Napleton Downtown Chevrolet Buick GMC

Service Review I took my car to get serviced on 3/29/2017 upon my arrival to pick up my car after I PAID they were not able to locate my car or car keys. I waited ov I took my car to get serviced on 3/29/2017 upon my arrival to pick up my car after I PAID they were not able to locate my car or car keys. I waited over an hour before I spoke with Brian the sales manager and he indicated my car must be locked in one of their secure lots, but he didn't have access to it and my keys must have been left in my car which was very alarming for me. He told me I needed to wait until 7am the next day and the service director Frank would be able to access the other lot. I questioned why would my car be there with my keys and Brian rudely exclaimed he didn't know and that lot was closed. I then inquired how was I suppose to get home and Brian very condescendingly states "He didn't know" as if it was my fault they couldn't find my car. The next morning at 6:45am when I started calling I was hung up on by the unprofessional operator who had a terrible attitude when I was calling trying to see if they had found my car. Once I was finally able to speak to Frank an hour and 15 minutes later of calling-he told me they found it. Frank who had previously offered to pay for my uber I took the night before then asked if I wanted a free oil change from them instead -__- I just asked for my keys and left. Not only was I super late getting home dealing with them losing my car I was also late to work the next morning and throughout this entire experience no one ever offered an apology or any type of sincerity towards their terrible service. I highly do NOT recommend giving them your business unless you want to pay for being treated unfairly, rude, disrespectful, ignored, and atrocious customer service. More

Had a great experience at the Dealership I was very pleased with my experience with the Rogers Auto Group and their sales representative Micheal Brown. Buying a car can be stressful to say I was very pleased with my experience with the Rogers Auto Group and their sales representative Micheal Brown. Buying a car can be stressful to say the least but in no time at all I felt comfortable, valued and informed. I would have no problem telling my friends and family about the Rogers Auto Group. More

Excellent, professional service and presentation I was impressed with the salesperson and the showroom. The salesperson made feel at ease and was able to explain the advantages of the vehicle and how I was impressed with the salesperson and the showroom. The salesperson made feel at ease and was able to explain the advantages of the vehicle and how it met my needs More

Great Experience! Michael Brown was very helpful, patient, and polite with me. Treated me respectfully and gave me great customer service. I would recommend others to Michael Brown was very helpful, patient, and polite with me. Treated me respectfully and gave me great customer service. I would recommend others to come here. What a great experience! More

Stressfree experience The car buying experience at Rogers Auto Group was very positive. My car search started in the suburbs, but I wanted to check out the experience at a The car buying experience at Rogers Auto Group was very positive. My car search started in the suburbs, but I wanted to check out the experience at a dealership in the immediate area due to time constraints in my schedule. I’m very pleased with the overall experience at Rogers. Sean Holley-Jones was the salesperson that I worked with and from the beginning he provided excellent service. Understanding that I had limited time to review vehicles and test drive them, he made the process very simple by narrowing down the list of vehicles based on my requirements. He was very good at communicating with me, respecting my time and answering questions throughout the entire purchase. More

Rogers Auto Group The people at Rogers Auto Group are very friendly and polite. They treat you as if you are part of their family. Jimmy Kottler and associates were v The people at Rogers Auto Group are very friendly and polite. They treat you as if you are part of their family. Jimmy Kottler and associates were very respectfuly towards us. They were very accommodating of our wants and needs in our vehicle. We will definately recommend our friends and family to go to Rogers Auto Group when they are in need a a vehicle. More

Great! My sister introduce me to this dealership and I couldn't be more happier. This is a great place to go if your looking for a nice car. Isaac Houston wa My sister introduce me to this dealership and I couldn't be more happier. This is a great place to go if your looking for a nice car. Isaac Houston was my salesman I recommend him. More

Dan Nino & Rogers is the best! We found Dan Nino and Rogers by luck. We have always gotten the most honest and best deals from them. My wife and I purchase a new car every 3-4 years We found Dan Nino and Rogers by luck. We have always gotten the most honest and best deals from them. My wife and I purchase a new car every 3-4 years and would never deal with anyone else. Thanks again Dan Nino & Rogers Auto for yet again great treatment and deal. More

Nervous buyer I have always felt nervous when visiting car dealerships, there are too many times you hear about buyers being taken for tons of money or being sold v I have always felt nervous when visiting car dealerships, there are too many times you hear about buyers being taken for tons of money or being sold vehicles in terrible conditions. As I arrived at the dealership I felt the same, but as I started speaking with Sean, I felt a sense of relief come over me. Sean listened to what I was looking for and showed a few options. Sean shared his expertises on features and gas mileage, which are what I look at first. After test driving a Chevy Spark, I knew it was the car for me. Sean asked me if I was ready to drive away today. A few moments after the papers were drawn up, I drove away a very happy and no longer nervous customer. Sean is great, so what are you waiting for, get over there and get a car!! More

Sceptical buyer! I just want to tell this gentleman one more time just how much I appreciate him for his honesty and his genuine personality. He is the best salesman I I just want to tell this gentleman one more time just how much I appreciate him for his honesty and his genuine personality. He is the best salesman I have ever worked with. He was extremely patient with me, knowing that I was hesitant to make such a huge purchase. Thank you so very much Mr. Sean Holley-Jones. You are the best. Natasha P. More