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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,016 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,016 reviews

August 07, 2017

Pleasant car buying experience From reception through to service, Roger's has always been a pleasant experience. I worked with Mike Brown on my car purchase and he was great to work More

by scott.w.rencher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Scott, we are so glad we could take care of all of your needs at Rogers Auto Group. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

August 05, 2017

Customer Service The customer service was awful. The first rule of being a good salesperson is giving your undivided attention. My salesperson was more concerned with More

by ahoward05.23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter Cade
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience at (312) 881-3470 or tonysale@rogersautogroup.net. Thank you! Sincerely, Tony Sale, BDC Director

August 05, 2017

I love my car From the phone call to set my appointment to walking in the door it was genuine and welcoming. They wentvtgru the regular process of car selling but m More

by Jazmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Peter Pietras
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

August 03, 2017

Charismatic and Professional!! Danny Nino by far has given me one of the best experiences in a dealership. He is a very charismatic, enthusiastic, yet professional people I've ever More

by Juan_Enrique_19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Nino
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We're excited to hear that Danny took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

August 02, 2017

Okay It wasn't okay nice experience, took a little long I was ther from 5:3 till after 9:30 before everything was done and still had to come back to sign p More

by oddy12394
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Cade
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

August 02, 2017

I found a new dealership to tell my family and freinds about Outstanding!!!... Great sales team, neil was great. I felt no pressure, he was very understanding to my situation, but he worked late and got me More

by Spn21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Duncan
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Congratulations on your purchase! Thank you for taking the time to leave us a great review! Anytime our customers let us know that they had a very pleasant experience brings us great joy. I am pleased to hear that Neil did a great job in assisting you. If there is anything else we can do for you please don't hesitate to contact us! All the best, Ben Seyden, (312) 881-3470

August 01, 2017

Customer's expectation Overall, "Roger's has improved. The environment is clean; better waiting area; more staff. I do believe, the concepts of "customer first is somewhat More

by jhi6609527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Washington, Manny Moreno
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Ben Seyden, (312) 881-3470

July 31, 2017

Streamlined and professional service I originally came to the dealership because it was near my job and I had a question about the Hyundai warranty for a used car that I was considering f More

by TP42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Bruce Starks
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Rogers Auto Group as your dealership to purchase your vehicle. We really appreciate the great review and comments. I am very glad to hear that your experience with Bruce and Kevin have been very positive. It was great doing business with you. We hope to see you again! All the best, Ben Seyden, (312) 881-3470

July 31, 2017

No pressure car sales from Isaac Houston This is not the 1at time I bought a vehicle from Isaac Houston. He didn't pressure me, he showed me l the cars I asked to see. He also told me about a More

by Calvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac Houston
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Congratulations on your recent purchase, Calvin! Thank you so much for being such a loyal customer of Rogers Auto Group. I am so glad that Isaac has been able to give you such excellent customer service over the years. We look forward to seeing you again! All the best, Ben Seyden, (312) 881-3470

July 31, 2017

The experience was better than i expected Mr. Allen Williams sat with me, listened to my concerns, let me interrupt him with my many many questions. I appreciated his thoughtfulness. His liste More

by Sixfootdiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
there was a gentleman training with Mr. Williams, i can't remember his name. he was very kind and considerate as well. , Allen Washington, Manny Moreno
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

It's wonderful that Allen was able to make your vehicle purchase experience with us a great and memorable one. Thanks so much for the review, and we hope to see you back in again soon! All the best, Ben Seyden, (312) 881-3470

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