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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.2
1,001 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,001 reviews

January 03, 2018

Excellent Yes, I do recommend this Rogers auto dealer they take their time to show you the cars and I never feel any pressure from any of their sales person. I More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issacc, Victor Ordonez, Lorena Krzyzak, Jose Ibarra
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Victor, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

January 03, 2018

Great sales staff It was a pleasure working with both Michael Brown and Bruce Starks. I spoke to Michael months ago after my accident detailing the specifics I wanted More

by PAMELA R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown, Bruce Starks, Lorena Krzyzak
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

At Rogers Auto Group, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

January 03, 2018

Miracle I actually went in expecting the worst. But that was quickly turned around. I'm glad I went when I did and I got who I got. Allen rocks!!!!! More

by Ke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Finance, Wally Doleh, Mario Tarchala, Allen Washington, Manny Moreno
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

Jan 03, 2018 -

Ke responded

Don't forget Jerry he worked those fingers for those insurance rates

January 03, 2018

Exceeded expectations Holly was a pleasure to work with! She was very knowledgeable and patience! She was very personable as well! Made our new auto purchase a smooth pr More

by ddyson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Burd
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for sharing your car shopping experience with us. I'm very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. I will be sure to pass along your kind words to Holly and we look forward to seeing you again. Enjoy your car! Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

January 02, 2018

DonnaRachel My experience at Rogers Auto Group was the best Allen was my salesperson and he was very patient and not only put me in a new car but also paid off my More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Tarchala, Allen Washington, Manny Moreno
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Donna, thank you for letting everyone know about the great experience that you had with Allen here at Rogers Auto Group. We truly appreciate your business, and please let me know if you need anything else. Have a great day! Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

December 30, 2017

Fast and Awsome Allen was very attentive to my request and made sure I was very happy and satisfied with my choice of vehicle. Thank you Allen and the team at Rogers More

by Jlojenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Doleh, Mario Tarchala, Allen Washington, Victor Ordonez
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Jlojenny, thank you for this great feedback and congratulations on your vehicle! We strive to provide all of our customers with 100% customer satisfaction and it's a pleasure to hear that Allen and our team did just that. Enjoy your vehicle! Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

December 29, 2017

Good customer service exlerience Bought to cars from Russel and other than price I was satisfied with my experience. Thanks Russel for your help. My wife and I appreciate it. More

by Supermack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Tarchala, Russell Cage
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to leave us this feedback. I'm so happy to hear that you've been satisfied with your experience with Russel. We look forward to working with you in the future! Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

December 28, 2017

Sharon James Brian, Allen and Patti at Rogers Auto Group worked very hard as a team to not only put me in my 2017 Tucson and call me back in and lowered my intere More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon, Brian Benavides, Patricia Williams, Allen Washington, Lorena Krzyzak
Dec 28, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Sharon, thank you for the feedback! We are happy to hear about your positive experience at Rogers Auto Group, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Tony Sale, BDC Director, (312) 881-3470, tonysale@rogersautogroup.net

December 28, 2017

New Beginnings Allen did a great job very kind price and kind , he didn’t force me in acar that I couldn’t afford, but matched me in a car that made Financial sens More

by Moniqueka57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Benavides, Mario Tarchala, Allen Washington, Manny Moreno
Jan 03, 2018 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for leaving this remarkable feedback. We appreciate your comments and I'm happy to hear that Allen was able to meet your needs. At Rogers Auto Group, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best regards, Mark Rinaldi, General Manager, 866-276-1801x1702, markr@rogersautogroup.net

December 27, 2017

Johnny Williams Allen and the team at Roger's Auto Group are the greatest I came in to trade out of my car that I was upside down in and needed something with a big r More

by Johnny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in finance, Wally Doleh, Allen Washington
Dec 28, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Allen made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Tony Sale, BDC Director, 312-881-3470, tonysale@rogersautogroup.net

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