Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,013 reviews
March 24, 2018
If I could rate lower i would Let’s just say if you have not so good credit, turn around 1. I saw Allen on my first day - not very personable but he made it work. He did his job Let’s just say if you have not so good credit, turn around 1. I saw Allen on my first day - not very personable but he made it work. He did his job found me 2 lender. Told me the offer is good for 30 days. I came back in 6 and did everything he told me to do. Came back on his off day (why did I do that!) Also the manager that was working with him did a job well done also. I will give credit where credit is due. I wasn’t prepared when I came in. 2. I saw PJ 6 days later, work with and his manager. It was a disaster!!!! Pj told me I had average credit so Continuously running my credit wasn’t going to hurt it. I told him coming through the door I didn’t want them to run my credit anymore. Low and behold I got a notification while still in the office that they ran my credit. They had no lender no car and credit ran over and over. We redid everything over and the came up with nothing! 3. After it was clear I wasn’t getting a car that day the manager was totally rude and completely ignored me when I asked him why did he continue to run my credit when ask them not to and Allen and the other manager had already found 2 lenders. I gave them both the card that Allen had given me with the 2 lender offers on it . They completely ignored me . Moral of the story it maybe who you know when you go into this place but it’s not Pj or his manager Oh I went in on a Friday when I saw pj, so you may want to stay clear on that day More
by Unreal
Employees Worked With
Allen Washington, PJ Smith
March 24, 2018
P J Smith-Outstanding Customer Service Mr. Smith was very professional, through and did a great job of explaining the facts about the type of car we were interested in purchasing, He also d Mr. Smith was very professional, through and did a great job of explaining the facts about the type of car we were interested in purchasing, He also did a very good job of explaining the options that were available to us. We can in to purchase 1 car, but because of P J we ended up purchasing "2" cars. He was very helpful in answering all of questions and concerns. More
by Florine Powell
Employees Worked With
PJ Smith
March 23, 2018
Excellent Dealership! Don Johnson, Brian & Ramses Mejias are AWESOME!! I can not thank this dealership enough! Went above and beyond for my family! Left with 2 cars! Great Don Johnson, Brian & Ramses Mejias are AWESOME!! I can not thank this dealership enough! Went above and beyond for my family! Left with 2 cars! Great customer service! Thanks again! More
by millerxxxx4
Employees Worked With
Don Johnson , Brian Benavides, Ramses Mejias, Manny Moreno
March 23, 2018
Kevin and PJ were great!!!!!! Very helpful and easy to work with. Made a tough decision a lot easier for me!!! Took their time with me and made sure I felt comfortable, which is ex Very helpful and easy to work with. Made a tough decision a lot easier for me!!! Took their time with me and made sure I felt comfortable, which is extremely important when making a big purchase. Will continue to work with this dealership in the future. More
by MRose
Employees Worked With
Kevin Benavides, Manny Moreno, PJ Smith
March 22, 2018
My Dealership Experience I had an awesome time picking out a new car! Everyone was so helpful and respectable! Ms. Pat made me feel very welcome and provided me with an AMAZIN I had an awesome time picking out a new car! Everyone was so helpful and respectable! Ms. Pat made me feel very welcome and provided me with an AMAZING experience!!! She’s the bomb!!! More
by cclamb2
Employees Worked With
Patricia Williams
March 22, 2018
Wonderful experience! I just want to say Jose and Kevin and Lorena are great. They are very helpful, professional and go above and beyond to make their customers happy. I just want to say Jose and Kevin and Lorena are great. They are very helpful, professional and go above and beyond to make their customers happy. More
by Mari2849
Employees Worked With
Kevin Benavides, Lorena Krzyzak, Jose Ibarra
March 21, 2018
Thanks PJ!!! PJ was GREAT!! He listened, answered questions, explained everything wonderfully and made sure that the car I wanted was the car I got. I went in on a PJ was GREAT!! He listened, answered questions, explained everything wonderfully and made sure that the car I wanted was the car I got. I went in on a busy Saturday and PJ helped both me and my brother buy a car and never once did he get flustered. He made each of us feel like his only customer. PJ made my first experience buying a car very enjoyable!! More
by Electric Blue
Employees Worked With
Lorena Krzyzak, PJ Smith
March 11, 2018
Awesome-Sauce !!!!!! Great customer service. Comfortable environment and everyone works incredibly hard to give you the best purchasing experience there is definitely woul Great customer service. Comfortable environment and everyone works incredibly hard to give you the best purchasing experience there is definitely would buy from her again More
by GrayWes
Employees Worked With
Kevin Benavides, Lorena Krzyzak, Christopher Bradley
March 11, 2018
Got exactly what i wanted Dan Lopez was my salesman and he made sure he got me exactly what i wanted in my budget.. He was very consistant with making sure i was satisfied. Im Dan Lopez was my salesman and he made sure he got me exactly what i wanted in my budget.. He was very consistant with making sure i was satisfied. Im leaving here a very happy customer More
by Dionkajay1
Employees Worked With
Danny Lopez
March 11, 2018
#Buickgirl2018# I purchased a car over 10 years ago From Roger's.. Fast forward... Lode happened, death in the family, Loss jobs, and Credit score tired. But when oth I purchased a car over 10 years ago From Roger's.. Fast forward... Lode happened, death in the family, Loss jobs, and Credit score tired. But when others say no to you being GREAT, GO TO Roger's Auto Group!! Shout out to Jose, Kevin and Brian... Very best people around! No surprises with these guys honest and forthright. I went home sad, but at closing time, I received a call from Jose in sales.... YOU ARE APPROVED!!! CAN YOU COME IN AT 12? #YES??🎉🎉 #2018BUICKGIRL More
by Buickgirl
Employees Worked With
Kevin Benavides, Brian Benavides, Jose Ibarra
