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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.1
997 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 997 reviews

December 06, 2017

"Great Experience" I am satisfied with my purchase here at Rogers Auto. Patti was really helpful and patient with me in my decision making process. She was very understa More

by ggable25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Williams
Dec 07, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 06, 2017

My salesman Peter was absolutely amazing My experience was a very good one. My salesman really worked to get me almost everything I wanted and for a lower rate and lastly brand new. Peter e More

by Shereese Nance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Pietras, Manny Moreno
Dec 07, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Shereese, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 05, 2017

Easy process Everyone was very helpful and friendly. They took time to answer questions and ensure understood all procedures and paperwork. It was an easy transiti More

by Junebug
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benavides, Peter Pietras, Manny Moreno
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 05, 2017

Happy Customers Peter Pietras did a fantasic job working with us, so that we may purchase our new car. He offered us water throughout our time there and made everythi More

by Catbern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Benavides, Peter Pietras, Manny Moreno
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 04, 2017

2018 GMC Terrain Purchase We had a great experience with Peter Pietras when searching for our new car. He was extremely knowledgeable about all of the cars we were considering More

by Kevin Collins
Recommend Dealer
Yes
Employees Worked With
Peter Pietras
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Kevin, Peter is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 02, 2017

My experience with Rogers was a very good one! I would definitely recommend Rogers to friend and family, and recommend Don Johnson and Roger Clegg always! I really love my new Buick Encore and th More

by Ann C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson , Victor Ordonez, Roger Clegg
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your wonderful feedback. At Rogers Auto Group, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 02, 2017

Friendly, knowledgable, low-pressure, The staff at Rogers are friendly, knowledgable, low-pressure, and interested in helping you find what works best for you. I was curious about the "se More

by mitch-4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in Finance, Mario Ivey, Peter Pietras
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We really appreciate your feedback, Mitch. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. Sincerely, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 02, 2017

The best experience ever Karen Harris He’s the best. I came to Rogers auto group on Thursday with my daughter to cosign with her on the vehicle and I met Allen W who assi More

by Stepping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Doleh, Allen Washington, Manny Moreno
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

December 02, 2017

No thanks The first time I went into Rogers in August 2017, no one came to assist me. I had to stop a sales associate before one would help (I should taken that More

by Dr. Kae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

December 02, 2017

Excellent, friendly, and efficient John Scher and Daniel Nino have gone above and beyond to help us find the right cars for our family. They were sensitive to our financial circumstanc More

by Tlite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Scher , Danny Nino
Dec 05, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

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