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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,026 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,026 reviews

April 06, 2017

Wonderful! My experience at Rogers Auto Group was wonderful!!! Ramses listened to my concerns and worked with me to make sure I was comfortable after having a ba More

by Aja Hogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramses Mejias, Nohe Arroyo
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Congratulations on your purchase, Aja! We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Ramses and the team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Be well, Ben Seyden, (312) 881-3470

April 05, 2017

Dealer I thought Bruce was excellent, and help me as good as he could. I was very disappointed in the financing situation. I felt like the finance team was n More

by brian_brock729106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Starks
Apr 12, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Brian, it's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent service and we regret you did not experience that standard during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Ben Seyden, (312) 881-3470

April 05, 2017

Great place to buy a vehicle I just have one thing to say from the sales people to the owner and everybody in between (management) Finance, that did a fantastic job , helping me More

by Laz13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Benavides, Ramses Mejias, Peter Pietras, Victor Ordonez, Manny Moreno
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate the kind and sincere comments as well as the recommendations. Congratulations on your purchase! Thank you for letting others know about your experience at Rogers Auto Group. If you ever need anything in the future, please don't hesitate to let us know. Take care! Be well, Ben Seyden, (312) 881-3470

April 03, 2017

Thank you so much Jarret and Rogers auto group. My son and I Love Our New Car! I will refer friends. The heat is warm and the radio is loud . I'm happy More

by gshynia93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Fusilier
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for recognizing your experience at our store. It is great to know that Jarrett was able to provide you and your son with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Be well, Ben Seyden, (312) 881-3470

April 03, 2017

Great experience purchasing my first vehicle! My experience at Rogers Auto Group was great! Everyone was extremely helpful and friendly, and did a nice job answering any questions I had! I would r More

by Jsprings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Fusilier, Nohe Arroyo
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your business and this review. Congratulations on your purchase! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let me know. Be well, Ben Seyden, (312) 881-3470

April 03, 2017

Referral customer I recommend my cousin come here and he bought a Tucson from Rogers. We only spent about 4 hours to buy the car. It's good More

by XUHAIQI1991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your referral and for recognizing your experience at our store. It is great to know that we were able to provide you and your cousin with a pleasant time purchasing his new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Be well, Ben Seyden, (312) 881-3470

April 02, 2017

Great experience The experience was great in that the sales person and everyone that we interacted with was not only friendly and helpful but they were also knowledgea More

by drsonyawhitaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Driscoll
Apr 03, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Hi and thank you so much for sharing your 5-star feedback with us! Congratulations on your new car! I’m glad your purchase went so well and we look forward to being able to assist you again in the future. Respectfully, Ben Seyden, (312) 881-3470

April 02, 2017

Great Service! The service was GREAT! I purchased the exact vehicle that I came looking for, with all of the features I wanted. All the staff was friendly. My sales More

by MsShay1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Duncan
Apr 03, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks for your perfect review, Shay! Congratulations on your purchase! I’m glad to hear that Neil was friendly, professional and detailed! We strive to provide excellent customer service, and I’m glad that this was the case for you! Please let me know if there's anything else we can do for you. Respectfully, Ben Seyden, (312) 881-3470

April 01, 2017

new car 2017 Thankful I had the opportunity to meet and work with Mr. Michael Brown He was friendly and very informative about My New 2017 Hyundai Car More

by airwolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Apr 03, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Congratulations on your new 2017 Hyundai! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Michael was so positive. Please come back and see us again in the future with anything else you might need. Take care! Respectfully, Ben Seyden, (312) 881-3470

April 01, 2017

Service I greatly appreciate the service. Mario and Kevin were very understanding to my needs. They were sure to make me comfortable and at ease. I would defi More

by kataripowell90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Ivey
Apr 03, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to write this review. I am happy to hear that Mario and Kevin were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Respectfully, Ben Seyden, (312) 881-3470

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