Napleton Downtown Chevrolet Buick GMC

Pleasant car buying experience From reception through to service, Roger's has always been a pleasant experience. I worked with Mike Brown on my car purchase and he was great to work From reception through to service, Roger's has always been a pleasant experience. I worked with Mike Brown on my car purchase and he was great to work with. More

Customer Service The customer service was awful. The first rule of being a good salesperson is giving your undivided attention. My salesperson was more concerned with The customer service was awful. The first rule of being a good salesperson is giving your undivided attention. My salesperson was more concerned with making as many sales as possible, rather than giving exceptional customer service. I have been in sales for many years and this was unacceptable. I wanted to find a new salesperson to give them my commission, but I knew it wouldn't work that way. I wanted the car...but I still wish I purchased it from someone deserving of the commission. More

I love my car From the phone call to set my appointment to walking in the door it was genuine and welcoming. They wentvtgru the regular process of car selling but m From the phone call to set my appointment to walking in the door it was genuine and welcoming. They wentvtgru the regular process of car selling but my sales associate had a great personality. He was able to asnwer majority of my questions and if he didn't kno the answer he went and got it from someone else. They stayed with me patiently until about 11pm that night but surely did I drive away with a nice Volkswagen Tiguan which is what I wanted!! More

Charismatic and Professional!! Danny Nino by far has given me one of the best experiences in a dealership. He is a very charismatic, enthusiastic, yet professional people I've ever Danny Nino by far has given me one of the best experiences in a dealership. He is a very charismatic, enthusiastic, yet professional people I've ever met. He made the experience very easy and provided his own advise when asked for it. Really great work. More

Okay It wasn't okay nice experience, took a little long I was ther from 5:3 till after 9:30 before everything was done and still had to come back to sign p It wasn't okay nice experience, took a little long I was ther from 5:3 till after 9:30 before everything was done and still had to come back to sign papers. More

I found a new dealership to tell my family and freinds about Outstanding!!!... Great sales team, neil was great. I felt no pressure, he was very understanding to my situation, but he worked late and got me Outstanding!!!... Great sales team, neil was great. I felt no pressure, he was very understanding to my situation, but he worked late and got me in a new suv. Thanks Mr Neil Duncan More

Customer's expectation Overall, "Roger's has improved. The environment is clean; better waiting area; more staff. I do believe, the concepts of "customer first is somewhat Overall, "Roger's has improved. The environment is clean; better waiting area; more staff. I do believe, the concepts of "customer first is somewhat lost." I have to say, Mr. Washington, did provide me with front seat mats; which was not a part of the cheap down version of Accent I was purchasing. I also asked "about the spare tire; wrench and jack; which was also not a part of the Accent which I purchased; Mr. Washington, just showed me the equipment, which was in the trunk; and stated, "you use this and get to the closest dealer, for tire repair." I will eventually purchase, the spare; wrench and jack." More

Streamlined and professional service I originally came to the dealership because it was near my job and I had a question about the Hyundai warranty for a used car that I was considering f I originally came to the dealership because it was near my job and I had a question about the Hyundai warranty for a used car that I was considering from another dealership. Mr. Starks gladly explained the terms of the warranty for a used vehicle and answered my questions. I was so impressed with his sincere desire to give me information and not immediately try to sell me a car that I now wanted to give him my business! 2 hours and a test drive later, I left the dealership thoroughly informed about my new car options and the offers currently promoted by Hyundai. After about 3 weeks of visiting other dealerships, I returned to Rogers and bought the car I have. Had I bought the vehicle on my first visit, I would have saved about $1000 but instead the promotion had expired when I returned. Bruce told me that the promotions would be ending, but I chose to do more research. Sales manager Kevin Benavides gave me outstanding quotes on multiple vehicles that required no haggling at all. My visits to other dealerships confirmed that this was the place to buy. The entire experience was efficient and professional, there was never any pressure and I can't say enough good things about Bruce Starks, Jr. More

No pressure car sales from Isaac Houston This is not the 1at time I bought a vehicle from Isaac Houston. He didn't pressure me, he showed me l the cars I asked to see. He also told me about a This is not the 1at time I bought a vehicle from Isaac Houston. He didn't pressure me, he showed me l the cars I asked to see. He also told me about all the options I had with putting down such a large down payment. He never pressured me into buying anything. I had a very satisfying experience More

The experience was better than i expected Mr. Allen Williams sat with me, listened to my concerns, let me interrupt him with my many many questions. I appreciated his thoughtfulness. His liste Mr. Allen Williams sat with me, listened to my concerns, let me interrupt him with my many many questions. I appreciated his thoughtfulness. His listening skills are excellent. I wanted to just look at something I knew I couldn't afford but just wanted to look at it and he jokingly said why tease yourself like that, he was right. I am very happy with my purchase and will definitely send friends and family to him when they express a need to purchase a vehicle. Please thank Mr. Williams for me. More