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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.2
1,001 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,001 reviews

August 02, 2017

Okay It wasn't okay nice experience, took a little long I was ther from 5:3 till after 9:30 before everything was done and still had to come back to sign p More

by oddy12394
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Cade
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

August 01, 2017

Customer's expectation Overall, "Roger's has improved. The environment is clean; better waiting area; more staff. I do believe, the concepts of "customer first is somewhat More

by jhi6609527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Washington, Manny Moreno
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Ben Seyden, (312) 881-3470

July 31, 2017

No pressure car sales from Isaac Houston This is not the 1at time I bought a vehicle from Isaac Houston. He didn't pressure me, he showed me l the cars I asked to see. He also told me about a More

by Calvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac Houston
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Congratulations on your recent purchase, Calvin! Thank you so much for being such a loyal customer of Rogers Auto Group. I am so glad that Isaac has been able to give you such excellent customer service over the years. We look forward to seeing you again! All the best, Ben Seyden, (312) 881-3470

July 31, 2017

The experience was better than i expected Mr. Allen Williams sat with me, listened to my concerns, let me interrupt him with my many many questions. I appreciated his thoughtfulness. His liste More

by Sixfootdiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
there was a gentleman training with Mr. Williams, i can't remember his name. he was very kind and considerate as well. , Allen Washington, Manny Moreno
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

It's wonderful that Allen was able to make your vehicle purchase experience with us a great and memorable one. Thanks so much for the review, and we hope to see you back in again soon! All the best, Ben Seyden, (312) 881-3470

July 31, 2017

Streamlined and professional service I originally came to the dealership because it was near my job and I had a question about the Hyundai warranty for a used car that I was considering f More

by TP42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Bruce Starks
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Rogers Auto Group as your dealership to purchase your vehicle. We really appreciate the great review and comments. I am very glad to hear that your experience with Bruce and Kevin have been very positive. It was great doing business with you. We hope to see you again! All the best, Ben Seyden, (312) 881-3470

July 29, 2017

GOOD PEOPLE TO DO BUSINESS WITH. I WOULD REFER PEOPLE I KNOW TO STOP BY ROGERS AUTO GROUP FIRST WHEN LOOKING TO BUY A NEW OR USED CAR OR SUV... THE PEOPLE THERE ARE GREAT!! THEY'RE V More

by pamela benson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Doleh, Bruce Starks, Victor Ordonez, Lorena Krzyzak, Manny Moreno
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the glowing review and congratulations on your purchase, Pamela! I’m grateful for your recommendations and please don't hesitate to call if we can help with anything at all. Take care until we see you next time. All the best, Ben Seyden, (312) 881-3470

July 29, 2017

What I like about my experience with Rogers Auto I really welcome the friendly, pleasant feeling that I got from the Staff. My overall experience is the accuracy, & professionalism of the time I've More

by aprildorsey60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramses Mejias, Paul McCollam
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

I’m very happy to hear that your overall experience with us has been great. Our team takes customer service very seriously and we are thrilled to know that you are satisfied with our services. Congratulations on your purchase! We look forward to working with you again down the road. All the best, Ben Seyden, (312) 881-3470

July 29, 2017

Issac was a great and attentative. I am surely going to be . Issac was very nice he listened and was very up front when at other dealers I didn't have that honesty. He was able to work with my budget and my need More

by Tiffany Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac Houston, Lorena Krzyzak
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Congratulations on your purchase, Tiffany! I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Issac provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. All the best, Ben Seyden, (312) 881-3470

July 28, 2017

Great Experience I look forward to my new relationship with Roger Hyundai to be long and satisfying. The experience was awesome and I'm looking forward to driving my c More

by eshaw511
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the kind words! We couldn't be happier that you had a wonderful car buying experience here at our dealership! Congratulations on your new car. Please come back and see us again in the future with anything else you might need. Take care! All the best, Ben Seyden, (312) 881-3470

July 28, 2017

Verry Happy Customer I absolutely love my car. Everyone involved was very helpful and a pleasure to deal with. Peter was a great salesman and Ramses showed me how to use More

by divo5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monty Scher, Ramses Mejias, Peter Pietras
Aug 02, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts with us. Congratulations on your new car! We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! I’ll be sure to pass along this great feedback and we look forward to seeing you again! All the best, Ben Seyden, (312) 881-3470

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