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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,041 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,041 reviews

October 21, 2017

Fantastic Experience My experience with Holly was very enjoyable and pleasant. She even had the vehicle picked out before I even saw it down too the color. I was surprised More

by Miky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot the Managers name, but he took very good care of me., Holly Burd
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to write about your experience with us, Miky! At Rogers Auto Group, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Holly was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 20, 2017

Great Sales Person I recently purchased a new Chevy. My Sales Person made the experience Great. I was very nervous at first. She was very friendly and knowledgeable. More

by 1vickey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris - Finance, Holly Burd
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for your feedback, Vickey. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our staff. Please let us know if we can ever help you in the future. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 19, 2017

Expectations Exceeded! For the record, this was the 3rd dealership that I visited because I had a special set of circumstances. I came in very no-nonsense about what I neede More

by KSteele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vasquez, Patricia Williams, Manny Moreno
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Pat made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 19, 2017

Experience made easy Danny helped me get the car I wanted at a price and rate I could afford. Took a lot of the stress out of getting the vehicle. Went on the test drive a More

by EddieIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Nino, Lorena Krzyzak
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Steele, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Danny provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 18, 2017

Amazing Car Buying Experience I never thought a car buying experience could be hassle free, void of the run-around/lies, and I felt good about my purchase. Even with my challenging More

by MsBDean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Benavides, Austin Osa
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Dean, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 18, 2017

EXCELLENT Customer Service and quality work. Holly was great. She was very informative about the vehicles I was interested in and went above and beyond to make sure I was satisfied with my purcha More

by Clemente E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Burd
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Clemente, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. I will be sure to share your kind words with Holly! Feel free to call or stop by if there's anything else we can do for you. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 06, 2017

EXECELLENT CAR SALESMEN and a young cutie ladies! Ryan was great, we laughed and made a lot of jokes, but we got the deal done. I told him what I wanted, he made it happen, to the 10th power! Way more More

by bredd4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Manny Moreno
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 05, 2017

Finance Process The only issue I had with Roger's Auto Group was the waiting to meet a finance representative. I waited over two hours to close the deal after I was a More

by momikapatton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Clegg
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 05, 2017

Very nice This is a great place to do business. This is the fourth vehicle that I buy at this dealership. Mr. Cade os a great person to deal with. More

by joe092463
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember his name. But he is the manager of the Hyundai part of the dealership. He was very nice and worked with me as well., Walter Cade
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Your great feedback truly made our day, Joe. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

October 04, 2017

can't believe it! rogers is the best! any credit solution, they will work with you! My credit is not that good, so I am working on it, they helped me get int a 2011 f More

by babycakes1527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac Houston, Lorena Krzyzak
Oct 27, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your wonderful feedback. At Rogers Auto Group, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

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