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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,018 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,018 reviews

June 01, 2017

Best car dealer in Chicago Staff was amazing from my first visit as I was looking for a new SUV with very specific features and with (of course) a budget range for leasing. In o More

by Argento
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Sean Holley-Jones
Jun 07, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate you taking time to leave us a great review, Argento. I am pleased to hear Sean and Kevin did a great job in assisting you in your lease. We look forward to seeing you back again in the future! Take care. Warm regards, Ben Seyden, (312) 881-3470

June 01, 2017

My purchase of the Hyundai Elantra We are 100% satisfied with the dealer and the product. the entire experience took lees time than we anticipated and the car met all our expectations More

by tvman5683
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Holley-Jones
Jun 07, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for stopping by to leave this incredible review. Congratulations on your purchase! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Warm regards, Ben Seyden, (312) 881-3470

June 01, 2017

My experience at Roger's Davien was great, he got me the car and the price that I wanted. Lorena was very professional and worked fast and efficient to get time through the fi More

by natashabrown1920
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena Krzyzak, Davien Witherspoon
Jun 07, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your review and congratulations on your purchase, Natasha. I’m glad to have Davien and Lorena on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Warm regards, Ben Seyden, (312) 881-3470

May 31, 2017

Customer Service Good customer service and communication. I was also able to understand everything in a timely manner. Very Professional as well. I will defiantly reco More

by asalicia067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Starks
Jun 07, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks so much for the nice review! We really appreciate this feedback. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by! Warm regards, Ben Seyden, (312) 881-3470

May 31, 2017

Augustine Osabuohien was very nice, patient, and persistent! It was Mr. Augustine who led me to give a five star rating. He is a very good sales person and geninuely a great person. I did not feel he like was tr More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis! Person I talked to on the phone. She was very pleasant!, Austin Osa, Allan Ravin
Jun 07, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Mel, thank you for this great review and congratulations on your purchase. Augustine is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Warm regards, Ben Seyden, (312) 881-3470

May 28, 2017

New Buyer's Experience This was my second time purchasing a car from Roger's Auto Group. But this was my first time purchasing a car from Allen Washington. My experience was More

by Ciera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Washington
May 31, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Ciera, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I will be sure to pass along your praises to Allen, and hope you are continuing to enjoy your purchase from Rogers Auto Group. Respectfully, Ben Seyden, (312) 881-3470

May 27, 2017

Amazing! I was coming to service my vehicle and wanted up upgrade my car. The process was so quick and easy. I appreciate everything and love my new vehicle. S More

by Jennyprgirl4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Brian Benavides, Sean Holley-Jones, Lorena Krzyzak
May 31, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your feedback and recommendation, Jenny. It's fantastic to know that we were able to make your new vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Respectfully, Ben Seyden, (312) 881-3470

May 27, 2017

New baby 2017 Had a great experience with trading in my car and would continue doing business with hyundai. Also have receive many compliments with the upgrade of c More

by flordiashunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Duncan
May 31, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

I’m grateful you chose us to trade in your vehicle. I am pleased to hear about your excellent experience working with our team! Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Respectfully, Ben Seyden, (312) 881-3470

May 27, 2017

Thank you It was a easy and a simple process. Davien provide excellence services kept me laughing and very professional. I appreciated all his efforts with assi More

by Luvintim1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davien Witherspoon
May 31, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate you taking the time to leave us a great review! I am pleased to hear Davien did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Respectfully, Ben Seyden, (312) 881-3470

May 25, 2017

Credit report pulling Pulled my credit 4 times after i asked them only once!!!! The car is garbage!!! They gave no choices or added any features . I will trade in asap. The More

by langley6432
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario Ivey
May 29, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your review. We are always looking for ways to improve the customer experience at Rogers Auto Group. We are saddened to hear of your frustration, especially since you were very happy with your purchase when you left our dealership. Having reviewed your experience with our team, we are not sure we fully understand the reason for your frustrations. In an effort to find the absolute best loan possible, you gave us signed permission to contact four of our more than 30-lending partners on your behalf. We were able to secure financing for you with the most competitive of those offers. Please recall that we also helped you test drive multiple vehicles, and you chose the car that best fit your budget. We explained that there were extra incentives on demonstrator vehicles that had miles because they had been driven and cared for by one of our managers. At the time of purchase, you gladly accepted the extra discount. We would like to find a resolution to your issues at your earliest convenience and would be happy to address any service issues that your brand-new Hyundai is experiencing. As you were informed, Hyundai has the longest warranty in the industry and we stand behind the products that we sell. We look forward to hearing from you in order to resolve your concerns as soon as possible. Sincerely, Ben Seyden, (312) 881-3470

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