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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,011 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,011 reviews

December 02, 2017

Friendly, knowledgable, low-pressure, The staff at Rogers are friendly, knowledgable, low-pressure, and interested in helping you find what works best for you. I was curious about the "se More

by mitch-4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in Finance, Mario Ivey, Peter Pietras
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We really appreciate your feedback, Mitch. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. Sincerely, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 02, 2017

The best experience ever Karen Harris He’s the best. I came to Rogers auto group on Thursday with my daughter to cosign with her on the vehicle and I met Allen W who assi More

by Stepping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Doleh, Allen Washington, Manny Moreno
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 02, 2017

No thanks The first time I went into Rogers in August 2017, no one came to assist me. I had to stop a sales associate before one would help (I should taken that More

by Dr. Kae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

December 02, 2017

Excellent, friendly, and efficient John Scher and Daniel Nino have gone above and beyond to help us find the right cars for our family. They were sensitive to our financial circumstanc More

by Tlite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Scher , Danny Nino
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 02, 2017

Chevy Volt Purchase Everyone at the dealer, at all levels, took the time to listen to us and make sure we received the service we needed. The purchase process was easy, More

by VoltOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Tarchala, Peter Pietras
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 01, 2017

black friday auto sales. i have a 2003 hyundai elantra that is still running good, but now a have a 2017 hyundai tucson sport that i purchased at rogers auto group at a grea More

by FRANK MELENDEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Danny Nino
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Danny and our team were helpful during your visit and that you love your new Tucson Sport. If you have any questions, please don't hesitate to reach out to us again. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 01, 2017

My experience I have been doing business with Rogers auto group for over 30 years and have been completely satisfied with the sales and service department and will More

by citywidecircular
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Walter Cade
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for taking the time to share your kind words about your experience at Rogers Auto Group! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

November 30, 2017

FANTASTIC Russell was very helpful I thought my credit situation would stop me from getting a car as I have been turned down by 4 other dealers, I thought this More

by Lisa Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Cage
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

November 29, 2017

Excellant😃 Good example for other dealerships,service dept is the best, everyone is friendly and goes out of their way to be helpful or just hold a door for you, More

by owenokmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monty Scher, Kevin Benavides, Ramses Mejias
Nov 30, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

November 29, 2017

Customer Service Ryan was an excellent sales representative he was very patient and knowledgeable. If you are interested in purchasing a vehicle I would recommend Roge More

by Justee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena Krzyzak, Ryan Ondras
Nov 30, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that Ryan worked hard enough to make your purchase completely painless. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

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