Napleton Downtown Hyundai

Glad to see they're bringing back good customer service. They had lost it previously . They had lost it previously . More

Sandra is great, she is the only reason I have returned there for sevice. She is pleasant and communicates well. there for sevice. She is pleasant and communicates well. More

Sandra was excellent great service quick and fast best service i received great work in and out service i received great work in and out More

Reliable efficient service experience. Carlos communicated well and met his commitments. My new service center. Carlos communicated well and met his commitments. My new service center. More

Given estimated wait time of 1 hr - 1. 5 hrs. Ended up taking 2 hrs and 45 minutes. Would not have opted to wait at the dealership if accurate wait time was given. No updates throughout ser 5 hrs. Ended up taking 2 hrs and 45 minutes. Would not have opted to wait at the dealership if accurate wait time was given. No updates throughout service, their “real time” online tracker is inaccurate. Had to search for service advisor Fernando to get updated wait time after 2 hours of patiently waiting. Was told “Well software updates take a long time”. Asked how much longer, says 10-15 minutes and seems irritated I bothered him from doing nothing. Ended up taking 45 minutes longer. If you know a service will take 2+ hours, be honest with the customer upfront. My only thanks is to the service tech Emanuel who handed me my keys and paperwork afterwards. More

Dealership was clean, especially the ladies' room. I appreciate that. Also, the coffee service machine was a nice touch. Good options. And I loved Manny! I appreciate that. Also, the coffee service machine was a nice touch. Good options. And I loved Manny! More

Needed next day service for warning light. Took a couple days to determine, but was fixed and test driven to confirm solution. I was provided a loaner to offset the extra day. Took a couple days to determine, but was fixed and test driven to confirm solution. I was provided a loaner to offset the extra day. More

Always kind, courteous and efficient always gets the job done. If something is going on with my vehicle like I had a missing part they caught it. I didn’t see it so glad that they did it. Thank you Carlos f done. If something is going on with my vehicle like I had a missing part they caught it. I didn’t see it so glad that they did it. Thank you Carlos for all your help. More

Fernando was great to work with. I previously had a bad experience with a tire rotation. Fernando was a great listener and understood my apprehension about having it done again along I previously had a bad experience with a tire rotation. Fernando was a great listener and understood my apprehension about having it done again along with the oil change. He made sure everything was done correctly. I hope I'm able to work with him from now on. More

My service Rep Sandra is knowledgeable and provides professional service. She is a 10 out of 10! professional service. She is a 10 out of 10! More