Napleton Downtown Chevrolet Buick GMC | Page 58

Service I greatly appreciate the service. Mario and Kevin were very understanding to my needs. They were sure to make me comfortable and at ease. I would defi I greatly appreciate the service. Mario and Kevin were very understanding to my needs. They were sure to make me comfortable and at ease. I would definitely come back ! More

new car 2017 Thankful I had the opportunity to meet and work with Mr. Michael Brown He was friendly and very informative about My New 2017 Hyundai Car Thankful I had the opportunity to meet and work with Mr. Michael Brown He was friendly and very informative about My New 2017 Hyundai Car More

Great.. Very professional, courteous, and knowledgeable. Felt that Walter was listening to my needs and please with the outcome based on my financial situatio Very professional, courteous, and knowledgeable. Felt that Walter was listening to my needs and please with the outcome based on my financial situation. Thank you More

All Smiles Here I purchased a 2017 Buick Encore from Rogers Auto Group City with the help of Neil Ducan . He was extremely conscious of how much I wanted to spend, ve I purchased a 2017 Buick Encore from Rogers Auto Group City with the help of Neil Ducan . He was extremely conscious of how much I wanted to spend, very honest and answered all of my questions. Neil made me feel very comfortable during the entire process. I did not feel pressured or stressed working with him. I would highly recommend working with Neil Duncan if you are looking to purchase a new or used vehicle. Thank you Neil for going Above and Beyond and for your AWESOME customer service!! More

A positive experience! First time looking into the Hyundai brand. Paul was very knowledgeable and patient as he was able to answer all of the many questions that were asked. First time looking into the Hyundai brand. Paul was very knowledgeable and patient as he was able to answer all of the many questions that were asked. Paul definitely made the new car buying experience a non-hassle interaction for me. It was indeed a positive experience. More

Review Michael Brown was both helpful and courteous. He didn't talk down to me just because I'm a woman. I would recommend this dealer to people I know. . Michael Brown was both helpful and courteous. He didn't talk down to me just because I'm a woman. I would recommend this dealer to people I know. . More

Great experience For the 2 weeks prior to my visit at Rogers, I went to multiple dealers around the city. I was uncomfortable, people were pushy and weren't really li For the 2 weeks prior to my visit at Rogers, I went to multiple dealers around the city. I was uncomfortable, people were pushy and weren't really listening to my needs. When I walked in to Rogers, everything was totally different. I felt comfortable, everyone was helpful, courteous and respectful. I actually enjoyed buying my truck there, I will definitely be back in the future. Thank you again. More

Great expectation! Mr. Brown went beyond my expectations to give me all the necessary information I needed. He is so polite, patient and very respectful. I would recomme Mr. Brown went beyond my expectations to give me all the necessary information I needed. He is so polite, patient and very respectful. I would recommend him to everyone. Thanks again. More

Service Review I took my car to get serviced on 3/29/2017 upon my arrival to pick up my car after I PAID they were not able to locate my car or car keys. I waited ov I took my car to get serviced on 3/29/2017 upon my arrival to pick up my car after I PAID they were not able to locate my car or car keys. I waited over an hour before I spoke with Brian the sales manager and he indicated my car must be locked in one of their secure lots, but he didn't have access to it and my keys must have been left in my car which was very alarming for me. He told me I needed to wait until 7am the next day and the service director Frank would be able to access the other lot. I questioned why would my car be there with my keys and Brian rudely exclaimed he didn't know and that lot was closed. I then inquired how was I suppose to get home and Brian very condescendingly states "He didn't know" as if it was my fault they couldn't find my car. The next morning at 6:45am when I started calling I was hung up on by the unprofessional operator who had a terrible attitude when I was calling trying to see if they had found my car. Once I was finally able to speak to Frank an hour and 15 minutes later of calling-he told me they found it. Frank who had previously offered to pay for my uber I took the night before then asked if I wanted a free oil change from them instead -__- I just asked for my keys and left. Not only was I super late getting home dealing with them losing my car I was also late to work the next morning and throughout this entire experience no one ever offered an apology or any type of sincerity towards their terrible service. I highly do NOT recommend giving them your business unless you want to pay for being treated unfairly, rude, disrespectful, ignored, and atrocious customer service. More

Had a great experience at the Dealership I was very pleased with my experience with the Rogers Auto Group and their sales representative Micheal Brown. Buying a car can be stressful to say I was very pleased with my experience with the Rogers Auto Group and their sales representative Micheal Brown. Buying a car can be stressful to say the least but in no time at all I felt comfortable, valued and informed. I would have no problem telling my friends and family about the Rogers Auto Group. More