

Carlos is outstanding. He took care of me in timely manner. Keep up good work. More

by melody10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Ray Baylock
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May 23, 2025 -

Napleton Downtown Hyundai responded

Melody, we appreciate the fantastic review of Carlos at Napleton Downtown Hyundai!

May 17, 2025

The dealership is conveniently located. The people are friendly and I feel comfortable at this location. More

by Grantlen_t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
May 19, 2025 -

Napleton Downtown Hyundai responded

Grantlen, we're delighted to hear that you find Napleton Downtown Hyundai convenient and welcoming. Thanks for sharing your experience with us!

May 07, 2025

Great service, efficient and in time. Very helpful team, comfortable waiting area with good coffee. More

by Nia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
May 07, 2025 -

Napleton Downtown Hyundai responded

Nia, it means so much to us to see your review! Thanks from the team at Napleton Downtown Hyundai.

May 04, 2025

Sandra was more than excellent about her customer service! super atention and also explanation about everything was so good! More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona
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May 05, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that Sandra provided you with excellent customer service at Napleton Downtown Hyundai, Oscar! Thank you for sharing your experience, and we're glad everything was explained so well.

April 28, 2025

I was quoted a time but they were done before. My only complaint was that it was cold in the waiting area. More

by keshawashington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 29, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with us at Napleton Downtown Hyundai! We're glad to hear the service was completed ahead of schedule, and we appreciate your feedback about the waiting area. We'll work on making it more comfortable for future visits.

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