Napleton Downtown Chevrolet Buick GMC

Recall the Dealer Much to my disappointment, once again Rogers has failed to provide the service I would minimally expect from a Dealer that I had made a vehicle purcha Much to my disappointment, once again Rogers has failed to provide the service I would minimally expect from a Dealer that I had made a vehicle purchase from. When my vehicle was under warranty, I was promised a roof replacement that they recanted on when I returned for the service. On another visit my car was scratched once when I brought it in for servicing, they repaired this, and I also had to have them replace the trunk pegs with stainless steel pegs because the original pegs were oxidizing within the first month of ownership (fault of GM). This year, After a 2 month advance appointment for the GM recall ignition part service, and two confirmation emails from Rogers as recent as 2 days ago, I was told on my 7:00 am arrival the service department told me the part was not in. I told him that I had received an email the day before reminding me to come in for my appointment. I asked when it would be available and the service representative told me he did not know. I explained that I had dedicated this week's window in advance as I was a public school teacher and could he have a way of contacting me while I am on break. He replied he could not make a new appointment or call me back when the part was in and that I would have to keep checking. I will never by another GM product as long as I live and once again I will have to get my vehicle serviced outside of the city. More

I just recently purchased a 2014 Chevy Cruze LS and I am so grateful for my experience with PJ at Rogers. After searching for a car at many dealerships, I hit the jackpot when meeting PJ at Rogers Auto Grou so grateful for my experience with PJ at Rogers. After searching for a car at many dealerships, I hit the jackpot when meeting PJ at Rogers Auto Group. As a first time car buyer, I was very apprehensive about making such a major financial commitment but PJ went above and beyond to answer all of my questions honestly. PJ went above and beyond the call of duty to get me such a great deal on not only purchasing my car but getting affordable car insurance as well. Rarely do you meet people with such a great spirit but that is exactly what happened when meeting PJ during my car search. PJ is a man of integrity and hard work. After purchasing my vehicle, I can still contact PJ with any questions, comments, and concerns I have. If you are in the market to buy/lease a vehicle, PJ at Roger's Auto Group is your guy! You won't regret it! :) More

I HAD SUCH A WONERFUL EXPERINCE AT ROGERS DEALERSHIP. I CAME INTO THE DEALERSHIP BECAUSE MY CAR HAD BEEN RECALLED. SO SINCE I WAS THERE I JUST WANTED TO TRY MY LUCK AND RUN MY CREDIT. I WAS VERY OPTIMISTIC CAME INTO THE DEALERSHIP BECAUSE MY CAR HAD BEEN RECALLED. SO SINCE I WAS THERE I JUST WANTED TO TRY MY LUCK AND RUN MY CREDIT. I WAS VERY OPTIMISTIC BECAUSE I HAD BEEN TURNED DOWN BY SO MANY OTHER DEALERS, BUT MY SALES GUY DANNY REALLY TURNED MY WHOLE POINT OF VIEW AROUND. NOT ONLY DID HE GET ME APPROVED, BUT THEY TOOK MY TRADE IN AND KEAP ME IN A PRICE RANGE THAT I COULD AFFORD. I WOULD RECOMMENED THAT EVERYONE THAT IS IN THE MARKET LOOKING TO BUY A CAR GO THERE, AND LET DANNY HELP. HE MADE A BELIEVER OUT OF ME. I LOVE MY NEW CAR More

As advised by everyone, "Get it in writing". As advised by everyone, "Get it in writing". After having repairs done, I was told me and the dealership would go half on the cost of additional repa As advised by everyone, "Get it in writing". After having repairs done, I was told me and the dealership would go half on the cost of additional repairs need to complete the job. A used part was installed instead of new as stated in the quote to lower the cost ($300 Cradle vs $1400 cradle). I thought that should have lowered my half, it didn't. Mr Parks didn't see it that way and no reply to my email. More

PJ and Adam were very helpful in getting the vehicle I wanted. I got a great car at a great price and was very happy with the customer service. They had a great selection of cars. I would definitely buy a wanted. I got a great car at a great price and was very happy with the customer service. They had a great selection of cars. I would definitely buy another vehicle from them. More

Joe is a great guy. Friendly and very helpful. Had an Joe is a great guy. Friendly and very helpful. Had an oil change and all that goes with that, and two new tires in 2012. I need two more new tires Joe is a great guy. Friendly and very helpful. Had an oil change and all that goes with that, and two new tires in 2012. I need two more new tires and expect to come in and see Joe soon. Yours truely, Joseph Rossi More

I was looking to buy a car with bad credit so i went to the dealership they had the car I was looking for. They helped me with my bad credit they approved me.Sales man was very polite n friendly . Customer the dealership they had the car I was looking for. They helped me with my bad credit they approved me.Sales man was very polite n friendly . Customer service was great. I recommend them . I am so happy with my new car . Thanks More

I normally do not go out of the way to write a review but my experience was just that bad. I was looking for a great dealer around the area with my wife. We already had the car in mind and was set to go, all my experience was just that bad. I was looking for a great dealer around the area with my wife. We already had the car in mind and was set to go, all we need was the perfect price and dealer for future maintenance and repairs. I went on google and searched up a dealer close by, and Rogers was one that caught my attention right away because of it's great reviews. After communicating with their internet staffs, I was sure that everything was set because they gave us an awesome price. I contacted the internet sales person that I would in on so and so date. We stopped in and asked for him, the receptionist contacted him, but we waited 15 minutes but was not helped. We went back to the receptionist and she was shocked herself that he didn't come down either so she paged another sales person to assist us. To finalize things, they did not have the car that we wanted that day so a test drive was not setup. After a week, they contacted us saying that they had a car similar to our criteria. We went in, went for a test drive and the car was great but it wasn't the car that we originally asked for. We talked to the sales person, and told him what the price was that the internet sales person gave us. After showing them the price, the sales person said that he would have to ask for approval from the manager. He came back with another sale person, trying to twist the words of the email message saying that the internet sales person did not have enough knowledge so thus why there was a miscommunication. It was obvious that we were not happy campers because it seems to us that they were backing out on their offer. We discussed for a little more and came to a compromise that it would be $2000 more but it was still a good price from the knowledge I know of what the MSRP was on the car. We agreed on the price and told them that we were willing to do a down payment on it but they refused because they told us that they will not have the car in our criteria even if we waited. They told us that the car was in such a high demand that no dealer in the surrounding states would have it. It was getting late and they were closing soon so the sales person told us to call him Monday morning to talk with him regarding about doing a search for the car. I called Monday and asked. The sales person told me he was a bit busy and call back tomorrow. I said okay and called back the other day. He said will do the search for me and call me right back. The day ended again, and still no call......I got fed up and started looking into all the surrounding dealers in Illinois. I found 2 dealers where they said they had the car that I was looking for, I even asked them to go to the car directly to make sure they had it in stock. I called back the sales person in Rogers and asked him what happened to the callback that day. He responded saying that he was not able to find the car and I told him I found the car, and they had the car at so and so dealers. He told me he said he will ask his manager to "TRY" and work with them but he said they do not like working with those dealers much and it would be hard to do a trade off. After a long tug of war, I came to a conclusion where this dealer is just a lot of BS. Why did I wanted to stick back with this dealer so badly? It was because it would be more convenient for my wife if she need maintenance for the car. I hope everyone else does not have the bad experience I do with this dealer. More

I had a positive experience at Rogers Auto group. I was very impressed by my salesman, Mike. He obviously loves what he does and believes in the cars he’s selling. I am very pleased with my new car. very impressed by my salesman, Mike. He obviously loves what he does and believes in the cars he’s selling. I am very pleased with my new car. More

i went there lookin 4 another car bc i have baby on the way n got the run around i will never go back n i will tell everyone to stay away from there way n got the run around i will never go back n i will tell everyone to stay away from there More