
Napleton Downtown Chevrolet Buick GMC
Chicago, IL
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The Longest Day Rogers Auto Group does not make the car buying experience a pleasurable one. I spent more time waiting to drive the vehicle off the lot, than I did g Rogers Auto Group does not make the car buying experience a pleasurable one. I spent more time waiting to drive the vehicle off the lot, than I did getting it financed and completing the paperwork. I arrived at the dealership at 11:00 and did not leave until 5:00pm. At one point my salesperson asked if I wanted to go home and come back later to pick up the car. xxxx no! The point is to drive off the lot with the new car. I waited hours while the car was being prepped in the service department. Unacceptable! More
professionalism the saleman was very professional courtesy and he walk me through all the steps that I needed to go threw the process of purchasing a vehicle the saleman was very professional courtesy and he walk me through all the steps that I needed to go threw the process of purchasing a vehicle More
Shocked and Dissatisfied I signed off on a loan contract and then 2 weeks later I find out that the financing didn't go through and that I would have to pay an additional 2300 I signed off on a loan contract and then 2 weeks later I find out that the financing didn't go through and that I would have to pay an additional 2300.00 down to keep the new car or they would have to give me my old car back? I am furious and Rogers Auto Group is not handling this concern/situation appropriately. More
Rogers Auto Group Overall, surprisingly, I was extremely pleased with Rogers Auto Group and the overall presentation of the sales professional I met with. The approach Overall, surprisingly, I was extremely pleased with Rogers Auto Group and the overall presentation of the sales professional I met with. The approach and attention given me during the time spent was quite pleasing with the exception of the longevity, as I stated above. I guess the adage (good things come to those that wait) applies here. More
A Great Experience I am fully satisfied with my experience at Rogers dealership. I was beginning to get stressed because all together it took 8hrs total. Four one day an I am fully satisfied with my experience at Rogers dealership. I was beginning to get stressed because all together it took 8hrs total. Four one day and four the next. It was truly explained by my dealer that it generally takes awhile when you go through uber to get a vehicle. I love my car....and actually want to keep it but I don't want to be in ties with uber forever. It was fully explained that I can bring the leased car back later and purchase my own.....and I will. I have recommended your dealership to so many of my associates and one of them came and purchased a vehicle yesterday 8-22-2016. Thanks so much for my new car it was a blessing and definitely needed to move forward in my life as I use it for business. Special thanks to your staff Kevin Bennett as he stayed on task to get me what I needed and thanks to Kevin O. for keeping me and my sister company and entertained distracting me of my long wait time. They are awesome. More
Allen S. Washington Salesperson As a senior, and driven an older car for years, I was apprehensive about all the features on my 2017 Electra, but Allen put me at ease by being patien As a senior, and driven an older car for years, I was apprehensive about all the features on my 2017 Electra, but Allen put me at ease by being patient, answering my numerous questions, and making sure I was comfortable with the driving features of the Elantra. Because of him, I feel confident about driving this car for many years. Thank you Allen. K. Kennedy More
Misunderstood Fast talking, through papers at you to sign with disregard to you reading them and will get you ,as if they don't make good money off you already Fast talking, through papers at you to sign with disregard to you reading them and will get you ,as if they don't make good money off you already More
new car purchase My 2nd new car purchase from Rogers was a Hyundai Accent. Got great service. Very happy. Thanks Sean and Manny. I would recommend Rogers /Hyundai My 2nd new car purchase from Rogers was a Hyundai Accent. Got great service. Very happy. Thanks Sean and Manny. I would recommend Rogers /Hyundai More
Great experience Rogers Hyundai was a great place for me to buy my first car, and everyone was so friendly and nice. I would definitely refer this dealership to someo Rogers Hyundai was a great place for me to buy my first car, and everyone was so friendly and nice. I would definitely refer this dealership to someone else.It was a great experience overall for me. More
SantaFe sport great purchase experience at rogers auto group, got my second Hyundai from here now. Looking forward to getting my next car from here as well great purchase experience at rogers auto group, got my second Hyundai from here now. Looking forward to getting my next car from here as well More